We had a late check in and arrived very late with entire family. They wouldn’t even open front door to talk to us and jist said we gave away your room amd cancelled the reservation. No call. No message. 2 am amd no where to sleep. Never again should anyone stay at these hotel. Worst chain everywhere.
FIlthy, non-working aircon, broken stove, broken shower. no amenities, not even coffee!!! Trash outside and scary patrons.
Asked for nonsmoking but upon entering my room, it smelled like someone has been smoking there for years and tried to cover it up with a cheap spray.
It's good and convenient. discount is also good and makes it affordable to stay
This property helps me accomplish my traveling and stay.
Customer service policies at a corporate level are horrible.
They are lucky I was only coming there to sleep but this hotel needs to be lock down and have a huge clean up and renovation inside the rooms. Even roaches inside my room. Never ever staying here.
The check in was efficient. The property was located near several restaurants. It was a quiet neighborhood.
This is the worst stay i have ever had... plus orbitz was even worse
Tv was not clear and jumping A/c was loud and rattling. Toilet was not secured to the floor.
hair all over the place, unpleasant odors, and grimy carpets.
Get place and enjoyed our stay. Staff is fantistic
Nice hotel close to the office and warehouses we own
It was comfortable and convenient, close to restaurants and the beach. Easy arrival and departure.
There was no telephone in room. No coffee pot. Kitchen was not equipped with anything. No shampoo in bathroom. No tv guide
Located in Southpoint within 2 miles (3 km) of Saint Vincent's Medical Center Southside, Extended Stay America - Jacksonville - Lenoir Avenue East is within a few miles (5 km) of Dog Wood Park of Jacksonville. This 122-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Extended Stay America - Jacksonville - Lenoir Avenue East features free WiFi in public areas, coffee in a common area, and laundry facilities. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
We had a late check in and arrived very late with entire family. They wouldn’t even open front door to talk to us and jist said we gave away your room amd cancelled the reservation. No call. No message. 2 am amd no where to sleep. Never again should anyone stay at these hotel. Worst chain everywhere.
FIlthy, non-working aircon, broken stove, broken shower. no amenities, not even coffee!!! Trash outside and scary patrons.
Thank you for being our guest. We apologize for the discomfort you had due to the maintenance issues in your suite. We will share the specifics with our staff so they can make the necessary repairs. We will also share your concerns about cleanliness with the housekeeping team. Please know, in-room amenities such as toiletries and hair-dryers are made available at the front office. We hope you will allow us an opportunity to give you a much better impression of our hotel. Sincerely, Hotel Management
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Asked for nonsmoking but upon entering my room, it smelled like someone has been smoking there for years and tried to cover it up with a cheap spray.
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your suite. We have strict policies for smoking and appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
It's good and convenient. discount is also good and makes it affordable to stay
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit and that you found us at a fair value. We are also glad you liked our convenient location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This property helps me accomplish my traveling and stay.
Thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Customer service policies at a corporate level are horrible.
Sean, thank you for your feedback. We are sorry for your disappointment with our hotel policy. We regret the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
They are lucky I was only coming there to sleep but this hotel needs to be lock down and have a huge clean up and renovation inside the rooms. Even roaches inside my room. Never ever staying here.
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Thank you for selecting us. We are very sorry for being unable to accommodate you this time. We also apologize for the unsatisfactory service you experienced. We will discuss this with our team to ensure we enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will afford us a chance to serve you again. Sincerely, Hotel Management