- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
Holiday Inn Express and Suites Jacksonville East
2.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 41 reviews
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Recent guest reviews
when I arrived, there was only one person working.
Spacious, clean room (no carpets which I love!) Very friendly staff and generous continental breakfast.
Hotel is located right off of interstate, however it is a little awkward getting to hotel since there is no light at the intersection. Room was clean, except for a dirty rag that was left in the bathroom (assuming the cleaning staff just missed it). Overall not bad, but slightly overpriced.
This was a one night Pitt stop on our vacation. they had no clean towels to give us at night and were not very hospitable.
We had a wonderful experience at this hotel. We came to Jacksonville for the birth of our twin grand babies. Stephanie from housekeeping asked us everyday how Ashlynn and Isaiah were doing. Now that is customer service. The entire staff was friendly but she went above and beyond. We are planning on staying here on our next visit!
This hotel was fine. You need a car if you want go go and eat somewhere. We stayed here before a cruise and it was a good location.
it was a comfortable hotel. Looked new and neat and was comfortable.
I had a good stay here. It was close to the attractions that I was visiting. The staff was very friendly and helpful. The location was a little hard to find (even with GPS). I could see the place from the freeway, but it was back behind a service road in a residential area. I would stay here again.
In town to give training classes, hotel was very easy to get and near everything that I needed to do.
Good hotel for the price! Helpful staff and good rooms.
The hotel was easy to find and the staff was great. Anything that we asked for they provided with a smile. The breakfast was also great. Everything was hot and fresh, from the pancakes to the biscuits and gravy to the cicinnamon rolls. If in Jacksonville again, we will definitely stay there!
from the very first time getting in, show the quality of the personal and the cleanest of the space . Excelent breaskfast and good house keeping. hope to be there next year,
I had a Fantastic Over nite Stay at Holiday Inn Express JACKSONVILLE EAST. Very restful night Very close to bus stop, and downtown and good eating places.
Newer hotel with great staff! It will be my Jacksonville pick from now on.
Not a place I would center my trip around but a great retreat after a long day visiting my family. Wonderful breakfast. Did not like the pool area being open to the surrounding area. Uncomfortable to let my daughter swim after dark alone.very classy for the price. Would definitely stay there again. I Gave a lie score on cleanliness b/c there was a used bar of soap left in the shower when we arrived, complete w coarse dark hairs. No restaurant or room service. No safe in room. Front desk staff very pheasant. Staff w breakfast not so nice especially if you come a few minutes late.
An absolutely fantastic stay. The room was super-clean and comfortable. Staff was extremely accommodating. Location is less than a mile from a mall and restaurants. Hotel is just off I-295 but was quiet.
The room was nice! The whirpool tub was awesome. The staff is very pleasant. The hotel is near great restaurants n a hip n a skip away from the beach. Will definitely be back.
Very clean room, excellent location with easy access to everything.
Convenient, easy getting to, great staff and breakfast preparation. If you are looking for quiet, this is not the place. Paper thin walls and floors. Sounded like an echo chamber until 11pm.
My husband and i wanted to get away for a night :-).. Jacuzzi tub room is wonderful ... Little pricey but worth it.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Fitness center
Located within 2 miles (3 km) of Regency Square, Holiday Inn Express and Suites Jacksonville East is within 3 miles (5 km) of Jacksonville Arboretum and Gardens. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. It's in central Jacksonville and also a short drive from University of North Florida and St. Johns Town Center.
Dining
Start your day off right with a free buffet breakfast.
Rooms
All 101 air-conditioned accommodations feature sitting areas. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Microwaves, refrigerators, and coffee makers are also standard.
Property features
Holiday Inn Express and Suites Jacksonville East features a fitness center, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.
Guest reviews for Holiday Inn Express and Suites Jacksonville East
when i arrived, there was only one person working.
Everyone
when I arrived, there was only one person working.
great hotel
Everyone
Spacious, clean room (no carpets which I love!) Very friendly staff and generous continental breakfast.
right off of interstate.
Everyone
Hotel is located right off of interstate, however it is a little awkward getting to hotel since there is no light at the intersection. Room was clean, except for a dirty rag that was left in the bathroom (assuming the cleaning staff just missed it). Overall not bad, but slightly overpriced.
pitt stop
Families
This was a one night Pitt stop on our vacation. they had no clean towels to give us at night and were not very hospitable.
meet the new grand babies
Couples
We had a wonderful experience at this hotel. We came to Jacksonville for the birth of our twin grand babies. Stephanie from housekeeping asked us everyday how Ashlynn and Isaiah were doing. Now that is customer service. The entire staff was friendly but she went above and beyond. We are planning on staying here on our next visit!
quick overnight before cruise
Families
This hotel was fine. You need a car if you want go go and eat somewhere. We stayed here before a cruise and it was a good location.
good hotel
Families
it was a comfortable hotel. Looked new and neat and was comfortable.
had a good stay
Singles
I had a good stay here. It was close to the attractions that I was visiting. The staff was very friendly and helpful. The location was a little hard to find (even with GPS). I could see the place from the freeway, but it was back behind a service road in a residential area. I would stay here again.
business travel
BusinessTravelers
In town to give training classes, hotel was very easy to get and near everything that I needed to do.
awesome trip!
Singles
Good hotel for the price! Helpful staff and good rooms.
Thank you for taking the time out of your busy schedule to do our survey here at the Holiday Inn Jacksonville East our number 1 goal is to make each guest stay a home away from and we apologize for not reaching this goal doing your stay and please rest assure we have addressed the issue with the appropriate department and we hope on your next visit to Jacksonville you will give us another chance to make your stay a home away from home.