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Element Houston Vintage Park

3.0 out of 5.0

Recent guest reviews

For the rate, not a bad place to stay, especially if you are needing something this side of town. I was upgraded due to status to a suite, which was OK, but just very, very plain. No real workspace which was annoying, and what I thought was somewhat of a cramped restroom. Bed was nice and comfortable, but aircon a touch on the noisy side, for me. Rather limited breakfast options, and the staff just didnt seem to be the most helpful at any time. Fairly decent gym, and appears to be bikes available for rent. Believe this place is trying to set itself up as ecofriendly, which is a nice concept but may not sure how close execution comes to meeting what it promotes.

Stayed here two years ago when we were going to a wedding. At that time the room was spacious and had a lot of amenities. This time the room is quite small and somewhat confining. Hotel gives an appearance of a New York City or Japanese hotel. Cubist, minimalist, chrome, and high efficiency. Most clients are techno-nerds and some extended stay people. More families on weekend. Breakfast was adequate but not special-- breakfast sandwiches, pastries, little fruit, some days pancakes and Texas shaped waffles. Nothing sugar free. The pool is small but attractive as is outside sitting area. Nice fitness area and bike rentals. I was very annoyed, however, that they would not give me a receipt when I checked out. They said I could look it up on Expedia. I wanted to reconcile everything with Expedia. The small room, price, and lack of receipt will make look elsewhere next time we are in Houston.

The employees are under-trained on the systems and processes, which leads to duplicate Charges to customers. The was no manager on duty either at night or during the morning. Assistant manager does not care about their guest or resolving issues. I will stop short of calling her rude, but she does not respond to guest, even when SPG corporate in involved.

The hotel is very nice. It has a breakfast, and appetizers at night. The staff was very friendly and helpful. Near a large shopping center with many restaurants within walking distance. Very close to HPE campus. Rooms are updated and very decent. Not fancy but comfortable. Definitely will stay here again. Enjoy your stay.

My rate was $299 for the night. I have stayed in some fantastic Starwood Hotels, (Sheraton Riverwalk in San Antonio; Westin Los Angeles; The W in Minneapolis) for that and less! So for $299 I had high expectations. The Element is designed to promote the our environment. That I fully endorse. But based on the bed, size of the room, I should have paid $150 at most. The two TV's were very small. The room was broken up in a way that it seemed very small and not as spacious as The Element in Fargo, ND. Now that was a great hotel! Plus there is not the ability to get food room service because Element's do not provide that. Another reason why I could have stayed at Marriott, Doubletree or a Westin and had many food options. If you are going to be in The Woodlands, find another hotel if The Element is offering a $299 rate.

The hotel was nice and very clean. They handled the full hotel at breakfast time very well. The rooms seemed smaller than the pictures on the website. Once the sofa bed was set up there was a small margin to walk in between the bed and the sofa. (See photo). It made it difficult to walk after the bed was set up. The glass door in the shower would not close all the way so whenever someone showered there was a lot of water that would puddle on the floor.

This is a great hotel with modern touches and friendly helpful staff. They have a shuttle that will take you within a 5 mile radius. The Rooms have a kitchen including fridge, stove top, dishwasher and plates/utensils making a longer stay very comfortable.

I had high hopes for a somewhat funky boutique hotel and the lobby was nice. But the rooms were really just standard fare. Nothing wrong, so no complaints, but nothing special at all. Clean but it felt kind of cheap.

Was business travel there and only 20 mins drive from IAH to element. Friendly staff and nice breakfast! However, my TV and wifi unable to connect while night. Also, the sound proof is not good. Easy to hear people in and out the room...

I was just given a head's up to try this as my last resort. I've been dealing with this hotel and my credit card company since September, trying to get my card refunded. We checked in on August 19th. A Houston family member had prepaid for the room. At check in, we were asked for a credit card that was to be used for incidentals. I was leery of giving my card in this unique situation, but I guessed that the hotel was protecting itself. And even though they had a card of file from the person who had already paid for the room, I should be responsible for any incidentals charged to our room during our short stay. In September, I came to realize that my card had been charged the entire $120. I immediately called the family member to make sure there had not been a misunderstanding. She called the hotel and said that everything was taken care of. I waited a couple of weeks and still had no refund on my card. I called the credit card company. They showed a pending credit to my card, dated approximately 9/30. I was told to call the hotel to find out why it was pending and if there was any information I needed to provide to complete the transaction. This is where it gets fun. I called the hotel nearly a dozen times over the course of 3 weeks. If I was able to get a "supervisor" on the line, I was told that they would look into it and call me back. Never got a call back. I spoke to a desk clerk who told me that she was the one who did the credit transaction, but she didn't know why it was pending. I never spoke to a supervisor, except to be told that they would have to call me back. Every other time I called, I was sent to voicemail. After exhausting myself trying to deal with this hotel and after looking on the BBB website and seeing an unresolved billing issue from July, I contacted the credit card company to begin a dispute. I'm nearing the end of my 45 day dispute period and I have yet to receive my refund. I will contact the BBB myself about this billing issue and I'm not going to go quietly into the night with this. It's $120. So what. If you had not charged both of us for this room, I would have ignored the billing error. But your hotel charged the person who booked the room and charged the person who slept in the room. Your hotel is also unwilling to correct its billing mistake. I would caution staying here, in general. But if you have any special circumstances, such as this one, I would recommend staying elsewhere or factor in that you might be paying $240 for a $120 room.

14555 Vintage Preserve Pkwy Houston TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Northwest Houston within a 15-minute walk of Vintage Park, Element Houston Vintage Park is within a few miles (5 km) of Houston Methodist Willowbrook Hospital. This 123-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. It's also close to Aerodrome and Champions Golf Club.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 123 recently renovated rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 32-inch LCD TVs with digital channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also standard.


Property features

Guests of Element Houston Vintage Park have access to an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Executive Suite

King 1 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 4

Studio, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Studio, 2 Queen Beds

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 322 reviews