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Aqua Palms Waikiki

2.5 out of 5.0

Recent guest reviews

Advertised as 3.5 stars, but rates one star at best. Dirty, run down and poor location. Do not stay here!

This property was very outdated. When we got to the room it was dirty and smelled horribly. No towels and the bathroom glass was dirty. Very disappointed. Had to cancel my booking and stay some else.

***** Room smelled like fish ******************** ____________________________________

Nice hotel. Close to the beach. Staff are friendly

Room way too small. No balcony. No alarm clock. Floor of the room was slanted toward the hallway. Location is good and the room was clean.

Would definitely come back again. Nice employees, pleasant front desk gentlemen's. Rooms were clean

This is supposed to be a non smoking hotel, however any time I turned on the air conditioning smoke was pouring into my room. I called and complained many times throughout the night and day. They could not figure it out, when I asked for a refund so I could leave to a different hotel, they could only give me the $25 hotel fee back. Lots of rust/corrosion in the bathroom and mirror in bathroom was old and foggy. I was going to a wedding and there are no other mirrors in the room. A full length would have been nice in the bedroom.

Nice hotel, convenient location, close to the beach and shopping

Convenient location to many activities. Parking lot is tight. Not recommended for large vehicles. But facilities are very safe, secure and clean. Looking forward to my next stay.

They definitely need to replace their mattresses.The 1st room I was given had a mattress that was super worn in-molded lumps & saggy. The room they gave me next was almost as bad. The mattress sloped badly to the right. I did find 1 foot on the left side that was semi-straight.

Daily Amenities charge $26 and not included drinking water even a bottle of water in the room.Only on lobby with a small cup. How can u come down to lobby every single time for drinking water for every single thirsty. Have to buy plenty of water and bring to your room.

Comfortable room, good location and the best deal we could find. Would stay again

We had a comfortable, pleasant stay. The Staff was friendly and responded quickly to any request. This hotel is not located on the beach, but it is conveniently located within a short walking distance to the beach. If you plan on getting out to experience Oahu and only use the hotel to relax at the end of the day, sleep, and shower, then this is an excellent choice at a reasonable price.

Great location and friendly staff made this mid price hotel stay. The furniture was rather dated wicker. Couch could have stood a cleaning. Bed comfortable. Bathroom was clean. I had a problem with the sliding door to the balcony which was speedily taken care of. Location was a little far from the center of Waikiki but shuttle was great. Resort fee a little steep for the services you get. I was alone this visit and would stay there again.

Hotel highlights

  • Walking distance to Hawaii Convention Center and Ala Moana Beach Park
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Aqua Palms Waikiki places you in Waikiki, within a leisurely stroll of popular sights such as Hawaii Convention Center and Ala Moana Beach Park. This 262-room hotel has a restaurant along with conveniences like an outdoor pool and a fitness center.


Dining

Enjoy a bite to eat at IHOP, the hotel's onsite restaurant.


Rooms

Guests can expect to find WiFi and 42-inch an LCD TV with a DVD player and a video-game console. The pillowtop bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a lanai, a refrigerator, and a microwave.


Property features

At Aqua Palms Waikiki, guests enjoy an outdoor pool, a fitness center, and a rooftop terrace. Self parking is available for USD 25 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Luxury Suite, 1 Bedroom, Kitchen

King 1 | Sleeps 4

Diamond Head View

King 1 | Queen 1 | Sleeps 4

Partial Ocean View

Queen 1 | King 1 | Sleeps 4

Guest reviews for Aqua Palms Waikiki

Everyone (45) Couples (126) Business (45) Family (78) Other (38) Friends (23)
1
Families

Advertised as 3.5 stars, but rates one star at best. Dirty, run down and poor location. Do not stay here!

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Aloha, Thank you for providing a review. We apologize for the inconvenience you experienced while staying with us. Please know our team is committed to taking the necessary steps to ensure that this experience is not repeated. Again, we thank you for your time and patronage and we hope you will give us another chance should you visit again. Sincerely

4
Everyone

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Mahalo for a great score! please visit us again soon! Mahalo nui loa,

5
Everyone

By on Apr 8, 2019

Review comment responded on Apr 9, 2019

Aloha, Mahalo for a great score! We are truly honored and we hope you visit us again in the near future! Mahalo nui loa,

1
Families Family with small children Partner Couples

This property was very outdated. When we got to the room it was dirty and smelled horribly. No towels and the bathroom glass was dirty. Very disappointed. Had to cancel my booking and stay some else.

By on Mar 8, 2019

Review comment responded on Mar 12, 2019

Thank you for staying with us. We appreciate your review. We apologize for any inconvenience you've encountered during your check-in process. If you have any further questions please see the front desk to help assist you. Thank you again

4
Everyone

By on Mar 5, 2019

Review comment responded on Apr 1, 2019

Aloha, Thank you for staying with us and providing a review. we appreciate your positive feedback and hope you will visit us again soon! Sincerely,

2
Partner Couples

***** Room smelled like fish ******************** ____________________________________

By on Feb 24, 2019

Review comment responded on Feb 26, 2019

Thank you for staying with us. We appreciate your review. We sincerely apologize for any inconvenience you've encountered during your stay. We hope your were able to let the front desk know to help make your stay a bit more comfortable. Thank you again and Mahalo!

4
Everyone

By on Feb 14, 2019

Review comment responded on Apr 1, 2019

Aloha, Thank you for staying with us and providing a review! We truly appreciate your time and patronage and we you visit us again in the future. Sincerely

5
Everyone

Nice hotel. Close to the beach. Staff are friendly

By on Feb 5, 2019

Review comment responded on Feb 6, 2019

Thank you for staying with us. We greatly appreciate your review. Our staff strives to provide excellent service for our guests. We hope to see you on your next visit with us.

3
Everyone

By on Jan 3, 2019

Review comment responded on Jan 4, 2019

Aloha, Thank you for staying with us and proving your rating on us. We truly appreciate your patronage and hope you visit us again soon! Happy New Year!

3
Everyone

Room way too small. No balcony. No alarm clock. Floor of the room was slanted toward the hallway. Location is good and the room was clean.

By on Nov 23, 2018

Review comment responded on Nov 24, 2018

Thank you for staying with us. We appreciate your review. We sincerely apologize for all the inconvenience you've encountered during your stay. Thank you again.