Staff was lovely and room was clean and comfortable
The Tv in the room was terrible. When ask for new one was told none where available and i had to move rooms at 11pm. Nothing followed afterwards
The staff was wonderful, also rooms and showers clean.
The room as very clean and quiet. Would stay there again if the need arises.
Loved everything from the time we arrived until we checked out. Service was amazing, rooms very spacious and clean, location was near many restaurants and shopping plazas. We throughly enjoyed our stay and will definitely come back next time when we are in the area!
I thought the property provided free breakfast that was not the case
This hotel is clean, modern with good location. The problem was mostly with the "Staff'. Lady at the front desk never great, only answered yes or no to my questions or pointing at things. Almost non-verbal. Older lady in charge of the "bistro" gave us the worst treatment of our whole trip to Florida. Since my first conversation, she was condescending, making face gestures when she did not understand my Spanish/Portuguese accent. Assuming things I did not say or express. The Worst from "this lady" came when we went to eat dinner and my wife asked: What kind of wine do you have? she replied upset red and white. Then my wife asked what kind of red (with a smile)? she replied in a rude manner with a question: red or white? My wife asked still nicely what kind or red? Cabernet, Merlot, Pinot? This lady walked even more upset to show us the bottles yelling the names. It is $12 for a glass! I then intervened telling her how rude and wrong she was. She did not have another option but to apologize. This lady changed after this, treating us better, but the damaged was already done. We ordered two burgers, one Malbec wine and a corona beer for over $40 (overpriced). Food was less than OK, but we decided at that point to say nothing, with regret for staying there to eat. Lady checking us out at 4am was nice, same the shuttle driver. Both the best employees of this hotel.
We stayed for one night only but I would definitely stay here again.
Stayed during hurricane Matthew with our family due to evacuation. The staff did an excellent job of trying to accomidate everyone even in such a difficult time. We can't thank them enough for their patience, care, and hospitality even when the power went out. Thank You.
I enjoyed my stay. The staff are very friendly and the hotel is clean
It's what we needed, when we needed it. Staff went wayyyy out of their way to insure our comfort. Thank you. Love Santa
Ice machine on second floor was not working, staff didn't offer any help.
Do not get me wrong a lot of staff were very good. However, one individual ruined my experience by screwing up both of my wake up calls to create a lot of problems for me. Every one else was fine, but you are only as good as your weakest link!
EXCELLENT ACCOMODATIONS AND FRIENDLY HELPFUL STAFF THE NIGHT STAFF KEEP RESTAURANT OPEN FOR US TO GET A SANDWICH MEAL AFTER THEIR REGULAR CLOSING HOURS SINCE WE CHECKED IN LATER THAN WE EXPECTED
Nice property, clean and convinent to I-95. [...] the front desk attendant was more than helpful. This was my first time at this hotel ,but I was told the breakfast buffet from last year was more accomidating than the menu they have presently. Overall I was pleased with my stay.
Restful - There for a night, very quiet.
The only positive remark I have for Courtyard hotel at the Jacksonville, FL Airport, is the woman who checked us in at 12:30am. As mentioned we checked in late, 12:30am. We did not get settled into bed until after 1:00am. At 4:38am someone was vacuuming the hallway outside our room and did not stop until the entire hallway was done. Once our 4 & 6 year old were awake, there was no going back to sleep, we checked out and hit the road again. We would've stayed for breakfast, but they were not going to open the kitchen because it was Thanksgiving. My family and I travel all over the country on a regular basis staying at Courtyards when ever possible, WHY? Because of the beds and pillow top mattress covers! The mattresses here had what felt like an unfolded diaper under the paper thin fitted sheet.
Located in Northside, Courtyard by Marriott Jacksonville Airport is within a mile (2 km) of sights such as River City Market Place and UF Health North. This 81-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 81 rooms feature coffee makers, free local calls, and ironing boards. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries.
Guests of Courtyard by Marriott Jacksonville Airport have access to an outdoor pool, a fitness center, and a spa tub. Airport transportation is made easy with a free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Staff was lovely and room was clean and comfortable
Dear Allison, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Jacksonville Airport Northeast. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Yours in hospitality, Sylvia Wardzala Complex General Manager
The Tv in the room was terrible. When ask for new one was told none where available and i had to move rooms at 11pm. Nothing followed afterwards
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Best Regards, Sylvia Wardzala
The staff was wonderful, also rooms and showers clean.
Greetings, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Jacksonville Airport Northeast. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Best Regards, Sylvia Wardzala
The room as very clean and quiet. Would stay there again if the need arises.
Dear Cindy, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Jacksonville Airport Northeast. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
Loved everything from the time we arrived until we checked out. Service was amazing, rooms very spacious and clean, location was near many restaurants and shopping plazas. We throughly enjoyed our stay and will definitely come back next time when we are in the area!
I thought the property provided free breakfast that was not the case
This hotel is clean, modern with good location. The problem was mostly with the "Staff'. Lady at the front desk never great, only answered yes or no to my questions or pointing at things. Almost non-verbal. Older lady in charge of the "bistro" gave us the worst treatment of our whole trip to Florida. Since my first conversation, she was condescending, making face gestures when she did not understand my Spanish/Portuguese accent. Assuming things I did not say or express. The Worst from "this lady" came when we went to eat dinner and my wife asked: What kind of wine do you have? she replied upset red and white. Then my wife asked what kind of red (with a smile)? she replied in a rude manner with a question: red or white? My wife asked still nicely what kind or red? Cabernet, Merlot, Pinot? This lady walked even more upset to show us the bottles yelling the names. It is $12 for a glass! I then intervened telling her how rude and wrong she was. She did not have another option but to apologize. This lady changed after this, treating us better, but the damaged was already done. We ordered two burgers, one Malbec wine and a corona beer for over $40 (overpriced). Food was less than OK, but we decided at that point to say nothing, with regret for staying there to eat. Lady checking us out at 4am was nice, same the shuttle driver. Both the best employees of this hotel.
Thank you for choosing to stay at the Courtyard Jacksonville Airport Northeast and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent staff from being rude and unpleasant from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Jacksonville.
We stayed for one night only but I would definitely stay here again.
Thank you for staying at the Courtyard Jacksonville Airport Northeast. We greatly appreciate your feedback!
Thank you so much for staying with us. We appreciate your Marriott loyalty and we hope to serve you in the future when travels bring you back to Jacksonville Airport area. Yours in hospitality Valerie Ware