8/10 Good
Gary
Traveled with partner
Jul 6, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We love the location. It was walking distance to shopping, grocery store and a variety of restaurants. The Woodlands area offers a free shuttle to more shopping and restaurants.
We experienced not so flexible customer service from the front desk. One the second day, we discovered a family with at least 3 children and a barking dog was standing next to us. We called the front desk to make them aware of the noise. He was told we could not move to another room. They would come up and speak with our next door neighbors. Several hours passed and the dog was still barking. We made a video from our room with sounds of the dog barking. We went down to the front desk and played the video for the front desk person. After listening, she checked her system and changed our room.
In addition, the bar was short of staff. Happy hour is from 5:00-7:00 pm. During happy hour, we waited in line for an hour for our drinks. The snacks were gone @ 5:30. While waiting in line for our drinks, the bartender had to stop and refill the snacks. One person attending the bar is unacceptable!
Gary
Stayed 2 nights in Jul 2025