Holiday Inn Express & Suites Houston South near Pearland

My family and I have stayed at quite a few Holiday Express hotels. They usually follow a certain standard. Such as good functioning Wi-Fi and a swimming pool. These two points were sorely lacking at our stay at Holiday Inn Express and Suites Pearland. During our four night stay we were told repeatedly that the pool needed to be cleaned and was not open, yet they never cleaned it. We were placed in room 300 which apparently is a room out of reach of their Wi-Fi. With two teenagers it was very important that we had the free Wi-Fi as advertised. This was one of the main reasons that I chose this location. When I reported the lack of Wi-Fi the young man at the front desk stated there's Wi-Fi in the lobby. I told him that we were supposed to have Wi-Fi in the room and it is not working, but he made no apology for its absence or any remedy, other than to come to the lobby. I feel like I should be reimbursed for my overage on my cellular data plan!

Would have turned around and gone elsewhere if not late for a meeting. On January 10th the lobby was a mess. Debris, dust ventilators, construction materials & workers covered the lobby. You literally have to step over construction debris and dust exhaust venting at front door. Breakfast room was chaotic and cleaned out of most supplies, even the hot water dispensers were empty. The exercise room was not usable, equipment was pushed to far wall and room was filled with construction items. Loud jack hammering/sawing noise. I tried to take the stairs to avoid lobby but stairs were filled with workers on their phones, laying carpet, and debris. On the plus side work finished by 6pm and contractors were diligent about cleaning up before leaving common areas for the night. Our room was very clean and the staff & wifi were excellent. Should be beautiful when done, until then it is a construction zone.

Nice new clean hotel. Great access to south side of Houston as it is located at intersection of Beltway 8 and Hwy 288. Plenty of places to eat within 5 minutes in Pearland; also across Hwy 288 from giant Bass Pro Shop. Floors creak and since newer construction, indicates someone cut corners during construction. As with all Holiday Inn Expresses, continental breakfast is consistent with brand. Here are two reasons NOT to stay here if these are important to you: 1. SLOW WI-FI INTERNET. Slower than 95% of other Holiday Inn Expresses. 2. Show heads are mounted at a height of approx 7.5 feet above bottom of tub. I stood under shower head and it came to my finger tips. Any 5'9" and smaller will not be able to adjust the shower head, much less elderly or younger than adults.

Stayed at this hotel for 9 nights. Upon check-in the first evening in 1/27, Maddie was not helpful whatsoever nor was she pleasant. Didn't greet me as a platinum member and was not accommodating. I requested a room far from interstate, she informed me they were booked. Inquired if someone would be checking out of one of those rooms in the next day or two, she told me she didn't know and had no way of checking. When I mentioned I may need to look at other local hotels before checking in, she immediately asked if I wanted to cancel my reservation. When I confirmed what she said about having no way of checking, she suddenly had a way of checking after the other other lady working with her came up. I also inquired about my welcome points since didn't ask if I wanted those or a welcome bag. They other lady stated they usually just give the points since that's what most people want. Upon her saying that, she noticed Maddie didn't write my info down to get the points. Had I not asked, I would not have received my points. At first I thought Maddie just lacked customer service skills, but when men checked-in or came to the desk for anything, she was extremely pleasant. Guess she's more focused on flirting with her guests than helping other guests. I also noticed any time I passed the front desk to leave or return throughout my stay, Maddie never said a word. (So not the norm when staying at other IHG hotels. I'm a weekly business traveler.) Then when I noticed I was catching a cold the night of 2/1, I called the front desk to see if they had cough drops. (I wanted to know prior to putting my jacket on and stuff to get some offsite.) The lady who answered said no. As I was headed out to purchase some, I decided to check their little convenience area anyway. What do you know, they had some. I waited to check out, but no one came. There were also people waiting to check-in. They looked frustrated so I inquired if someone was helping them. They said no. So I said "excuse me". Heard a voice saying I'll be with you in a moment. When the lady came to the front desk, (couldn't see her name badge, but she had ombré hair and you could tell she was at the back eating because she was still chewing when she came), she quickly says "sorry I told you we didn't have any, I forgot those were there." The next night, I thought to inquire how much was charged to my room that previous night since the lady didn't know what they carried. (I guess it was too much for her to look through the little cut-out from the front desk to check stock and price when she was assisting me.) What do you know, she over charged me. The guy working that night took care of it. About 5:30am the morning of 2/4, I woke up feeling really bad. It was obvious that I was sick because my voice was pretty much gone. Before I could get the words out asking if there was anyway he could bring some cough drops to my door and charge my room, Brent rudely cut me off and said no you'd have to come to the front desk to get anything you need. I understand if they can't leave the desk, but my frustration grew from him rudely cutting me off when I was struggling just to get the words out clearly. Don't get me wrong, the entire staff is not poor at providing good customer service, But those 3 I encountered during my stay were. The lady working 1/30 around 12pm was extremely nice anytime I passed her at the front desk and when my tv stopped working, she took care of it quickly. Also the lady working check-in with Maddie around 6pm 1/27 was very accommodating and helpful.

Room, breakfast, bed, AC and shower were all normal for the HI chain. The Internet was beyond slow. It literally took 12 minutes to load this page on my computer. I timed it. According to the front desk, when the hotel is full, there isn't enough bandwidth for "everyone" to be on the Internet. I would have paid to upgrade to a different wifi, but it was not available. I couldn't get a solid connection to my work server either. This hotel isn't inexpensive. If an amenity is provided, it should be functional. If the breakfast was one muffin shared between 3 people, would the compleimentary breakfast really be worth it?

The building is new and beautiful. The upper Management is not so. My parents and i stay over the weekend and my mom got bite by something on her face and arms. i told the front desk what happen and she told my information so that the front office manager could call me on Monday since not managers was there at the time. I call Monday and the manager wasn't in i was told, i call Tuesday and the manager was to busy to take my call asked to speak to the General Manager and he also was busy and unable to take my call. I had to make a doctor appoint for my mom and they are to busy to take a call. If this is how management handle incident that occur on their property i won't want to stay there. If they don't know who to deal with incidents then they are in the wrong line of business or need to go and take some additional class on how to deal with this time of incident. Have not or I don't think they will return my call. Watch out for the unprofessional Manager at this Holiday Inn Express.

Hotel is normal Hoilday Inn Express. Clean, quiet and average at best interiors, bed was worn out and sunk to the middle . Was upgraded to a suite, which comes without a desk instead gives you a 2 person kitchen table. Staff was nice without being overbearing, you get exactly what you expect from IHG. Only real complaint is the location, right at the corner of the beltway and 288, its impossible to get out in the morning and go west, or north. Going to dinner you have to go through 3 lights to get turned around. I doubt I would ever stay again as its just an inconvenient location.

Stayed here one night. This hotel is fairly new. Check in went smooth even though there were 12 of us checking in at one time. Room was very clean. Beds are really soft and comfy. We didn't eat breakfast just because we had a late meeting and slept in but they have the typical Holiday Inn breakfast. Bass Pro Shop and restaurants across the freeway. Takes 2 minutes to get there. Very nice place and I would recommend.

This hotel has totally done what they teach you in hotel management and service industry school not to do, that is fight the customer. I paid for the hotel stay with my points. I checked in at front desk with no problems gave them my credit/debit card for a 25.00 hold no issues here...stayed the night and checked out early Saturday morning...no issues...then I check my account Monday morning and I see a charge for 127.00 on my account. I called the location and got the run around and was asked to leave my number and promised a solution yet no one called me back to offer apology or help. As a matter of fact both of the people I spoke with seem to take offense that I was questioning and accusing them theft. I explained that the points I used were reversed back into my account and cash was taken from my credit card account. I contacted the IHG Corporate Relation team and them sent a request for the manager to contact me with explanation and solution. I never got a call from anyone at this location. I contacted the IHG Corporate office on 8/17/2015 to find out the progress of my complaint and they said no one had responded to them nor me. What a horrible example of hospitality. I will never ever stay at this location...in my eyes they are thieves and LOVE to fight the customer with no response and a load of passing the bucket. Horrible Horrible Horrible.