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Extended Stay America - Jacksonville - Lenoir Avenue South

2.5 out of 5.0

Recent guest reviews

Look. I’m going to level with you... Save yourself from this place. The cleaning staff doesn’t exist. Upon entering the room it was fairly evident that it had been “lived” in. Certainly the cleanliness did not come close to any hotel standard I’m aware of. We’re talking fingerprints (greasy-looking) all over the windows. Dirty fingerprints on fridge/microwave. Filthy dust in all corners. Paint literally peeling from the walls. Beds dipping in the middle. When asking for fresh towels we were made to bring the dirty ones to front desk. Crumbs were in the corridor for the entire stay there, four days. Gross. There was a broken drawer in the chest of drawers and just look how it was left (see pic). Ok. Also, I did feel the need to carry a a safety device while in the parking lot. I’m being generous with two stars.

The room was well appointed but upon arrival I asked for the advertised cookware and I received one plate, two coffee cups, two drinking cups, two soup spoons, one fork and one butter knife. I asked for pots and was told they were short those, they would see if they could get those at another location. they did three days later. The stove was so out of level that cooking was a nightmare. The electric burners kept popping out of the connection. The toilet kept clogging so I asked the front desk to take care of this, they handed me a plunger. Outrageous!

The room was very clean and the staff was friendly and also the room was big. There wasn’t much noise and I could sleep very welll. I would recommend this hotel to anyone looking for a nice clean place for a decent price

Checking in we stopped at the other extended stay across the street and down a little and that one looked to be falling apart at the entrance. We were glad to know we were staying at the other one that was supposed to be newly renovated. It wasn't. The first room they put us in had the most pungent smell of mildew and cat pee that we had to deal with until another room opened up the next day. The house keeper the next day immediately knew the room we were talking about and said it was just recently HEAVILY used. Whatever that means. Any pet friendly place that's newly renovated should not have carpet for many reasons. So all rooms have old smelly carpet that's obviously not been renovated. The second room smelled better but had a broken fridge, towel hanger was duct taped together and the entire carpet was wet and flooded from the AC unit and out poor dog was in the ground. We had to use towels and puppy pads to keep him off the wet ground. The only positive experience we had at this place was the main house keeper that took care of us when the front desk wouldn't. She made sure the maintenance guy even got our satellite TV working again. The front desk women just glared at people and the one Jamaican girl pretended not to speak English so she wouldn't have to do anything for anyone. I would never recommend this place to anyone and this place needs renovated it is NOT newly renovated. Or maybe it is but with second or third hand everything. Plus dogs were barking everywhere.

Great stay...The staff was very friendly. Internet was not the greatest but it worked (had to get "upgraded" wifi to stream on Apple TV). Was there for 3 months so I would've like to have a better exercise room and laundry area. Overall a good experience

As indicated in an earlier part of this review the entire building smell like marijuana from the day I got there to the day I left ,consequently I was accused of smoking but the whole inside of the building smells like smoke so I don't know how one could see where it was actually coming from. If they clean the rooms daily instead of once a week they could figure out where it was coming from and treat their guests with proper respect.

Minimal staff on duty-not enough to do the job. However, staff was friendly and accommodating. Wonderful crew. Stairwell floors were littered with trash and floors had spills on them. They were not cleansed during our 3 day stay. Outdoor garbage cans were overflowing and not emptied at all during our stay. Bathroom was dirty. Hair in drawers. Mold in shower. Pool had so much chlorine it ruined 3 bathing suits.

A great place for the price. We've stayed here to spend time with family a few times. Because the set-up includes a small kitchen and sitting area, family can hang out with us comfortably instead of invading their space all the time.

It was a great stay, me and my wife enjoyed it tremendously. We were out and about in all the surrounding cities most of the time but she loved the bed and the comfortable pillows. If she's happy I'm happy, great hotel.

Booked this through Priceline for one night stay. After reading the reviews I was extremely nervous about staying here. It was better than expected. The water in the shower did not get hot and also would "spit" out as if there was a problem with the pipes. The breakfast is just a breakfast bar and coffee but Cracker Barrel is across the street.

4699 Lenoir Avenue South Jacksonville FL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Southpoint, Extended Stay America - Jacksonville - Lenoir Avenue South is within a few miles (5 km) of sights such as Promenade Shopping Center and University Mall. This 73-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's also near Saint Vincent's Medical Center Southside and Cedar Hills Shopping Center.


Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


The 73 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.

Property features

At Extended Stay America - Jacksonville - Lenoir Avenue South, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

53% of guests recommend this hotel

Total of 92 reviews