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Recent guest reviews

The place was smelly and FILTHY The room was ok but the rest of the place was awful Dirty carpet in elevator smelled terrible I would NEVER stay there again

Baseboards when falling off. Stuff splashed on wall

Picked this property for the price and location. Everything in the room was tiny as if designed for people under 5 ft tall. The bed was ridiculously hard and the pillows were very small.No fan in the bathroom. Breakfast could have been better. The ladies at the front desk were very nice and the only real positive part of our stay. The room served its purpose and was not horrible, but definitely an odd little hotel with not much quality.

Property is rough at best. Staff basically ignored us when we arrived. At check in the lady said they only had one room "ready" and it was 4pm. The elevator barely functioned with missing light covers and made lots of noise. The room was adequate from an amenities standpoint but everything was either struggling or broken. Alarm clock made random noises, no shower curtain, bathroom door locked automatically if you closed it, front door had damage to it and latch lock was broken off and refrigerator wasn't working properly.

When I first checked in, the first room that was given was dirty (room 134). So I got moved into the room next to me (room 135). During the entire stay, there was apparently construction work going on, on the floor above where I was staying. The work they were doing was very disruptive, I’m which caused me to barely receive any sleep. After the first night, I went to complain to a manager. In which she was very rude about the situation and did not accommodate me to a different room. Nor did she apologize about the situation. But there was one employee that was willing to help upgrade me to a suite the next time I visit their hotel. Other than that the whole experience was not satisfactory.

Breakfast was good, rooms clean nice quite the hotel Is OK for the money

At least make sure everything in the room is working properly. The one I stayed has broken tap. The water is leaking every where in the bathroom.

Great place, inexpensive and good location for us. The staff was attentive and helpful.

Nice hotel not close enough to the beach but clean and not to big.

Room smelled musty and of cigarette, though it was non smoking room. Carpet was very old and dirty. Toilet ran all night, shower tub was brown ( white tub) dirty caulking all around it. Hair in my bed and stains on sheets . Pillows were horrendous. Never ever again.

Terrible place,never go back ,terrible room condition, no recomend this place to any one

I was not expecting to be the best hotel, I am a humble person and I know for the price I wasn’t get the best hotel in the area but the room was very dirty, carpets need to be washed or replaced, entrance and bathroom doors were so dirty. I would not stay in this hotel anymore.

Room is not clean. Carpet is dirty. Walls and doors paint worn off. Towels are not washed well. Got some unpleasant smell in the room. I won't recommend to others.

Lobby and breakfast was fine everything else was terrible. Wouldn't stay there again and definitely won't recommend it

It was ok ..I wouldn't stay there again. Not pleased asked night clerk when I got there a question and she assured me that at checkout it would be right..But it wasnt. Some of the staff wasn't friendly. Most of them don't speak English so they can't help you.

Good hotel was more than expected for the price!Very clean and friendly staff would stay again!

Dix Ellis Trl Jacksonville FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Southside, Quality Inn & Suites is within a 15-minute drive of popular attractions such as St. Johns Town Center and VyStar Veterans Memorial Arena. This hotel has 127 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 127 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Guests staying at Quality Inn & Suites enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Quality Inn & Suites

Everyone (18) Business (1) Couples (2) Family (5)
1
Everyone

The place was smelly and FILTHY The room was ok but the rest of the place was awful Dirty carpet in elevator smelled terrible I would NEVER stay there again

By on Jun 6, 2021

Review comment responded on Jun 9, 2021

thank you

2
Everyone

Baseboards when falling off. Stuff splashed on wall

By on May 9, 2021

Review comment responded on May 11, 2021

We apologize for any inconvenience you had during your stay

4
Everyone

By on Dec 12, 2020

Review comment responded on Dec 16, 2020

Thank You

2
Partner Couples

Picked this property for the price and location. Everything in the room was tiny as if designed for people under 5 ft tall. The bed was ridiculously hard and the pillows were very small.No fan in the bathroom. Breakfast could have been better. The ladies at the front desk were very nice and the only real positive part of our stay. The room served its purpose and was not horrible, but definitely an odd little hotel with not much quality.

By , from Davie Florida on Feb 24, 2020

Review comment responded on Mar 3, 2020

We apologize for any inconvenience you had during your stay

2
Family with small children

Property is rough at best. Staff basically ignored us when we arrived. At check in the lady said they only had one room "ready" and it was 4pm. The elevator barely functioned with missing light covers and made lots of noise. The room was adequate from an amenities standpoint but everything was either struggling or broken. Alarm clock made random noises, no shower curtain, bathroom door locked automatically if you closed it, front door had damage to it and latch lock was broken off and refrigerator wasn't working properly.

By on Jul 31, 2019

Review comment responded on Aug 6, 2019

Dear Guest, Thank you for your review and staying at the Quality Inn & Suites Jacksonville, FL. We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay. Your observation has been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not case with your stay. It you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one. Regards, Hotel Manager.

1
Everyone

When I first checked in, the first room that was given was dirty (room 134). So I got moved into the room next to me (room 135). During the entire stay, there was apparently construction work going on, on the floor above where I was staying. The work they were doing was very disruptive, I’m which caused me to barely receive any sleep. After the first night, I went to complain to a manager. In which she was very rude about the situation and did not accommodate me to a different room. Nor did she apologize about the situation. But there was one employee that was willing to help upgrade me to a suite the next time I visit their hotel. Other than that the whole experience was not satisfactory.

By on Jun 26, 2019

Review comment responded on Jun 28, 2019

Dear Guest Thank you for choosing our property. We are very sorry that we did not meet your expectations. Your comments are very important to us, as they will help us to improve our services and our guest experience even more. We hope that you will visit us again. Sincerely Hotel Manager

4
Everyone

By on Jun 10, 2019

Review comment responded on Jun 11, 2019

Dear guest Thanks for the stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely Hotel Manager

4
Family

Breakfast was good, rooms clean nice quite the hotel Is OK for the money

By on Jun 6, 2019

Review comment responded on Jun 10, 2019

Dear Guest, We are happy to know that you had an amazing stay at our hotel. We are thrilled to read you got good value for your money. Glad to note that you liked our breakfast. Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

5
Family Family

By on Mar 20, 2019

Review comment responded on Apr 9, 2019

Dear Guest, Thanks for staying with us and giving 5 star rating. We appreciate your feedback. Hope you will visit us again soon. Sincerely, Hotel Manager

2
Partner Couples Family

At least make sure everything in the room is working properly. The one I stayed has broken tap. The water is leaking every where in the bathroom.

By on Mar 18, 2019

Review comment responded on Apr 11, 2019

Dear Guest, Thank you for the review. We are sorry for the unpleasant experience due to water leaking issue. We will take your comment and shared with our maintenance team. We take real pride in this hotel and believe that pride shows in everything we do. I hope you will try us again in the future. Sincerely, Hotel Manager.

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