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Recent guest reviews

Staff is friendly, amenities are great, rooms are clean, and this hotel is close to our dinner theater where we go every 2 months. What isn't good is the difficulty to access the entrance to the hotel off the main highway. Very difficult to turn in.

We chose this hotel because it is close to Alhambra Dinner Theater where we hold season tickets and because it is clean and provides a good breakfast.

My wife and I like this hotel very much. We stay here every 2 months because we are season ticket holders at a nearby local dinner theater. The rooms are spacious and clean with comfortable beds and all the amenities. They have a very good breakfast and keep it replenished throughout its 3 hour opening.

Good

Staff was courteous and friendly. They appeared under-staffed, as are many. The pool was overdue for a cleaning, although not "pool weather", it's nice to sit on nice days and relax near the pool. The continental breakfast was OK, the omelets were a tad dry, and they ran out of coffee (a sin for me...) Traveling as I did, I would stay there again though.

Suites are small compared to others I have stayed in in other hotels.

while the location was great right off the highway easy to find, there wasent a lot of dining options around. Staff was friendly enough and the room was not bad but the bathroom is a different story. There was used bars of soap in the shower along with hair in the enclosure that was not mine. The area I EXPECTED to be the cleanest wound up leaving me feel grossed out and dirty

No soap by the sink, shower curtain was torn, bathroom floor was dirty

Very clean and family friendly

The stay was a good one. The only thing that could use improvement is this- they were not doing room cleaning at all and it would be nice to have them tell you this when checking in. It wasn't a big deal, however. We just ended up putting dirty towels in the hallway outside our door and would pick up fresh towels from the front desk when we were in need of more.

The check in was fine. Great worker. Then we walked into the room and the heater was on, IN FLORIDA. We turned on the AC and left. We came back and the room was barely cool. The bathroom smelled and the toilet had stains. We turned it down more and went to bed. The doors (to the hall and to the adjoining room) have no thresholds so light was coming in. The next morning at 6 sm people started going to breakfast, and since we were only 2 does down from the breakfast area, could hear every conversation. When we did get up and tried to open the curtains, the remote didn't work. Would not recommend this hotel.

Great amenities and spacious room. Located near main roads but still quiet.

New furniture, remodeling is going well. Elevators have expiration date of 2018...

Hotel staff was friendly. The hotel, and room were clean, and the beds are comfortable.

Convenient

Jefferson Road Jacksonville FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Fitness center

Located in Arlington within 2 miles (3 km) of Regency Square, Holiday Inn Express and Suites Jacksonville East, an IHG Hotel is within a few miles (5 km) of Jacksonville Arboretum and Gardens. This 101-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sitting areas, refrigerators, and microwaves.


Property features

Renovated in 2019, Holiday Inn Express and Suites Jacksonville East, an IHG Hotel offers a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 2 Queen Beds, Accessible (Communication, Accessible Tub)

2 Queen Beds | Sleeps 6

Guest reviews for Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

Everyone (18) Couples (9) Business (3) Family (20) Other (4)
5
Family

Staff is friendly, amenities are great, rooms are clean, and this hotel is close to our dinner theater where we go every 2 months. What isn't good is the difficulty to access the entrance to the hotel off the main highway. Very difficult to turn in.

By on Jan 27, 2023

5
Family

We chose this hotel because it is close to Alhambra Dinner Theater where we hold season tickets and because it is clean and provides a good breakfast.

By on Sep 10, 2022

5
Family

My wife and I like this hotel very much. We stay here every 2 months because we are season ticket holders at a nearby local dinner theater. The rooms are spacious and clean with comfortable beds and all the amenities. They have a very good breakfast and keep it replenished throughout its 3 hour opening.

By on Jul 17, 2022

2
Everyone

By on Jun 13, 2022

4
Family

Good

By on Apr 18, 2022

Review comment responded on Apr 26, 2022

Thank you for your feedback.

2
Everyone

By on Apr 13, 2022

4
Partner Couples

Staff was courteous and friendly. They appeared under-staffed, as are many. The pool was overdue for a cleaning, although not "pool weather", it's nice to sit on nice days and relax near the pool. The continental breakfast was OK, the omelets were a tad dry, and they ran out of coffee (a sin for me...) Traveling as I did, I would stay there again though.

By on Mar 27, 2022

Review comment responded on Apr 26, 2022

Thank you for your feedback. We'll use this feedback to improve upon our opportunity areas.

4
Family

Suites are small compared to others I have stayed in in other hotels.

By on Mar 4, 2022

Review comment responded on Apr 26, 2022

Thank you for your feedback.

3
Family

while the location was great right off the highway easy to find, there wasent a lot of dining options around. Staff was friendly enough and the room was not bad but the bathroom is a different story. There was used bars of soap in the shower along with hair in the enclosure that was not mine. The area I EXPECTED to be the cleanest wound up leaving me feel grossed out and dirty

By on Dec 17, 2021

3
Partner Couples

No soap by the sink, shower curtain was torn, bathroom floor was dirty

By on Dec 10, 2021

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

53 Jefferson Road, Jacksonville, FL 32225
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