i don't have good experience with the hotel
Hotel is old, not even close as pictures they showed, however, the front dest and valet is very nice. They only have valet parking though, prepare to pay 43$ per stay
Staff was excellent, but hotel room cleanliness was opposite. Room floor was damp and left our feet visually dirty after walking around an hour, there was a mask from a previous guest left behind the media console, bathroom had poor ventilation and always had water drops accumulating from the ceiling. But the absolute worst was when I saw a roach crawl out from behind the media console and run across the counter space (and near our masks!) After showing video of the roach, they moved us to the 10th floor where it was better the last two days of our stay. During these rough times, I value hotel cleanliness more than anything and chose Hotel LaCroix due to Orbitz high ratings. Unfortunately my experience on that front was disappointing. The front desk staff was always nice and friendly to us, which I did appreciate.
Staff was extremely friendly and location was perfect if you want to be slightly off the path of the busy/touristy parts of Waikiki!
We were really disappointed for a 3.5-4 stars hotel! The room, pool, gym were smaller than we were expected! Parking was awful and we had to pay $35/day to not get a spot or they asked us to park by ambassador hotel, which is at the end of the street! They used the CDC guidelines in order to reduce their service! CDC guideline says:” house keeping must be requested from the guests and not be done everyday”, but their rules says:”house keeping can be requested every 7days”!!! We stayed their for 8 days and we couldn’t get one time house keeping until the last day, based on their rules!!!! You can imagine a hotel in a beach city, how looks like a room after third or fourth days!! We asked them for cleaning after the third day and they rejected, after a negotiation with receptionist, we could get our house keeping on fourth days instead of last day, but anyway we had only one time house keeping during 8 days stay! We had three vacation during last year, which was harder, but the hotel services were much better than this hotel! The amenities of room were in lowest level as the same as maybe one or two stars hotel! They didn’t have even at least an iron in the room. Today, if you go to a 3 stars hotel, they have everything even coffee makers etc, but this “4stars hotel” doesn’t have the basic amenities! Room was very old, drawers were partially broken, bathroom very dirty and old and you could find died bugs everywhere (I have the pictures of everything and can send them to you)
We booked the hotel based off of not having resort fees. Not only was that a fal
Second time staying, for the price it’s a 10 out of 10 compared to other places
Hotel was very easy to get in and out of and was very helpful and accommodating during our stay.
La croix location is nice it’s just at the beginning of the strip. It has also been slightly remodeled and still work in progress. I love the pool here only bad thing is a lot of chlorine. Your eyes burn all day after being in the pool. FYI if you book thru orbitz it doesn’t include the hidden taxes and parking! Parking here is $35 if booked thru a 3rd party like orbits if you book direct parking is $20 plus tax which is $20.94. You will also be charged tourist tax on top of your rate as well. So overall your not paying just the rate. Also keep in mind all hotels charge different security deposits. Some charge per day you stay and some it’s flare rate per stay. For this place it’s $200 a stay not per night. Also not all rooms come with microwave or room phones. So at this hotel we text a number with requests and they do their best to accommodate. With all the fees they charge they should have microwaves in each room! One thing I like for sure here is the elevators work fast. Other hotels I’ve been too their elevators are outdated or take a while to get from destination to destination. Staff here is pretty good too, not one disappoint me during our stay. Rooms are good size. Overall I’ll be coming back here in the future
Hotel was fairly clean. I love the infinity pool. There was no microwave in our room so that was a let down. Due to covid, we didn’t have any cleaning service because we stayed less than 3 days 🙁 Other than that the view was great, and the location is convenient to stores and restaurants. The staff is friendly.
We had a good stay in this hotel. Breakfast, staff and service are very good, location is ok (two blocks from beach and fancy stores/restaurants) and room was ok too. Hotel looks a bit old.
Cute. Quaint. Great location. Under renovation. Pool is cute/small nice... Hot tub was dirty and low on water. 3rd floor close to road.. room felt like we were in a basement. Cool happy hour. The renovation will be nice when done I'm sure... I like the retro feel. Hotel is old so slow elevators. Its a cute small hotel. With tons of potential To be even better. ABC and bus right there.pretty good for price.
This is an older hotel that has had the rooms partially remodeled. But it still is an old hotel. I had problems with my electricity and it turned out it was a breaker. The last day I was there two of the three elevators were under repair. An okay location and the hotel is okay if you can get it at a good rate.
Cute small hotel, very clean and well appointed. Spacious rooms, great location in the heart of Waikiki. Great value
Great staff, friendly and accommodating! Hotel clean, and well maintained. Would definitely recommend!
Located in Waikiki, Hotel LaCroix is within a 10-minute walk of popular sights such as Royal Hawaiian Center and Waikiki Beach. This 192-room, 3.5-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at Room Service, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee each morning from 5:00 AM to 10:00 AM.
All 192 rooms feature refrigerators, free newspapers, and free local calls. 55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Safes and desks are other standard amenities.
Hotel LaCroix features an outdoor pool, a children's pool, and a gym. Valet parking is offered for USD 39.95 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.
i don't have good experience with the hotel
Hotel is old, not even close as pictures they showed, however, the front dest and valet is very nice. They only have valet parking though, prepare to pay 43$ per stay
Aloha! Thank you for your honest feedback and we are truly sorry for the experience. I kindly ask that you reach out to me at the hotel as I would love to chat with you.
Staff was excellent, but hotel room cleanliness was opposite. Room floor was damp and left our feet visually dirty after walking around an hour, there was a mask from a previous guest left behind the media console, bathroom had poor ventilation and always had water drops accumulating from the ceiling. But the absolute worst was when I saw a roach crawl out from behind the media console and run across the counter space (and near our masks!) After showing video of the roach, they moved us to the 10th floor where it was better the last two days of our stay. During these rough times, I value hotel cleanliness more than anything and chose Hotel LaCroix due to Orbitz high ratings. Unfortunately my experience on that front was disappointing. The front desk staff was always nice and friendly to us, which I did appreciate.
Aloha! Thank you for honest feedback. I truly am sorry for your experience and will share them with our Housekeeping team. If you could kindly reach out to me directly at the hotel I would love to chat about it. Mahalo!
Staff was extremely friendly and location was perfect if you want to be slightly off the path of the busy/touristy parts of Waikiki!
Aloha! Mahalo for the wonderful rating and feedback! We are thrilled to hear you enjoyed your stay with us! We will see you next time you travel to Hawaii!
We were really disappointed for a 3.5-4 stars hotel! The room, pool, gym were smaller than we were expected! Parking was awful and we had to pay $35/day to not get a spot or they asked us to park by ambassador hotel, which is at the end of the street! They used the CDC guidelines in order to reduce their service! CDC guideline says:” house keeping must be requested from the guests and not be done everyday”, but their rules says:”house keeping can be requested every 7days”!!! We stayed their for 8 days and we couldn’t get one time house keeping until the last day, based on their rules!!!! You can imagine a hotel in a beach city, how looks like a room after third or fourth days!! We asked them for cleaning after the third day and they rejected, after a negotiation with receptionist, we could get our house keeping on fourth days instead of last day, but anyway we had only one time house keeping during 8 days stay! We had three vacation during last year, which was harder, but the hotel services were much better than this hotel! The amenities of room were in lowest level as the same as maybe one or two stars hotel! They didn’t have even at least an iron in the room. Today, if you go to a 3 stars hotel, they have everything even coffee makers etc, but this “4stars hotel” doesn’t have the basic amenities! Room was very old, drawers were partially broken, bathroom very dirty and old and you could find died bugs everywhere (I have the pictures of everything and can send them to you)
Aloha, Thank you so much for your feedback. We are saddened to read that we missed the mark on quite a few items here! We strive for our guests to have a positive experience of Love and Aloha while they are visiting the property and island! I would love to connect with you to talk about your experience while you were on property as your feedback is imperative to our growth! Please feel free to call the property and ask for Noah or Mark so we can connect with you. Much Mahalos.
We booked the hotel based off of not having resort fees. Not only was that a fal
Aloha, We apologize as it looks like we missed the mark on your stay here. I would be more than happy to discuss with you in detail about your experience. Please give me a call at your convenience. Much Mahalos,
Second time staying, for the price it’s a 10 out of 10 compared to other places
Aloha! Thank you so much for staying with us again and leaving a review! Until next time! Mahalo!
Hotel was very easy to get in and out of and was very helpful and accommodating during our stay.
Aloha, Thank you so much for staying with us! We hope to see you again! Mahalo!
La croix location is nice it’s just at the beginning of the strip. It has also been slightly remodeled and still work in progress. I love the pool here only bad thing is a lot of chlorine. Your eyes burn all day after being in the pool. FYI if you book thru orbitz it doesn’t include the hidden taxes and parking! Parking here is $35 if booked thru a 3rd party like orbits if you book direct parking is $20 plus tax which is $20.94. You will also be charged tourist tax on top of your rate as well. So overall your not paying just the rate. Also keep in mind all hotels charge different security deposits. Some charge per day you stay and some it’s flare rate per stay. For this place it’s $200 a stay not per night. Also not all rooms come with microwave or room phones. So at this hotel we text a number with requests and they do their best to accommodate. With all the fees they charge they should have microwaves in each room! One thing I like for sure here is the elevators work fast. Other hotels I’ve been too their elevators are outdated or take a while to get from destination to destination. Staff here is pretty good too, not one disappoint me during our stay. Rooms are good size. Overall I’ll be coming back here in the future
Aloha! Thank you for your detailed review about your stay with us at Hotel LaCroix. We are glad to hear that you liked our staff, room size and elevators. We can't wait to welcome you back someday soon! We are continually renovating our facilities, and we will certainly consider your recommendations for improvement. Mahalo nui loa!
Aloha Maria, Oh no! It looks like we missed the mark on your experience here. Is there anyway you can call us so we can talk about it? Would love to hear about your stay. Mahalo!