Chairs in room not able to sit in asked for others. Safe not working. Hot tub down most days, pool freezing. TV not working.
Quiet and clean.
Great service and a wonderful staff!!!
Great service
It’s close to many places
We loved everything 💗
Great location, close to all. Short walk to everything and convenient to mass transit. Only drawback- you get free nightly entertainment from live music from bar down the street. Music carries up to room.
The parking garage is super hard to drive in at first, and sometimes when we got back late they wouldn’t have a spot available for us. The room itself was beautiful and the housekeeping staff was excellent.
We stayed here for 5 night and everyday we had our room and towels changed. The check in staff is not the friendliest and they seemed to be understaffed. The room was ok, nothing fancy came with a coffee maker and mini fridge. The facility itself is ok, about a 13 minute walk to the beach, not a 8 minute walk. There is a abc store near by and ihop right next door, bar downstairs and pizza joint downstairs. The city view was nice just very noisy at night. There was a really nice market near buy dukes where we purchased breakfast, lunch and dinner. Everything at dukes/spitfire restaurant was delicious/inexpensive. Overall we had a great time, we figured out what the hidden fees were. When you check out a towel make sure when you return it, they remove your check out slip. If they don’t take it out, at check out they will charge you $20 a towel if they do not remove your slip. Some of the workers asked us to put the towels in the towel bin and one night they did not remove our slip. So the next morning we told the front desk and they removed it. That saved us $40, they do provide beach towels and they gifted us a complimentary bag to help carry the beach towels. Hotel also provides ihop vouchers to some guests. We didn’t find out about this until later on as I had a relative staying there and they provided her with many vouchers for free breakfast. That was nice of the hotel, so make sure to ask about that since we did not receive any. Would stay here again,safe & great location
The staff was very nice and helpful. Parking was a bit tough. Overall it was a great experience and the OK hotel that is affordable.
Clean and near main shopping area.
The Lobby was nice
Nice friendly staff great views
Felt dirty. There were used towels hung above the shower when we arrived. The smoke detector was covered with another towel as well
It was close to the beach
close enough the beaches and the shops..still have a nice view of the ocean even though the hotel is further from the beach
Old hotel that was shabby. The staff was nice. Covid precautions in place.
Very nice location! Right on the heart of Waikiki. Five min walk to beach! Bus access right in front of hotel. Staff is amazing! Restar aunts and bars within 5 min walk . Only problem is no ice machines on upper floors and pool is very small but jacuzzi is amazing! We will definitely go back!
Located in Waikiki, Waikiki Malia by Outrigger is within a 5-minute walk of sights such as Waikiki Beach Walk and Royal Hawaiian Center. This 3-star hotel has 327 rooms and welcomes guests with a restaurant, an outdoor pool, and a gym.
This hotel is home to a family restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café.
The 327 rooms have an array of amenities, including balconies, refrigerators, and coffee makers. Guests can expect WiFi and flat-screen TVs with digital channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Guests of Waikiki Malia by Outrigger have access to an outdoor pool, a gym, and a spa tub. Self parking is available for USD 35.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include laundry facilities, an ATM, and a porter/bellhop.
Chairs in room not able to sit in asked for others. Safe not working. Hot tub down most days, pool freezing. TV not working.
Quiet and clean.
Aloha Raymond, Thank you for your 5 star review and your commendation about the cleanliness of the hotel is highly appreciated. Warm Wishes and we look forward to your next stay at Waikiki Malia by Outrigger. Mahalo Nui Loa! Kathryn Agdeppa
Great service and a wonderful staff!!!
Aloha James, We are happy to hear you had a positive experience at the Waikiki Malia Hotel! Your kind word will be definitely shared with our staff. Please visit us again soon. Sincerely, Amante Castro Guest Service Manager
Great service
Aloha, We appreciate your 5 star rating on your experience at Waikiki Malia by Outrigger. We are happy to see that you enjoyed your stay with us! We look forward to welcome you back in the near future. Mahalo Nui Loa!
It’s close to many places
Aloha Richard, Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service. We would be even more grateful if you could contact us to let us know what we could do to make your experience better. Sincerely, Amante Castro Guest Service Manager
We loved everything 💗
Aloha Jose, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Sincerely, Amante Castro
Great location, close to all. Short walk to everything and convenient to mass transit. Only drawback- you get free nightly entertainment from live music from bar down the street. Music carries up to room.
Aloha Fung Mei, Thank you for taking the time in sharing your kind words and for giving us that awesome 5 stars. This really mean the whole world to us. We hope you will visit us again soon. Mahalo, Amante Castro Guest Service Manager
The parking garage is super hard to drive in at first, and sometimes when we got back late they wouldn’t have a spot available for us. The room itself was beautiful and the housekeeping staff was excellent.
Aloha, Thank you for your 4 star rating on your experience at the Waikiki Malia by Outrigger. We strive to provide the best experience to our guests and we are happy you found our Housekeeping staff excellent! We are truly sorry for your experience with our parking and thank you for addressing your concerns as we will be sharing this with our team. We do hope to welcome you back in the near future! Mahalo Nui Loa!
We stayed here for 5 night and everyday we had our room and towels changed. The check in staff is not the friendliest and they seemed to be understaffed. The room was ok, nothing fancy came with a coffee maker and mini fridge. The facility itself is ok, about a 13 minute walk to the beach, not a 8 minute walk. There is a abc store near by and ihop right next door, bar downstairs and pizza joint downstairs. The city view was nice just very noisy at night. There was a really nice market near buy dukes where we purchased breakfast, lunch and dinner. Everything at dukes/spitfire restaurant was delicious/inexpensive. Overall we had a great time, we figured out what the hidden fees were. When you check out a towel make sure when you return it, they remove your check out slip. If they don’t take it out, at check out they will charge you $20 a towel if they do not remove your slip. Some of the workers asked us to put the towels in the towel bin and one night they did not remove our slip. So the next morning we told the front desk and they removed it. That saved us $40, they do provide beach towels and they gifted us a complimentary bag to help carry the beach towels. Hotel also provides ihop vouchers to some guests. We didn’t find out about this until later on as I had a relative staying there and they provided her with many vouchers for free breakfast. That was nice of the hotel, so make sure to ask about that since we did not receive any. Would stay here again,safe & great location
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Waikiki Malia, we strive to provide the best experience we can for our guests. We apologize that you felt our front desk staff was not friendly. We have shared your feedback with our team to ensure we are providing the level of service you deserve! Please feel free to reach out to us with any further comments, concerns or suggestions you have so that we can make your experience a better one. We would love to make things right if you could give us another chance.
The staff was very nice and helpful. Parking was a bit tough. Overall it was a great experience and the OK hotel that is affordable.
Aloha, Thank you for choosing the Waikiki Malia by Outrigger for your stay. We appreciate your business and hope you had a wonderful time in Waikiki. We take pride in servicing our guests and we were happy to read your positive comments about our staff! We are sorry about your experience with our parking. We have communicated the issue to the team and discussed better solution for improvement. This won't change the result of your experience but know that we heard your concern and are doing something about it. We thank you for allowing us to host you and hope to see you the next time you are in Honolulu. Mahalo Nui Loa, Garrick Otsuka Manager on Duty
Aloha Colleen, Thank you for staying at Waikiki Malia by Outrigger and providing your valuable feedback. We apologize for the service failures you experienced with our hotel amenities. We always put a lot of thought with our resort offerings. Rest assured that your concerns have been duly noted. We do hope you give us another chance to welcome you back with a much better experience in the future. Mahalo Nui Loa, Kathryn Agdeppa