Staybridge Suites Houston Willowbrook3.0 out of 5.0
Recent guest reviews
The hotel is very comfortable and nicely kept. Breakfast is served daily and an evening meal is served on Mon-Wed. The meal service was a nice amenity, but the quality of the food was just ok at best. I was staying at the hotel for business purposes and was there for 5 nights. I was booked into a 1 bedroom suite that was very comfortable and the bed was incredibly comfortable. I was eager to stay at a Stay Bridge hotel and will stay at other Stay Bridge locations but I am not sure if I would return to this particular property again. My suite had a full kitchen with a refrigerator, microwave and cooktop. The kitchen was equipped with anything that you would need to prepare meals. The refrigerator made a LOUD humming sound everyday, that I was there. The humming would cease periodically but not for long. I called the front desk to complain 2 x times and twice a maintenance employee came to take a look at the fridge and both times said they would return to do take care of the situation. Neither of them returned. One of the employees looked puzzled as to why I was complaining about the fridge and asked me "well... is it working?" As if to say it's keeping your food chilled so what's the problem? The humming was very annoying and distracting. I have worked in the hospitality industry in the past for several major hotel brands and we always strived to take care of the guest. This hotel is decent but the customer service could stand some improvement.
Whenever I come to Euston, I always stay here. They have nightly free dinner and drink during the week that helps to make it feel a little more like home. The rooms are good and the customer service is great! It is located next to a golf course so it has always been quiet every night I stayed.
Stayed here for a week...staff is friendly...rooms are quite large with a queen size bed, fully equipped kitchen, iron and iron board. The only two minuses i could find were: 1. The climate control unit - too loud and it is placed 20 inches from the bed....2. Breakfast is not so diverse as i could find at other mid-range hotels. Overall - good experience - good for business travel also - they have a shuttle which is free for a limited distance (i might be wrong - but i remember being up to 5 miles)
I have stayed at this hotel several times and am now officially sick of it. There are several problems, first it only has a single elevator despite being large and spreading, so you have to walk forever to get to a room. The large room was 500 bucks, which was too much I think. I've seen nicer rooms for about 350ish. The pool is cold and outside. Unusable. No towels available. Dirty. The workout room has no audio on the TV, no towels. Ducks. The room was okay but nothing amazing and not a good value. The service was good overall except with the corporate. I signed up for their IHG rewards program and it crashes and you cannot redeem the points. Calling them is worthless. The breakfast ducks. The parking is spread out and has no security. Finally and most annoying, there are stickers not allowing licensed people to carry their Firearms concealed in the hotel. I always carry as a matter of prudence and it has saved my bacon more than once. So while they have every right to have this policy, I have every right to go to another hotel. Over-priced, terrible amenities and against legal concealed carry? No thanks.
we stayed in this hotel 3 nights in mid Oct. Service/food fine; our room refrigerators ice maker wasnt working and food not cold in fridge; reported twice but they never came to check so could only get ice during breakfast hours from the soda machine before it was locked up until the next morning. There was 1/2 of solid ice in bottom of freezer leading us to believe a line was clogged but although hotel practically empty never offered us another room. Maybe because we had a Priceline discounted room!! The main reason for me taking the time to review is that on the 3rd morning as we were about to leave I discovered several small bites on my arms; within a few hours several more appeared on my legs as well. A medical professional in my home town confirmed that they were BEDBUG BITES so I called the hotel to report. I got a lot of response about all the training and checking the staff did daily so this should not be. The woman did tell me she would go check the room and call me back; she did but said there were already guests checked in and they said they were fine so she didn't even check!!!! Said their pest control company would be notified and she'd get back to me......I never hear from them (probably because the found I was correct!!). And apparently didn't care that refrigerator/freezer was broken as they immediately checked in another guest. This was an extremely disappointing stay as my brother has stayed at the Staybridge a couple of miles away from this location on a regular basis and highly recommended these hotels.
On a road trip across Texas i stayed one night here. I arrived late and left early and was looking for a clean comfortable room to rest my head which I found here. The only glitch was the initial inability to check in as the computer was down. I was surprised that this couldn't be done manually. I had to wait so I checked out the hotel next door but it didn't look as nice as the staybridge so I returned and the manager had arrived and checked me in manually. The suite was lovely. There were free laundry machines so I took the opportunity to do some laundry. Breakfast was typical for these type of hotels, more quantity than quality.
Very well kept property.From the time we arrived ,they treated us like family. The clerk named Gary was so very helpful with local places to eat and entertainment.The entire staff,from the housekeepers to the maintenance guys to the breakfast attendant was so nice. I will be returning soon...
Extremely comfortable place to stay. It was very clean and comfortable, with great beds, high quality linens and thick towels. The staff was very friendly and willing to please. The grounds are really nice and the breakfast was great. Since it is an extended stay, it was really nice having a full size fridge, with a kitchen completely stocked with anything you might need. They really take care of you here. Absolutely no complaints, I would definitely stay here again.
Friendly greeting the when we walked in. Warm and nice room make a good sleep. A little kitchen in the suite that has almost everything you need for cooking, also a mid size fridge. Would recommend for stay when visit Houston.
The hotel is very nice. Rooms are good, service is nice. Breakfast was poor but enough. Good for golf fans. Rooms are quite but noisy. You can here all movements from the upper floor. Far from any malls and shopping centres
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 72 reviews