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Homewood Suites by Hilton Jacksonville Downtown-Southbank

3.0 out of 5.0

Recent guest reviews

Stayed here for a football game. Great staff, wonderful place to stay! Restaurants within walking distance. Complimentary breakfast better than expected. Hotel was full due to the ballgame, but the staff handled everything in stride. No problems, would definitely stay here again.

The heat in our two bedroom suite didn't work and it was uncommonly cold in Florida at the time. The front desk staff said that maintenance would be up to fix it. We called back an hour later to find out what was going on and we weretold (with an attitude) that the maintenance staff had left for the evening but we could switch suites if it was still an issue. By that time we had consolidated all of the blankets for my elderly parents and the kids who were already asleep. We requested additional blankets and were told that they only had 2 left. Outrageous. Furthermore, the only toiletries in the room were conditioner. We also requested shampoo. The icing on the cake was when the desk staff stated that if we wanted the blankets and shampoo we would have to come down and get them as there was no one available to bring them up. This was after we called again, almost 2 hours after the initial request. When paying over $300/night for a suite this wasn't what any of us expected, nor does it align with my general experiences at Hilton brand hotels. While checking out, I was asked how my stay was and I stated that it was not as expected and my comments were completely disregarded.

Highlights: The dining staff, especially Alex who served the delicious evening food, were amazing. Alex went above and beyond in making our stay wonderful. Room: Stayed in 834 which is a connecting room but there was no noise issues. It also had a nice view, you can see the river from this room. Parking: If you park in the garage it is $9.99 but is very easy to get in and out of. Area: Take the free monorail (which is connected to the 3rd floor of the parking garage) to MOSH or across the river to Sweetpetes Candy Store, we did and it was a blast. Overall another great stay!

This place is amazing. The room was awesome (the best ever!) and the front desk staff was friendly and attentive. I cant say enough good things. Definitely staying there on future visits to Jacksonville.

Overall very nice stay. the staff upon arrival was friendly and accommodating; had requested early check-in as my event started at noon. Wanted early check in d/t bring my pet. The staff did watch my pet until the room was ready and took her up to the room, very nice gesture

The staff were attentive friendly curdious helpful. I would not mine returning due to the excellent hospitality me and my family received. Questions were answered quickly plus directions to areas of town like non highway routes.

The 2 king bed, 2 bedroom , 2 bathroom suite at the Downtown/ Southbank Homewood Suites location is by far my favorite hotel room I’ve ever stayed in. I’ve traveled to 47 states and have stayed in many hotels but this room is by far the greatest room I’ve ever stayed in. The room is very clean, the staff is very accommodating, and the location is superb. I’ve stayed in the same room on two separate occasions and will definitely return to this hotel.

Nice location but front desk associates may need additional training. To much confusion trying to checkout the hotel which made us late for an early morning appointment. I believe my billing was still incorrect.

You can't beat the service rendered by the staff at Homewood Suites-Southbank in Jacksonville, Florida! Special room requests made at registration were fulfilled and personnel were happy to assist us in any way. Complimentary dinner during the week was delicious and breakfast was exceptional with special touches and attention by Lily! We will visit again!!

Everyone here is so nice and attentive. The customer service blew me away. The price I paid was very fair especially for the suite I stayed in! I told my husband I could live here alone if not for him and our son. Hahaha I’m still so happy about the level of customer service I received. Superb. I will be back.

1201 Kings Avenue Jacksonville FL

Hotel highlights

  • Close to Museum of Science and History and Jacksonville Landing
  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in San Marco, Homewood Suites by Hilton Jacksonville Downtown-Southbank is within a mile (2 km) of popular sights such as Museum of Science and History and Jacksonville Landing. This 3-star hotel has 98 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Jacksonville Museum of Modern Art and Cummer Museum of Art and Gardens are also nearby.


Free hot/cold buffet breakfast is offered each morning. Entertain your taste buds with bite to eat at the onsite restaurant, or chat with other guests at the free manager's reception.


All 98 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. MP3 docks, sofa beds, and coffee makers are other standard amenities.

Property features

At Homewood Suites by Hilton Jacksonville Downtown-Southbank, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 9.99 per day. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a meeting room, a 24-hour business center, and free newspapers.

Room options

Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 7

2 Bedroom Suite, 2 King Beds, Non Smoking

King 2 | Sleeps 7

Studio Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 7

Studio Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 496 reviews