The customer service was good. The property really needs upkeep painting and updating.
Pictures make it look better than I expected very unhappy with our stay wouldn’t go back
Seriously avoid ! Very dirty , all towels and bedding had stains, and smelled awful. Their pool is out of service, we have 2 children that looked forward to the pool and we realized it was closed and it was too late to just cut our losses. For some reason they asked for a $50 deposit when I had already paid for the room, I know VRBO does this but have never had a hotel require this.
I was very happy with the service personnel really friendly definitely recomendable
Spend a night at this hotel. The room was clean and quiet.
The staff was awesome.. but the shower didn't work as should it..
I did not like the property, requires painting and renovations
For Raddison owned property..... this hotel is need need of upgrades.... additionally..... the room lights by the door does not work... and housekeeping did not leave adequate tissue and toilet paper..... I had to go the front desk to ask for a new roll ......
I always use this hotel because they have the best price and location. People at the hotel are always smiling and helpful.
The staff at this hotel are wonderful. They gave us early check in, assisted with computer issues, recommended places to eat in the area. I would stay here again because the people who man the front desk go above and beyond their duties.
I liked the hotel lobby, the bed, tv, location. I did not like that the receptionist did not give me a receipt, there was almost no toilet paper in the bathroom. The room was not well lighted. Some power outlets in the room did not function.
Overall review was dissapointing. The staff members were not friendly. The rooms were not so clean, plus they had mood stains and other brown stains on the wall. The front desk lady was supposed to speak to her mgr regarding our room so we can get a discount off the final bill. Not! I will never come back here nor recommend this place.
Comfy bed close to the airport after last minute flight change. Nothing more. The first room they gave me smelled like some just put out their cigarette stale and stank from smoke and I had to switch, but unfortunately there were hints of stale smoke on the second room too. Too tired to complain again and doubtful if all the rooms were not the same. Just different levels of stale smoke smell...
Normal properly clean and hotel had a good stay and slept well in a king sized bed
Property was nice enough and clean. The staff was accommodating as I needed an immediate room due to a very long layover but it was already the day of so they were able to adjust.
Country Inn & Suites by Radisson, Houston IAH Airport - JFK Boulevard places you within a 10-minute drive of popular sights such as Houston Grand Prix and Golf Club of Houston. This 3-star hotel welcomes guests with 57 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
The 57 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free newspapers, free local calls, and ironing boards are also available.
At Country Inn & Suites by Radisson, Houston IAH Airport - JFK Boulevard, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
The customer service was good. The property really needs upkeep painting and updating.
We appreciate you providing your insights.
Thank you for taking the time to provide this feedback, we will use this score to help us improve for our future guests. Happy Travels & we hope to see you again!
Pictures make it look better than I expected very unhappy with our stay wouldn’t go back
Hi S. Clarkson, We're so sorry that we did not meet expectations on your recent stay. We will share your review with our ownership and management team to ensure improvements are made to host our future guests. If there's anything further we can do to resolve, please let us know!
Seriously avoid ! Very dirty , all towels and bedding had stains, and smelled awful. Their pool is out of service, we have 2 children that looked forward to the pool and we realized it was closed and it was too late to just cut our losses. For some reason they asked for a $50 deposit when I had already paid for the room, I know VRBO does this but have never had a hotel require this.
Char, We appreciate you taking the time to provide this feedback. Reviewing this and sharing it with our team will allow us to make the improvements for our future travels. We're so sorry your stay was less than expected, and if there's anything further we can do to help resolve this, please let us know. Thank you!
I was very happy with the service personnel really friendly definitely recomendable
Thank you so much for your kind words. We hope we can host the next time you're in Houston!
Thank you for your kind review!
Spend a night at this hotel. The room was clean and quiet.
Thank you for your feedback!
The staff was awesome.. but the shower didn't work as should it..
Thank you for your kind words about our team. I'm so sorry the shower wasn't working properly. I will be in touch with our maintenance team to ensure this is fixed. I hope this was resolved for you while on property, but if there's anything further we can do to rectify the experience, please let us know. Thank you!
I did not like the property, requires painting and renovations
Thank for your feedback, Carlos. We are undergoing renovations, so I hope you'll give us another try during your next trip to IAH.
Thank you for your kind words about our team! We appreciate all your insights and we will work to improve those items on-site. Thank you!