Best Western Plus Sam Houston Inn & Suites2.5 out of 5.0
Recent guest reviews
If you are going for a long stay. The bed was great, the staff was great and it could not be any cleaner. Problem is that it could use an update to the bathroom as rust was developing down from the handle in the bath/shower. It had definitely seen a long time use. The room had several patches that were obvious in the sheet rock and paint. There was no elevator so if you can't take the stairs which is inside, then you have to reserve the 1st floor. There was also no upgrade available (as only one room was an upgrade and it was taken for the entire 9 day stay). The staff was outstanding and it was like staying with friends.
Pro: Very good hotel for long stay, feel like home in near beltway 8 houston. Near ihop restaurant. Laundry facility and warm staff.As foreigner very convenience since check in. Cons: Breakfast need non-pork/ham variety for moslem Good Job! Eko
We had a nice quiet stay at Best Western. The rooms were clean and the Jacuzzi was extremely nice. The food choices for the breakfast could have been a bit better, but overall it was a very nice stay.
This was a great experience! The hotel staff were great and accommodating. Location was very convenient. The breakfast was good and is better than most hotels. I will for sure stay here again. I will tell others about this great hotel.
We were in Houston for the difficult task of meeting with family to place our mother in Hospice. The warmth and professionalism of the staff gave us no worries or concerns about our chosen hotel. Any problem we had was addressed immediately and our comfort was their major concern. This hotel and these staff members were the only real positive and joyful experience for the whole trip for us. Jenna Front Desk and Vik in Maintenance helped my wife and I through this experience by meeting and exceeding our expectations. Thank you Best Western Plus for having such great people on your team.
My guest room was very clean and tidy. The hotel staff provided excellent customer service. The breakfast included eggs, sausage, waffles and a variety of other items. The price was good for accommodations and everyone there was super helpful & kind.
I usually stay at this hotel but this time there was mildew all in the bathroom. Not sure if I will stay again. Breakfast was good and staff very helpful. In good area. Room was roomy and beds were comfortable.
you can tell this is a family owned business in that you feel at home all needs are taken care of and the staff makes itt feel like home away from home. I will definitely be returning for both business and leisure, and will be recommendation thiae hotel to my colleagues and family.
I was leery of staying here in the first place due to the Best Western name, I had thought of changing hotels at the last minute, and I truly wish I would have. It started (after having already traveled for 12 hours) by checking in with a lady who, while nice, seemed very scatter-brained and almost as if she were on drugs. She didn't even realize we had reserved two rooms until we brought it to her attention. We stayed on the second floor, right next to the elevator, and all night all I heard was people stomping above me and the elevator noise. The next morning, I put the "please make up room" sign on my door handle, only to come back to the room looking exactly the same. No fresh towels, nothing. The room had not been attended to at all. The hot water was another problem- there IS NO hot water. I finally figured out how to get it luke warm, but it was never hot. I also never got the fan on my heating unit to work. I truly was going to let all of these things slide as I'm typically and easy-going person, and I just wanted a comfortable bed to sleep in. But the final straw was our last morning there, when I woke up to the sound of dripping water. I threw on the lights only to find the ceiling above me leaking. There were huge bulges of water and water dripping out of the drywall seam. I called the front desk immediately. They couldn't get into the room above me, so they just said "it happens sometimes," and that it wouldn't collapse. I have never gotten ready and packed so fast in my life. After all of that, I definitely will not be returning. It's Hilton's for me from now on!!
I must say Wow!!! My home flooded about a year ago. home owners insurance covered all the repairs and put us up in a hotel immediately that night. So first off thanks AAA and AAA certified hotels seem to be great! We end up at THIS LOCATION down the street. Anyways the reason I went through downloading trip advisor and writing this review is because I had arrangements to stay in a hotel with a friend this weekend in Austin two days prior to heading out of town I realize I need to book my own room I’m no longer going to stay with a friend. ￼ this is ACL weekend (Austin City Limits Featival) I spent over 2 1/2 hours looking for a decent price for WITH my AAA discount and it’s a nightmare dawns on me I had signed up for best western rewards I stayed there for over a month! I was having trouble getting into my account so more trouble! so I just call the location I prior stayed at and I explain the situation. The gentleman I spoke with was able to assist me with figuring out my rewards code, I was able to recover my password via email, AND TO TOP IT OFF he finds me an available room with TWO beds from Saturday until Sunday at 12 PM!! Immediately problem solved. I now have a room for the weekend of ACL.... and under $280 with taxes we don’t have to check out until 12 Monday so we can sleep in after a long weekend. I even have the option to cancel the room by 4 o’clock tomorrow if needed. PARAM provided excellent customer service and went above and beyond to accommodate me he even stayed late so I could drive up there quickly so I could book my room due to it being out of town I wanted some confirmation printed out and he did it for me. Thanks again for helping your boss and other guest deserve to know your hard work. -stephanie Thanks for helping my road trip begin stress-free
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Best Western Plus Sam Houston Inn & Suites places you within a short walk of Heron Lakes Golf Course and within a mile (2 km) of Sam Houston Race Park. This 52-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center. It's also close to Willowbrook Mall and Aerodrome.
Free continental breakfast is included with your stay.
Best Western Plus Sam Houston Inn & Suites's 52 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include free local calls, hair dryers, and safes.
At Best Western Plus Sam Houston Inn & Suites, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a meeting room, a business center, and laundry facilities.
Reviews from Trip Advisor
65.0% of guests recommend this hotelTotal of 111 reviews