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Staybridge Suites Houston Willowbrook

3.0 out of 5.0

Recent guest reviews

Good comfortable beds, adequate breakfast with disposable plastic plates/cutlery. Helpful friendly staff although I had emailed them 3 times before we visited with no replies. Nice room but noisy aircon

I booked this hotel on the advice of a colleague because it was close to the office I was visiting. Easy access from airport it turned out to be a very nice hotel. A bit short on amenities like a full restaurant but there are no shortage of good eateries in Houston so this was not a problem. The room was indeed a suite complete with a generous living space & full kitchen (fridge, microwave, sink etc.). Room was clean & tidy. Only minor fault was the hot water takes some time to come through. Excellent power in the shower. Towels etc. changed daily. Pleasant location overlooking a pond with friendly ducks! A bit away from the freeway so hardly any noise. Staff were very helpful & pleasant. Free food & drinks Monday to Friday was a bonus. Great breakfast choices hot & cold. All in all a great stay.

i have been in Houston for work and Staybridge suites was the perfect place to be. i may cook my food with all facility available such as laundry machines and gym and the backyard was awesome and quiet

I stayed at this extended stay hotel for a few months. I booked via a third-party site which became a real issue for the management, which ultimately made me check out of the hotel in July. Issues with the hotel started within the first week of checking in. My credit card was billed for three different erroneous amounts despite prepaying via a third-party site. It took a few weeks for the hotel to credit those erroneous amounts back to my card. Next, there was a night when SIX vehicles were broken into in one night. The management offered the victims no recourse and could not provide them with video footage from the security cameras, because none of the security cameras outside or inside the hotel work. After that, a security guard was hired who I personally had to wake up, because he was asleep in his car while on duty. One day my keys did not work, so I went to the front desk to have them activated. Before I could get them activated, I was ambushed by the general manager and manager begging me to stop using a third-party booking site for my stay. They begged me to book and pay directly through the hotel. I found this to be extremely unprofessional. The lack of professionalism was also observed when the hotel manager barged into my room in order to have a verbal argument with the housekeeper while I was sitting in the room. The housekeeper stormed out and I had to go down to the front desk to ask if someone was coming back to clean my room. Another day while I was there, a housekeeper passed out in front of me. I immediately called for help and cared for her until she was lucid and the paramedics arrived. Throughout this ordeal, the general manager and manager did not come to check on the ill housekeeper. Moreover, their male food preparer would often be observed eating off of the buffet while he was handling and replenishing food items during breakfast and evening social. Management team would frequently park in the parking spots designated for individuals with disabilities. Also, the adaptive pool device for individuals with disabilities did not work. Finally, I had an issue with extremely noisy guests. I addressed it with the management and they basically told me that there was nothing they could do for the inconvenience, because I booked through a third-party. If I was willing to book directly through the hotel, then they'd have the ability to do more to compensate me for the severely noisy guests. Overall, the hotel management appears to be based on nepotism and lack professionalism and overall concern for their guests.

I have spent here a couple of weeks for a business travel in Houston. Simply fantastic. The hotel is placed not far from the highway so it is easy to join but silent at the same time. Staff is super nice available day and night for every needs and really friendly. Rooms are huge. Crazily huge. I had a kind of living room, a small kitchen a bedroom and a big bathroom: it was ideal for a stay of 15days. The breakfast was good: there were not a big choice of sweet stuff but was okay. Well done. I loved the period spent there. Really suggested.

The hotel is very comfortable and nicely kept. Breakfast is served daily and an evening meal is served on Mon-Wed. The meal service was a nice amenity, but the quality of the food was just ok at best. I was staying at the hotel for business purposes and was there for 5 nights. I was booked into a 1 bedroom suite that was very comfortable and the bed was incredibly comfortable. I was eager to stay at a Stay Bridge hotel and will stay at other Stay Bridge locations but I am not sure if I would return to this particular property again. My suite had a full kitchen with a refrigerator, microwave and cooktop. The kitchen was equipped with anything that you would need to prepare meals. The refrigerator made a LOUD humming sound everyday, that I was there. The humming would cease periodically but not for long. I called the front desk to complain 2 x times and twice a maintenance employee came to take a look at the fridge and both times said they would return to do take care of the situation. Neither of them returned. One of the employees looked puzzled as to why I was complaining about the fridge and asked me "well... is it working?" As if to say it's keeping your food chilled so what's the problem? The humming was very annoying and distracting. I have worked in the hospitality industry in the past for several major hotel brands and we always strived to take care of the guest. This hotel is decent but the customer service could stand some improvement.

Whenever I come to Euston, I always stay here. They have nightly free dinner and drink during the week that helps to make it feel a little more like home. The rooms are good and the customer service is great! It is located next to a golf course so it has always been quiet every night I stayed.

Stayed here for a week...staff is friendly...rooms are quite large with a queen size bed, fully equipped kitchen, iron and iron board. The only two minuses i could find were: 1. The climate control unit - too loud and it is placed 20 inches from the bed....2. Breakfast is not so diverse as i could find at other mid-range hotels. Overall - good experience - good for business travel also - they have a shuttle which is free for a limited distance (i might be wrong - but i remember being up to 5 miles)

I have stayed at this hotel several times and am now officially sick of it. There are several problems, first it only has a single elevator despite being large and spreading, so you have to walk forever to get to a room. The large room was 500 bucks, which was too much I think. I've seen nicer rooms for about 350ish. The pool is cold and outside. Unusable. No towels available. Dirty. The workout room has no audio on the TV, no towels. Ducks. The room was okay but nothing amazing and not a good value. The service was good overall except with the corporate. I signed up for their IHG rewards program and it crashes and you cannot redeem the points. Calling them is worthless. The breakfast ducks. The parking is spread out and has no security. Finally and most annoying, there are stickers not allowing licensed people to carry their Firearms concealed in the hotel. I always carry as a matter of prudence and it has saved my bacon more than once. So while they have every right to have this policy, I have every right to go to another hotel. Over-priced, terrible amenities and against legal concealed carry? No thanks.

we stayed in this hotel 3 nights in mid Oct. Service/food fine; our room refrigerators ice maker wasnt working and food not cold in fridge; reported twice but they never came to check so could only get ice during breakfast hours from the soda machine before it was locked up until the next morning. There was 1/2 of solid ice in bottom of freezer leading us to believe a line was clogged but although hotel practically empty never offered us another room. Maybe because we had a Priceline discounted room!! The main reason for me taking the time to review is that on the 3rd morning as we were about to leave I discovered several small bites on my arms; within a few hours several more appeared on my legs as well. A medical professional in my home town confirmed that they were BEDBUG BITES so I called the hotel to report. I got a lot of response about all the training and checking the staff did daily so this should not be. The woman did tell me she would go check the room and call me back; she did but said there were already guests checked in and they said they were fine so she didn't even check!!!! Said their pest control company would be notified and she'd get back to me......I never hear from them (probably because the found I was correct!!). And apparently didn't care that refrigerator/freezer was broken as they immediately checked in another guest. This was an extremely disappointing stay as my brother has stayed at the Staybridge a couple of miles away from this location on a regular basis and highly recommended these hotels.

10750 N Gessner Rd Houston TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Within a short walk of Heron Lakes Golf Course, Staybridge Suites Houston Willowbrook is within 2 miles (3 km) of Sam Houston Race Park. This 3-star aparthotel has 114 rooms and welcomes guests with free breakfast, an outdoor pool, and free in-room WiFi. Also close to this Houston aparthotel are Willowbrook Mall and Aerodrome.


Dining

Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service.


Rooms

All 114 air-conditioned apartments feature kitchens and space to spread out with living rooms. Guests can expect free WiFi and wired Internet, along with satellite TV. Sofa beds, coffee makers, and free newspapers are other standard amenities.


Property features

At Staybridge Suites Houston Willowbrook, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. There's free parking if you drive. The front desk has multilingual staff that can help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 1 King Bed, Non Smoking, Kitchen

King 1 | Sleeps 4

Standard Suite, Kitchen

Full 1 | Queen 1 | Sleeps 4

Suite, 1 Queen Bed, Non Smoking, Kitchen

Queen 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking, Kitchen

Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 77 reviews