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Courtyard by Marriott Jacksonville Airport

3.0 out of 5.0

Recent guest reviews

room was extra nice and clean. nice and quiet I got a 1 night room with cruise and park. to leave my car at the motel and be shuttled to the cruise port. when we got to motel to call our shuttle so we could get to the cruise ship. the shuttle was a Chevrolet van. as we was going the driver said the cost would be $40.00. we told him we order the park and cruise from pam at the the motel. we feel like we were scammed by the extra cost. my friend did this same motel and trip, and said the shuttle was no charge. crooks.

Very nicely decorated and clean, room was comfortable and adequate, AC was set at 73 and was comfortable but not cold, issue with it constantly switching on & off throughout the night, kept disrupting my sleep. At over $200 for the night one would expect free coffee & maybe a piece of fruit..... they were available but at a cost. Courtyard is definitely a step down from Fairfield but overall would recommend either, love the Marriott chain....

We was trying to get a place to stay and get a room at the Courtyard. They was nice to have us for a 2nd night, thanks to Ms. Shannon and staff that was all them also sleeping in the hotel in the way to keep it open.

It's the new Courtyard design - if you're ok with drab gray, you'll like it. It's not their fault - it's what Marriott requires. The rooms are nice and have the nice desks. The shower makes a bad pinging when the water hits the metal grate - but not a big deal. If someone is walking above you, you will hear it. The internet was good. I didn't use the gym. The bistro folks were nice - but they didn't have bananas. That's kind of not good when the Quick Start comes with a banana. They offered an apple...but they had apples out for free ...which was a nice touch. My favorite thing - they had both the USA Today and Wall Street Journal. Marriott has made a horrible decision allowing hotels to no longer carry the newspaper - which is a deal breaker for a business man like he who likes to read with breakfast...and not my phone. Overall - I was pleased and will be back.

I'm a platinum member and I usually give 4 or 5-star ratings. Marriott hotels are non-smoking hotels. However, from time to time guests don't follow the rules. I have read on the Marriott website that the housekeeping staff has been trained to recognize when the "no smoking" rule has been broken. I feel for this staff because sometimes it's tough to really know for sure. I checked in very late Sunday night. As usual, the front desk was great. My express check-in or what ever it is called works really well. My profile has me on a high floor so I was given room 329. The room was warm and humid. No big deal. I live in South Florida, I know what that's like. I lowered the temperature which usually removes the humidity. I was very tired and went right to sleep. I had to be up early. I did not sleep well as the humidity remained even when the room got much colder which I prefer not to do. I'm getting older and my old bones can't take the cold A/C! Much to my surprise, I began to smell cigarette smoke in the middle of the night. I figured I was imagining it. By early morning I definitely smelled cigarette smoke. I told myself I would go to the front desk and switch rooms but simply forgot as I was in a hurry to get to my client. I worked a 14 hour day so when I returned to my room, I was so exhausted I quickly showered and went to sleep. Unfortunately, between the smoke smell and the humidity, it was basically a sleepless night. Finally, at about 6 or 7 AM I went to the front desk to complain. The night shift front desk lady with her very strong southern accent told me there were no other rooms available. They were sold out. I asked her again because I had a tough time understanding her. Once I understood, I told her to book me at another Marriott right away as I was exhausted and needed to get some sleep. At this point, I noticed the next shift person standing near her. I've been staying at hotels for decades, it was obvious to me the front desk lady I was speaking to was in a hurry to get off her shift. SUDDENLY, out of the blue, a room was available. She had me check it out first which I appreciated. The room was 130, the last room next to the stairwell and side exit door. As I entered the room, a staff member who had just been smoking outside the exit door came walking in. Sure enough, a whiff of smoke comes into the building. Ugh! Of course, as I open the door to room 130 some of that smoke gets in. However, other than that, the room seemed OK. I informed the front desk lady I would move. I slept a couple more hours in my "new" room. I woke up perspiring from the humidity. Ugh! This should not be. A/C is supposed to rid of most of the humidity. Just when I thought the humidity was my only worry, there I am sitting later that morning on the toilet when in comes ants and some other insects I was not able to identify but had resemblances to stink bugs. I figured the first floor near the exit door, it happens. But there was more the next morning I checked out. On Thursday morning, I had time to voice my concerns at the front desk. I talked about the ants and other bugs. When I mentioned that I had switched rooms because of the cigarette smoke, the front desk person (someone different this time), asked which room and she responded "Oh, yes, we have been getting those complaints." What the heck! They KNEW there was an issue with room 329 and others! and they booked me there anyway! They should have gone the caution route of addressing the smoking smell issue and NOT booked the rooms in question. BAD for business. Anyway, I know that this is the exception and not the rule at Marriott and I will continue staying at Marriotts. I will be on a project here in Jacksonville so I'm not sure if I will come back here or a different Marriott. The front desk person did say I should expect communication from a manager. This hotel needs to update their A/C units. It should NOT be that humid in the rooms. I've stayed in more humid areas and have not had this issue. All hotels including this one should move the smoking areas AWAY from all entrance doors. For me, it was disgusting to have to walk through a thick cloud of smoke. Marriott needs to review how to handle the whole issue with rooms that smell of cigarette smoke. Telling a guest that a room was suddenly available basically, tells me there was a flat out lie involved.

Amazing gem of a property! I never expect much from airport locations to be honest but this place won me over big time! Beautifully decorated rooms, stylish touches including a very modern bathroom with walk in shower, great lounge area in a standard king room.

Have stay here before with good experiences. Low cost and close to airport. But the room "smelled like mold". Asked for Ozone Air Cleaner, but when provided it was broken. Switched rooms, which does not smell as bad. I suspect a bad carpet clean, with the extractor leaving residue in carpet. Just awoke and went to make coffee it still has grounds from previous guest 😕. Disappointed as this is not the Marriott Experience. Hope they get back on track.

Stayed on a Friday night before an early morning flight. Used mobile check-in and my room was ready when I arrived. Front desk attendant was pleasant and efficient. My room was clean and comfortable and had been updated to the new Courtyard couches recently. Bed was comfortable. Only occasional jet noise before 9PM then quiet. Didn't use the bistro. Does offer transportation to the airport.

This hit the spot when we had to stop earlier than expected because of bad weather. Clean, great service. Food was good and open until 10pm. One server did it all, but she was efficient. Breakfast was also surprisingly varied. I had egg white frittata and my son had egg biscuit. Good stop and directly off highway right near a gas station. Everything you need!

This is a typical Marriott Courtyard. Its a good value for this location. PROs: - friendly staff - clean rooms - Free airport shuttle - restaurant on site - refrigerator in room CONs - no real cons to speak of

14668 Duval Rd Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in North Jacksonville within a mile (2 km) of River City Market Place, Courtyard by Marriott Jacksonville Airport is within a few miles (5 km) of Oceanway Community Center. This 3-star hotel has 81 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's near the airport and also close to Pecan Park Flea and Farmers' Market.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can get a quick energy boost at the coffee shop/café.


Rooms

All of Courtyard by Marriott Jacksonville Airport's 81 rooms are air-conditioned and have an array of amenities, including coffee makers, free weekday newspapers, and ironing boards. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Courtyard by Marriott Jacksonville Airport enjoy an outdoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 5

Suite

King 1 | Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 155 reviews