The room we was suppose to check into was nasty, bathroom dirty, the guest before still had lose change on the table, the room had a high odor of bleach but the room was.still dirty. The cleaning lady accused us of messing up the room and we wasnt even there 2 min before going back to the lobby. Then we just asked for a new room, but we could hear someone in the back being rude so we asked for a refund and left worst experience ever after driving 9hrs from Virginia. My husband has stayed in extended stay for months at a time for work purposes wasnt expecting this level of service we will not be supporting this franchise anymore.
I'm no stranger to Extended Stay hotels. These room have a full size kitchen and comfortable beds. This one is in a great location. Many businesses around. They offer all the utensils and dishes you need. Nice Laundromat.
Roaches were everywhere for a place this expensive. There was feces left by someone else when we checked into the room. Good thing we saw it all over the tiler before sitting. All in all, this hotel is to expensive, the complimentary breakfast is a joke, and the room is filthy!!!!!
When we first arrived the hotel had an odd smell, got checked in quick! The hotel room was clean and spacious. The negative aspects though is that this hotel allowed dogs so there was dogs barking at night. The sofa bed was very old and uncomfortable. The breakfast was only milk and muffins.
No ice machines ( warm tap water for night time!) ; cold showers, no coffee or food at continental breakfast ( at 830am!!!). And let's not forget the part where it was the horrible smell of marijuana when you first step in the building. Won't stay at these hotels again. Worst hotel I've been in hands down
the lobby looks ok, but step in the elevator and you'll want to turn around and check out. Obviously running on a tight payroll and budget, this hotel is run down and depressing.
For the price, this hotel is a good value. It certainly doesn't have the same amenities as other places (24-hour front desk access and daily maid service), but it gets the job done.
the roon was dirty, the kitchen floor actually had a tennis shoe footprint on the floor in dirt...kitchen bathroon floor filthy, sink didnt drain...noise from another room kept us awake two nights, we complained and it was not taken care of and desk person had a bad attitude...i called again and after letting the phone ring 14 times, the girl picked it up and instead of answering hung up in my face.,, i called after 11pm and got another person on the desk who seemed interested in helping and noise stopped...noise sounded like constant walking, dragging furniture around, slamming closet doors, etc....my daughter was on elevator and another guest mentioned that she smelled pot in the elevator all the time and it was worse in the stairwells....two of the maids got into an argument in the hallway and were using the "f" work and the "s" word very loud....
The hotel was good for the price paid. I wouldn't rave about it but it was adequate.
The room was very spacious and relaxing. Our 20 month-old had plenty of room to run around. The hotel is also very close to multiple restuarants. We loved staying here and would do it again.
Located in Southpoint, Extended Stay America - Jacksonville - Lenoir Avenue South is within 2 miles (3 km) of sights such as Saint Vincent's Medical Center Southside and Dog Wood Park of Jacksonville. This 73-room hotel has an outdoor pool, free in-room WiFi, and a fitness center.
The 73 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America - Jacksonville - Lenoir Avenue South have access to an outdoor pool, a fitness center, and free WiFi in public areas. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
The room we was suppose to check into was nasty, bathroom dirty, the guest before still had lose change on the table, the room had a high odor of bleach but the room was.still dirty. The cleaning lady accused us of messing up the room and we wasnt even there 2 min before going back to the lobby. Then we just asked for a new room, but we could hear someone in the back being rude so we asked for a refund and left worst experience ever after driving 9hrs from Virginia. My husband has stayed in extended stay for months at a time for work purposes wasnt expecting this level of service we will not be supporting this franchise anymore.
I'm no stranger to Extended Stay hotels. These room have a full size kitchen and comfortable beds. This one is in a great location. Many businesses around. They offer all the utensils and dishes you need. Nice Laundromat.
Fred, thank you for the wonderful review of staying at Extended Stay America. We are delighted to know you loved the convenience of our location and were impressed with the comfort of your well-appointed room. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Roaches were everywhere for a place this expensive. There was feces left by someone else when we checked into the room. Good thing we saw it all over the tiler before sitting. All in all, this hotel is to expensive, the complimentary breakfast is a joke, and the room is filthy!!!!!
Mike, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
When we first arrived the hotel had an odd smell, got checked in quick! The hotel room was clean and spacious. The negative aspects though is that this hotel allowed dogs so there was dogs barking at night. The sofa bed was very old and uncomfortable. The breakfast was only milk and muffins.
Thanks for reviewing your stay at the Extended Stay America. We are glad to read you you liked the cleanliness of your room and that you had a nice time. However, I am sorry you couldn’t experience a good night’s sleep and were not happy with our breakfast choices. Your feedback will help us to improve our service and facilities. We hope you will choose us again. Sincerely, General Manager
No ice machines ( warm tap water for night time!) ; cold showers, no coffee or food at continental breakfast ( at 830am!!!). And let's not forget the part where it was the horrible smell of marijuana when you first step in the building. Won't stay at these hotels again. Worst hotel I've been in hands down
the lobby looks ok, but step in the elevator and you'll want to turn around and check out. Obviously running on a tight payroll and budget, this hotel is run down and depressing.
For the price, this hotel is a good value. It certainly doesn't have the same amenities as other places (24-hour front desk access and daily maid service), but it gets the job done.
the roon was dirty, the kitchen floor actually had a tennis shoe footprint on the floor in dirt...kitchen bathroon floor filthy, sink didnt drain...noise from another room kept us awake two nights, we complained and it was not taken care of and desk person had a bad attitude...i called again and after letting the phone ring 14 times, the girl picked it up and instead of answering hung up in my face.,, i called after 11pm and got another person on the desk who seemed interested in helping and noise stopped...noise sounded like constant walking, dragging furniture around, slamming closet doors, etc....my daughter was on elevator and another guest mentioned that she smelled pot in the elevator all the time and it was worse in the stairwells....two of the maids got into an argument in the hallway and were using the "f" work and the "s" word very loud....
The hotel was good for the price paid. I wouldn't rave about it but it was adequate.
The room was very spacious and relaxing. Our 20 month-old had plenty of room to run around. The hotel is also very close to multiple restuarants. We loved staying here and would do it again.
Thank you for being loyal to our brand. We sincerely apologize for the cleanliness issues you encountered in your first room and for the problems you faced with one of our housekeeping staff. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management