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Best Western Plus Sam Houston Inn & Suites

2.5 out of 5.0

Recent guest reviews

I usually stay at this hotel but this time there was mildew all in the bathroom. Not sure if I will stay again. Breakfast was good and staff very helpful. In good area. Room was roomy and beds were comfortable.

you can tell this is a family owned business in that you feel at home all needs are taken care of and the staff makes itt feel like home away from home. I will definitely be returning for both business and leisure, and will be recommendation thiae hotel to my colleagues and family.

I was leery of staying here in the first place due to the Best Western name, I had thought of changing hotels at the last minute, and I truly wish I would have. It started (after having already traveled for 12 hours) by checking in with a lady who, while nice, seemed very scatter-brained and almost as if she were on drugs. She didn't even realize we had reserved two rooms until we brought it to her attention. We stayed on the second floor, right next to the elevator, and all night all I heard was people stomping above me and the elevator noise. The next morning, I put the "please make up room" sign on my door handle, only to come back to the room looking exactly the same. No fresh towels, nothing. The room had not been attended to at all. The hot water was another problem- there IS NO hot water. I finally figured out how to get it luke warm, but it was never hot. I also never got the fan on my heating unit to work. I truly was going to let all of these things slide as I'm typically and easy-going person, and I just wanted a comfortable bed to sleep in. But the final straw was our last morning there, when I woke up to the sound of dripping water. I threw on the lights only to find the ceiling above me leaking. There were huge bulges of water and water dripping out of the drywall seam. I called the front desk immediately. They couldn't get into the room above me, so they just said "it happens sometimes," and that it wouldn't collapse. I have never gotten ready and packed so fast in my life. After all of that, I definitely will not be returning. It's Hilton's for me from now on!!

I must say Wow!!! My home flooded about a year ago. home owners insurance covered all the repairs and put us up in a hotel immediately that night. So first off thanks AAA and AAA certified hotels seem to be great! We end up at THIS LOCATION down the street. Anyways the reason I went through downloading trip advisor and writing this review is because I had arrangements to stay in a hotel with a friend this weekend in Austin two days prior to heading out of town I realize I need to book my own room I’m no longer going to stay with a friend.  this is ACL weekend (Austin City Limits Featival) I spent over 2 1/2 hours looking for a decent price for WITH my AAA discount and it’s a nightmare dawns on me I had signed up for best western rewards I stayed there for over a month! I was having trouble getting into my account so more trouble! so I just call the location I prior stayed at and I explain the situation. The gentleman I spoke with was able to assist me with figuring out my rewards code, I was able to recover my password via email, AND TO TOP IT OFF he finds me an available room with TWO beds from Saturday until Sunday at 12 PM!! Immediately problem solved. I now have a room for the weekend of ACL.... and under $280 with taxes we don’t have to check out until 12 Monday so we can sleep in after a long weekend. I even have the option to cancel the room by 4 o’clock tomorrow if needed. PARAM provided excellent customer service and went above and beyond to accommodate me he even stayed late so I could drive up there quickly so I could book my room due to it being out of town I wanted some confirmation printed out and he did it for me. Thanks again for helping your boss and other guest deserve to know your hard work. -stephanie Thanks for helping my road trip begin stress-free

I booked in for 6 weeks of work following the Hurricane. After 2 weeks my key did not work and the front desk on a Sunday told me that I was due to check out. Of course I had my original email confirmation (which I showed the staff) of 6 weeks which got me nothing since they could now get double for the room. Best Western Corporate was absolutely no help so re-think staying at a best western they are independently operated and this one is run by lazy liars. Rooms are marginal and equipment in the hotel is breaking. Maids are do a good job but the front desk staff is arrogant and rude. Since I was notified on a Sunday I had to move I had to search until Monday Morning to find a room. Do yourself a favor do not stay here.

Very impressed for a Best Western. New, clean, convenient to business in the NW Beltway. Room amenities are great (refrig, MW, Keurig). Very quiet, especially for being right on the Beltway. Great steakhouse next door. Breakfast typical of this style hotel.

Very well kept hotel, excellent friendly staff. They were working on grounds during my stay Looks awesome . Had issue with Shower, was moved right away Very happy with quality. The breakfast offering was great. I had to congratulate staff

This hotel has a great staff. The guest room was clean room with several amenities (safe, small refrigerator, & coffee maker). The area where this hotel is located is great next to an upper scale restaurant but yet take out places all around. I keep coming back to this hotel mostly because of the people / staff and clean / fresh rooms.

We stayed 4 nights in this hotel while our daughter had surgery at a nearby Willowbrook area hospital. Our granddaughter stayed with us. The hotel was in a great location. Their complimentary breakfast was wonderful! A great array of various foods - all was very good. Our granddaughter really enjoyed the outdoor swimming pool. Hotel was quiet and had the best staff of any I have seen in years. Everyone was VERY friendly and professional. All went out of their way to make our stay a pleasant one! Would highly recommend!

I've stayed at this location about a dozen times in the past year or so. The staff is excellent; always helpful and truly caring as it comes to customer service. The property itself has been recently "refreshed" and is very clean and comfortable. All in all an excellent value. the property is also convenient to a number of moderately priced restaurants.

8049 N Sam Houston Pkwy W Houston TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Sam Houston Inn & Suites places you within a short walk of Heron Lakes Golf Course and within a mile (2 km) of Sam Houston Race Park. This 52-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center. It's also close to Willowbrook Mall and Aerodrome.


Dining

Start your day off right with a free continental breakfast.


Rooms

Best Western Plus Sam Houston Inn & Suites's 52 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include free local calls, hair dryers, and safes.


Property features

At Best Western Plus Sam Houston Inn & Suites, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a meeting room, a business center, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 105 reviews