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Extended Stay America - Jacksonville - Lenoir Avenue East

2.5 out of 5.0

Recent guest reviews

Clean room, looked like pictures. Friendly staff. No problems or complaints. Safe location. Quiet. Slept without disturbances. Restaurants nearby.

I booked a room on July 29. I checked in and then stepped out. Upon returning I couldn't find parking. I drove all around and there was available parking, but area was too dark due to lighting being out. I squeezed in a parking where it was partially lit up. I got out my car, opened my back door and grabbed some bags when all the sudden I here someone I look up and I'm being approached by 3 males with guns pointed at me. They take all my personal items from my pockets, take my bag etc. Next there were two cars trying to find parking as well. One noticed what was happening and started turning around which startled them. The guys started walking away and I ran around hotel. I couldn't get back in to the hotel. There's a phone for you to speak with clerk, but no one ever answered. One of the cars that noticed what happened was out front and called 911 after 10 minutes police arrive. The clerk then arrived she stated was busy washing clothes or something. She was friendly and seemed worry about what happened

Hotel was very clean and the front desk ladies were extremely helpful and nice

Hotel service was horrible as fast as housekerping. And staff desk were wonderful especially upon entering the hotel. She was very nice and understandable.

grab and go breakfast was coffee and muffin. Good location. No problems.

Staff was awesome. Checkin and checkout process was fast. Hotel and rooms very clean and most importantly everything worked well.

I've stayed at this chain before. I was disappointed there were no dishes included in the price, but all I would have needed was a spoon. If I had needed to stay more than one night it would have been great and less expensive than eating out. Bed was comfortable, heating was great.

First things first let's start with the lone Girl behind the counter. And the only member of the staff we saw all weekend. after checking in we go to the room only to find that there are no utensils no replacement on towels and no room service for our entire stay unless we paid an extra fee. the bed was uncomfortable and lumpy there was a recliner that had looked like somebody was conducting a science experiment on it it was very dirty and stained and did not function the handle was broke so I was unable to extend and legs. when they say grab and go breakfast they mean just that a blueberry muffin in a plastic package with a cup of coffee or maybe an apple and that's all that they have for you. we we chose this room because it was $10 cheaper than a room at a different hotel. we should have paid the extra money.overall I would give this on a scale from 1 to 5 1 1/2 stars.

The air conditioning unit was extremely loud & the room smelled very musty. The floor we stayed on smelled like cigerette smoke. The free breakfast was nothing big and the selection was very slim. Also, I was unaware there was an extra fee for housekeeping. Plus there was not enough parking in the parking lot for all the guests that were staying there.

The only downfall is that if you don't stay a full seven days no room service. Overall, nice area and amazing staff.

People were nice but our room didnt have any towels or toiletries when we checked in. Room didnt even have a pen. Also the pool was at different location.

The room and the shower were dirty. The hair dryer was missing from the room. The halls smelled like stale cigarettes. The staff took smoke breaks in front of the main entrance. I would never stay at this place again. The room was noisy, I could hear the interstate traffic in my room. I mistakenly booked this place, my intention was to book at the other Extended Stay on Lenoir. I will never make this mistake again.

I stayed here once other than this time and both times were amazing staff was really friendly beds were comfortable and rooms were clean!!!

En general estuvo excelente, por el dinero pagado. Mi unica recomendación es que lleven un spray de olor, porque el heater tenia un olor a "guardado" que tuve que cambiar con un spray de olor de fresa. Lo demás excelente!

avoid this hotel. Very horrible experience pay 20 dollars more and get a better room than this dump

I was there playing golf and I was looking for a cheap hotel without being in the hood. For the the nightly rate of 32 a night it was an excellent deal clean comfortable bed and a kitchen. In a nice area and easy access to the main highways. I will stay there again when I come back. LB of DC

Clean, quiet, well stocked and friendly staff. Good rates for what you get. I stay here a night or two every week. Right on hotel row with lots of close eating places.

Local couple looking to spend a night outaway from the house.It was a very nice stay. Very quiet despite being right near the highway. Clean rooms i will be staying here again.

It was a little difficult to find, but no more than the other brandname hotels in the same campus setting. Friendly staff and clean room that was comfortable and had plenty of room. I travel every week and this is a place I'll stay again soon.

Hotel and services were basic. Overall the room was clean but had that very used, lived in smell that stayed with your clothes when you checked out.

6961 Lenoir Ave E Jacksonville FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Southpoint, Extended Stay America - Jacksonville - Lenoir Avenue East is within a 10-minute drive of popular attractions such as St. Johns Town Center and Jacksonville Landing. This 122-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Jacksonville hotel are Saint Vincent's Medical Center Southside and Dog Wood Park of Jacksonville.


Dining

Free continental breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America - Jacksonville - Lenoir Avenue East features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Jacksonville - Lenoir Avenue East

Everyone (3) Business (7) Couples (3) Family (1) Other (3) Friends (4)
5

clean, looked like pictures

Everyone

Clean room, looked like pictures. Friendly staff. No problems or complaints. Safe location. Quiet. Slept without disturbances. Restaurants nearby.

By on May 6, 2017

Review comment responded on May 8, 2017

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Jacksonville - Lenoir Avenue East. We truly appreciate your kind comments regarding our convenient location, friendly staff, and your comfortable suite. We look forward to welcoming you back soon. Sincerely, General Manager

1

unsafe area

Everyone

I booked a room on July 29. I checked in and then stepped out. Upon returning I couldn't find parking. I drove all around and there was available parking, but area was too dark due to lighting being out. I squeezed in a parking where it was partially lit up. I got out my car, opened my back door and grabbed some bags when all the sudden I here someone I look up and I'm being approached by 3 males with guns pointed at me. They take all my personal items from my pockets, take my bag etc. Next there were two cars trying to find parking as well. One noticed what was happening and started turning around which startled them. The guys started walking away and I ran around hotel. I couldn't get back in to the hotel. There's a phone for you to speak with clerk, but no one ever answered. One of the cars that noticed what happened was out front and called 911 after 10 minutes police arrive. The clerk then arrived she stated was busy washing clothes or something. She was friendly and seemed worry about what happened

By , from Deltona FL on Aug 9, 2016

5
Everyone

Hotel was very clean and the front desk ladies were extremely helpful and nice

By on Feb 10, 2016

5

horrible stay

BusinessTravelers

Hotel service was horrible as fast as housekerping. And staff desk were wonderful especially upon entering the hotel. She was very nice and understandable.

By on Nov 28, 2015

3

business trip

BusinessTravelers

grab and go breakfast was coffee and muffin. Good location. No problems.

By on Oct 7, 2015

5

great location, wonderful stay.

BusinessTravelers

Staff was awesome. Checkin and checkout process was fast. Hotel and rooms very clean and most importantly everything worked well.

By on Sep 13, 2015

4

just a quick overnight...

Singles

I've stayed at this chain before. I was disappointed there were no dishes included in the price, but all I would have needed was a spoon. If I had needed to stay more than one night it would have been great and less expensive than eating out. Bed was comfortable, heating was great.

By on Apr 6, 2015

1

not worth the money

Couples

First things first let's start with the lone Girl behind the counter. And the only member of the staff we saw all weekend. after checking in we go to the room only to find that there are no utensils no replacement on towels and no room service for our entire stay unless we paid an extra fee. the bed was uncomfortable and lumpy there was a recliner that had looked like somebody was conducting a science experiment on it it was very dirty and stained and did not function the handle was broke so I was unable to extend and legs. when they say grab and go breakfast they mean just that a blueberry muffin in a plastic package with a cup of coffee or maybe an apple and that's all that they have for you. we we chose this room because it was $10 cheaper than a room at a different hotel. we should have paid the extra money.overall I would give this on a scale from 1 to 5 1 1/2 stars.

By on Apr 6, 2015

1

in town for a concert

Families

The air conditioning unit was extremely loud & the room smelled very musty. The floor we stayed on smelled like cigerette smoke. The free breakfast was nothing big and the selection was very slim. Also, I was unaware there was an extra fee for housekeeping. Plus there was not enough parking in the parking lot for all the guests that were staying there.

By on Jun 24, 2014

5

good stay for a quick getaway

GetawayWithFriends

The only downfall is that if you don't stay a full seven days no room service. Overall, nice area and amazing staff.

By on May 19, 2014