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Aqua Palms Waikiki
2.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 354 reviews
This hotel is most popular for:
Recent guest reviews
Advertised as 3.5 stars, but rates one star at best. Dirty, run down and poor location. Do not stay here!
This property was very outdated. When we got to the room it was dirty and smelled horribly. No towels and the bathroom glass was dirty. Very disappointed. Had to cancel my booking and stay some else.
***** Room smelled like fish ******************** ____________________________________
Nice hotel. Close to the beach. Staff are friendly
Room way too small. No balcony. No alarm clock. Floor of the room was slanted toward the hallway. Location is good and the room was clean.
Would definitely come back again. Nice employees, pleasant front desk gentlemen's. Rooms were clean
This is supposed to be a non smoking hotel, however any time I turned on the air conditioning smoke was pouring into my room. I called and complained many times throughout the night and day. They could not figure it out, when I asked for a refund so I could leave to a different hotel, they could only give me the $25 hotel fee back. Lots of rust/corrosion in the bathroom and mirror in bathroom was old and foggy. I was going to a wedding and there are no other mirrors in the room. A full length would have been nice in the bedroom.
Nice hotel, convenient location, close to the beach and shopping
Convenient location to many activities. Parking lot is tight. Not recommended for large vehicles. But facilities are very safe, secure and clean. Looking forward to my next stay.
They definitely need to replace their mattresses.The 1st room I was given had a mattress that was super worn in-molded lumps & saggy. The room they gave me next was almost as bad. The mattress sloped badly to the right. I did find 1 foot on the left side that was semi-straight.
Daily Amenities charge $26 and not included drinking water even a bottle of water in the room.Only on lobby with a small cup. How can u come down to lobby every single time for drinking water for every single thirsty. Have to buy plenty of water and bring to your room.
Comfortable room, good location and the best deal we could find. Would stay again
We had a comfortable, pleasant stay. The Staff was friendly and responded quickly to any request. This hotel is not located on the beach, but it is conveniently located within a short walking distance to the beach. If you plan on getting out to experience Oahu and only use the hotel to relax at the end of the day, sleep, and shower, then this is an excellent choice at a reasonable price.
Great location and friendly staff made this mid price hotel stay. The furniture was rather dated wicker. Couch could have stood a cleaning. Bed comfortable. Bathroom was clean. I had a problem with the sliding door to the balcony which was speedily taken care of. Location was a little far from the center of Waikiki but shuttle was great. Resort fee a little steep for the services you get. I was alone this visit and would stay there again.
Hotel highlights
- Walking distance to Hawaii Convention Center and Ala Moana Beach Park
- Free WiFi in public areas
- Onsite dining
- Outdoor pool
Aqua Palms Waikiki places you in Waikiki, within a leisurely stroll of popular sights such as Hawaii Convention Center and Ala Moana Beach Park. This 262-room hotel has a restaurant along with conveniences like an outdoor pool and a fitness center.
Dining
Enjoy a bite to eat at IHOP, the hotel's onsite restaurant.
Rooms
Guests can expect to find WiFi and 42-inch an LCD TV with a DVD player and a video-game console. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a lanai, a refrigerator, and a microwave.
Property features
At Aqua Palms Waikiki, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. Self parking is available for USD 25 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Guest reviews for Aqua Palms Waikiki
Families
Advertised as 3.5 stars, but rates one star at best. Dirty, run down and poor location. Do not stay here!
Everyone
Review comment
Aqua Palms Staff responded on Apr 9, 2019
Mahalo for a great score! please visit us again soon! Mahalo nui loa,
Everyone
Review comment
Aqua Palms Staff responded on Apr 9, 2019
Aloha, Mahalo for a great score! We are truly honored and we hope you visit us again in the near future! Mahalo nui loa,
Families
Family with small children
Partner
Couples
This property was very outdated. When we got to the room it was dirty and smelled horribly. No towels and the bathroom glass was dirty. Very disappointed. Had to cancel my booking and stay some else.
Review comment
Guest Services Agent responded on Mar 12, 2019
Thank you for staying with us. We appreciate your review. We apologize for any inconvenience you've encountered during your check-in process. If you have any further questions please see the front desk to help assist you. Thank you again
Everyone
Review comment
Aqua Palms Staff responded on Apr 1, 2019
Aloha, Thank you for staying with us and providing a review. we appreciate your positive feedback and hope you will visit us again soon! Sincerely,
Partner
Couples
***** Room smelled like fish ******************** ____________________________________
Review comment
Guest Services and Team responded on Feb 26, 2019
Thank you for staying with us. We appreciate your review. We sincerely apologize for any inconvenience you've encountered during your stay. We hope your were able to let the front desk know to help make your stay a bit more comfortable. Thank you again and Mahalo!
Everyone
Review comment
Aqua Palms Staff responded on Apr 1, 2019
Aloha, Thank you for staying with us and providing a review! We truly appreciate your time and patronage and we you visit us again in the future. Sincerely
Everyone
Nice hotel. Close to the beach. Staff are friendly
Review comment
Guest Services & Team responded on Feb 6, 2019
Thank you for staying with us. We greatly appreciate your review. Our staff strives to provide excellent service for our guests. We hope to see you on your next visit with us.
Everyone
Review comment
Aqua Palms Staff responded on Jan 4, 2019
Aloha, Thank you for staying with us and proving your rating on us. We truly appreciate your patronage and hope you visit us again soon! Happy New Year!
Everyone
Room way too small. No balcony. No alarm clock. Floor of the room was slanted toward the hallway. Location is good and the room was clean.
Review comment
Guest Services & Team responded on Nov 24, 2018
Thank you for staying with us. We appreciate your review. We sincerely apologize for all the inconvenience you've encountered during your stay. Thank you again.
Aqua Palms Waikiki
1850 Ala Moana Blvd, Honolulu, HI 96815Hotel Amenities
Hotel Area
Hotel Policies
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Aloha, Thank you for providing a review. We apologize for the inconvenience you experienced while staying with us. Please know our team is committed to taking the necessary steps to ensure that this experience is not repeated. Again, we thank you for your time and patronage and we hope you will give us another chance should you visit again. Sincerely