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Recent guest reviews

I booked a stay for my parents and they told me that when they went to shower in the morning. They had no hot water….what hotel runs out of hot water?? Simply unacceptable. They were checking out that morning and the staff never did anything besides say they will look into it.

Love this property, it was very clean with a. great location and very quiet. The bed was extremely comfortable like sleeping on a cloud. The staff was super friendly and accommodating. They suggested a restaurant that was The view was also beautiful. I would definitely recommend this property.

Next casino

It’s always nice and clean

Good location, pleasant staff, very large bathroom. The only negative would be that the mattress was too hard.

Got charged for 2 nights when the room wasn’t live able and left after the first night. I don’t need compensation for the first night but ridiculous that they mentioned the “24 hour cancellation policy applied” because they found nothing wrong with the room. They didn’t try showering in the ice cold water.

The hotel check in was fast, friendly staff and relatively clean. The only things I thought were strange is this hotel is not connected to the actual casino, you have a little ways to walk to get to it, although

the rooms were clean and the bed was comfortable. A little small but nice overall. convenient to the casino, we walked over and had a nice dinner.

Nothing. Out of the way. Staff not helpful. Not worth the money

great staff, free shuttle all you need near by I will love tostay here again

I will never be going back. terrible staff and crappy casino.

Futurity Dr. Sunland Park NM

Hotel highlights

  • Walking distance to Sunland Park Racetrack and Casino
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Sunland Park Racetrack and Casino is within a 5-minute walk of The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection while other popular sites like Western Playland Amusement Park are within a 15-minute stroll. This 3.5-star hotel has 78 rooms and welcomes guests with a restaurant, a casino, and a 24-hour gym.


Dining

This hotel serves as home to a bar, along with a buffet restaurant that specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 78 air-conditioned rooms provide coffee makers, safes, and ironing boards. Guests can enjoy free WiFi and flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

Guests staying at The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection enjoy access to a casino, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a refrigerator in a common area, and express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

Everyone (32) Couples (4) Family (1)
1
Partner Couples

I booked a stay for my parents and they told me that when they went to shower in the morning. They had no hot water….what hotel runs out of hot water?? Simply unacceptable. They were checking out that morning and the staff never did anything besides say they will look into it.

By on Jan 14, 2022

Review comment responded on Jan 15, 2022

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for staying with us.

5
Partner Couples

Love this property, it was very clean with a. great location and very quiet. The bed was extremely comfortable like sleeping on a cloud. The staff was super friendly and accommodating. They suggested a restaurant that was The view was also beautiful. I would definitely recommend this property.

By on Nov 22, 2021

Review comment responded on Nov 23, 2021

Thank you for taking the time to complete our survey. We appreciate your feedback. We are glad to hear that you enjoyed your stay. We hope to see you again soon

5
Everyone

Next casino

By on Oct 31, 2021

Review comment responded on Nov 1, 2021

Thanks for being our guest! We appreciate you staying with us and hope to see you again soon!

5
Everyone

It’s always nice and clean

By on Aug 15, 2021

Review comment responded on Aug 15, 2021

Thank you for taking the time to complete our survey! We are glad to hear that you enjoyed your stay. We hope to see you again soon!

4
Everyone

By on Jul 26, 2021

5
Everyone

By on Jun 22, 2021

Review comment responded on Jul 2, 2021

Thanks for being our guest! We appreciate you staying with us and hope to see you again soon!

5
Everyone

By on Mar 25, 2021

Review comment responded on Apr 4, 2021

Thank you for choosing to stay with us. We appreciate your feedback!

5
Partner Couples Business Business

Good location, pleasant staff, very large bathroom. The only negative would be that the mattress was too hard.

By on Mar 18, 2021

Review comment responded on Mar 18, 2021

Thank you for being our guest.We are happy to hear that you enjoyed your stay . We hope to see you again soon !

5
Everyone

By on Dec 30, 2020

Review comment responded on Dec 31, 2020

Thank you so much for a great rating ! We hope to see you again soon !

1
Everyone

Got charged for 2 nights when the room wasn’t live able and left after the first night. I don’t need compensation for the first night but ridiculous that they mentioned the “24 hour cancellation policy applied” because they found nothing wrong with the room. They didn’t try showering in the ice cold water.

By on Aug 16, 2020

Review comment responded on Aug 16, 2020

Thank you for taking the time to share your feedback with us. We would appreciate the opportunity to address your concerns.You may contact the front desk directly and we will gladly listen to any additional feedback you would like to share with us.

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

1202 Futurity Dr., Sunland Park, NM 88063
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