Extended Stay America - Jacksonville - Lenoir Avenue South2.5 out of 5.0
Recent guest reviews
Checking in we stopped at the other extended stay across the street and down a little and that one looked to be falling apart at the entrance. We were glad to know we were staying at the other one that was supposed to be newly renovated. It wasn't. The first room they put us in had the most pungent smell of mildew and cat pee that we had to deal with until another room opened up the next day. The house keeper the next day immediately knew the room we were talking about and said it was just recently HEAVILY used. Whatever that means. Any pet friendly place that's newly renovated should not have carpet for many reasons. So all rooms have old smelly carpet that's obviously not been renovated. The second room smelled better but had a broken fridge, towel hanger was duct taped together and the entire carpet was wet and flooded from the AC unit and out poor dog was in the ground. We had to use towels and puppy pads to keep him off the wet ground. The only positive experience we had at this place was the main house keeper that took care of us when the front desk wouldn't. She made sure the maintenance guy even got our satellite TV working again. The front desk women just glared at people and the one Jamaican girl pretended not to speak English so she wouldn't have to do anything for anyone. I would never recommend this place to anyone and this place needs renovated it is NOT newly renovated. Or maybe it is but with second or third hand everything. Plus dogs were barking everywhere.
Great stay...The staff was very friendly. Internet was not the greatest but it worked (had to get "upgraded" wifi to stream on Apple TV). Was there for 3 months so I would've like to have a better exercise room and laundry area. Overall a good experience
As indicated in an earlier part of this review the entire building smell like marijuana from the day I got there to the day I left ,consequently I was accused of smoking but the whole inside of the building smells like smoke so I don't know how one could see where it was actually coming from. If they clean the rooms daily instead of once a week they could figure out where it was coming from and treat their guests with proper respect.
Minimal staff on duty-not enough to do the job. However, staff was friendly and accommodating. Wonderful crew. Stairwell floors were littered with trash and floors had spills on them. They were not cleansed during our 3 day stay. Outdoor garbage cans were overflowing and not emptied at all during our stay. Bathroom was dirty. Hair in drawers. Mold in shower. Pool had so much chlorine it ruined 3 bathing suits.
A great place for the price. We've stayed here to spend time with family a few times. Because the set-up includes a small kitchen and sitting area, family can hang out with us comfortably instead of invading their space all the time.
It was a great stay, me and my wife enjoyed it tremendously. We were out and about in all the surrounding cities most of the time but she loved the bed and the comfortable pillows. If she's happy I'm happy, great hotel.
Booked this through Priceline for one night stay. After reading the reviews I was extremely nervous about staying here. It was better than expected. The water in the shower did not get hot and also would "spit" out as if there was a problem with the pipes. The breakfast is just a breakfast bar and coffee but Cracker Barrel is across the street.
Rashada, I have to say that she was ABSOLUTELY the BEST!!!!! 1st it was after 11p.m. she still took care of my son and I even before learning we had been on the road for over 10 hrs traveling from VA. We did get the last room and it was a good stay. She even tried to call down to another hotel to see if they had room for the gentleman that came in after me looking for a room. She was just very polite and respectful. The young lady in the morning was also very informative and definitely got that SOUTHERN HOSPITALITY feel from them both. Thanks for a great visit. Would stay there again if ever in Jacksonville.
Wow where do I start this place was dirty their was hairs in shower smelled old furniture nasty broken furniture nasty floors .no warm water phone didn't work in I had to take a cold shower . Booked on Priceline couldn't get refund! they were giving free certificates for free stay no thanks.the rooms also smelled.
First room, total smoke filled. Changed to another room, musty, dirty carpet, shredded curtains. Bed sloppy, dirty table tops, cobwebs and fire alarm dismantled!! Front desk clerk was clearly embarrassed. Did I mention there was a spray of feces on the rim of toilet? So, there you have it. My extended stay was less than 24 hours!
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 89 reviews