The hotel employees were very nice, but the hotel itself is not worth the star rating or money spent. There is no housekeeping which for me wasn’t a big deal cause my stay was to facilitate a lay over, but i did not see a clear indication for this to be the star level it is to not have it clearly indicated. The room was dingy and hotel looks run down. It is not well taken care of
On the last night the fire alarm went off at 2 AM. We never heard any follow-up message on whether it was a malfunction or not. Then it went off again at 08:20 AM. At any rate, we didnt get a good night's sleep the last night
I made changes to the reservation that the hotel was not aware of and made the check in for our team members difficult.
Have been coming here for years and sadly this is the last time. My wife was at the pool side bar and the food tasted microwaved. Waited 15 minutes to order a beer but never got asked, even tried to wave a down a server but was ignored. The cushions around the pool were gross. The staff behind the main desk acted like they were still in high school and each time acted as I was interrupting the cool person meeting… never again and when someone asks me about this hotel… big NO!
I liked the location.
Horrible staff
Great location and room. Staff is very friendly too.
The place was very noisy, It had two elevators working in a building that held over 500 hotel rooms I’m guessing. On two separate occasions I waited over 20 minutes for an elevator. They appeared hard pressed to have people checked out by 10AM. They did work with me on a noon checkout however but the lady at the reception desk didn’t appear to be thrilled about that. My family and I were checked in for 10 days and even though we island hoped a bit, our room was not cleaned a single time within those ten day. Diamond resorts. Never again.
All good Waikiki hotel.
Great customer service. When we called for any assistance, we were helped beyond expectations. All staff were friendly and greeted us with a smile no matter at the front desk or in the hallways.
We enjoyed our four day stay in the Modern. The room was very nice, clean, and the beds were comfortable. The paid Parking was convenient. The pool looked nice, though we did not use it during this stay. The large wood louvers in the bathroom allowed sound to travel, so not very much privacy in the loo.
Front desk very friendly helpful and quick to bring things to the room. The guys at the travel desk was equally good. As for Food and Beverage well let’s just say it was horrible. The Food Runners were nice. So was the towel guy.
I loved the stay the staff, the area, the room if I ever visit again this will be my stay. Thank u so much to the whole staff !!
Very nice stay , my kids enjoyed it.
the hotel is worth the money
Located in Waikiki, The Modern Honolulu is within a 10-minute walk of popular sights such as Duke Kahanamoku Beach and Ala Moana Center. This 345-room, 4.5-star hotel has 2 outdoor pools along with a marina and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 7:30 AM to 11:00 AM.
46-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include microwaves, coffee makers, and laptop-compatible safes. Change of towels is available on request.
Guests of The Modern Honolulu have access to a marina, 2 outdoor pools, and a 24-hour gym. Self parking is available for USD 24.95 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a business center, a terrace, and an ATM.
The hotel employees were very nice, but the hotel itself is not worth the star rating or money spent. There is no housekeeping which for me wasn’t a big deal cause my stay was to facilitate a lay over, but i did not see a clear indication for this to be the star level it is to not have it clearly indicated. The room was dingy and hotel looks run down. It is not well taken care of
On the last night the fire alarm went off at 2 AM. We never heard any follow-up message on whether it was a malfunction or not. Then it went off again at 08:20 AM. At any rate, we didnt get a good night's sleep the last night
Aloha Rob,Thank you for staying with us at The Modern Honolulu. We appreciate you taking the time to provide your feedback on your accommodation and are very sorry that your stay was not what you expected. With Hilton acquiring us, we are looking forward to many great changes to come including renovations and possibly having this issue addressed. We hope you will consider giving us another chance to welcome you back to our property.
I made changes to the reservation that the hotel was not aware of and made the check in for our team members difficult.
Aloha Michelle,Thank you for taking the time to review the hotel. We sincerely apologize we did not meet your expectations during your stay with us. We do apologize we were having issues with your reservation at the time of check in, this is something we will review. We hope you will give us another opportunity in the future to welcome you back to our property. Mahalo!
Have been coming here for years and sadly this is the last time. My wife was at the pool side bar and the food tasted microwaved. Waited 15 minutes to order a beer but never got asked, even tried to wave a down a server but was ignored. The cushions around the pool were gross. The staff behind the main desk acted like they were still in high school and each time acted as I was interrupting the cool person meeting… never again and when someone asks me about this hotel… big NO!
Aloha Robert,Thank you for taking the time to review the hotel. We sincerely apologize we did not meet your expectations during your stay. Your feedback will be forwarded to the respective departments to address. We thank you for your patience and understanding. Mahalo!
I liked the location.
Aloha Ruth,We are delighted to hear you enjoyed your stay with us.We look forward to serving you again.Mahalo!
Horrible staff
Aloha Cynthia,Thank you for taking the time to provide feedback about your stay. We sincerely apologize we did not meet your expectations during your stay with us. Your feedback about the staff will be forwarded to the departments to address. We hope you will give us another opportunity in the future to welcome you back to our property. Mahalo!
Great location and room. Staff is very friendly too.
Aloha Yunzhu, Thank you for taking the time to provide feedback about your stay. We are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back to our property in the future. Mahalo!
Aloha Fareah, we are delighted to hear that you enjoyed the customer service. Thank you for the excellent rating and the kind remarks. We apologize for the lack of housekeeping and the conditions of the room. We are currently in negotiation and have good faith we will resolve the issue of housekeeping service soon. With Hilton Grand Vacation acquiring us, we look forward to many positive changes, including renovations and a refresh of our rooms. We hope you will give us another opportunity in the future after our renovations to welcome you back to our property. Once again, our sincere apologies, and we thank you for your patience. Mahalo,