Marriott's Monarch at Sea Pines3.0 out of 5.0
Recent guest reviews
We have been coming to the Monarch in the early fall for over 20 years. We just love it. It’s right on the beach, low key, with no high rises and all the trappings of the mega-resort. It’s convenient for biking, beach walking, and playing / lying on the unique beach - hard sand and very large tide rise and fall. They have nice social amenities (e.g., wine & cheese, lunch cookouts, wine / distillery trips, yoga), it’s very close to all the Hilton Head restaurants, and all the staff are very friendly and helpful. Best of all, it’s in Sea Pines!
We have been coming here for years due to location. Unfortunately, it is very much showing it’s age. The outside steps are separating. The outside of the building shows rust and separation of materials. Paint cannot cover it any longer. It is in serious need of repairs, particularly on the outside. Mold is growing on and under the wood trim around the exterior of the windows. For the first time in years our suite was not cleaned the way it should be. It is sad to see the place going rapidly down hill.
We booked a weekend trip here for our anniversary months in advance. Sadly the night before we were to depart, I discovered our reservation was cancelled by the hotel due to damage I suppose from a recent hurricane. No notice and no assistance in rescheduling made for a rough start to the weekend. Luckily I was able to secure a room last minute at the Marriott Surfwatch on another part of the island.
My family has owned a unit here for over 30 years. It really is a beautiful place, but Hurricane Irma really brought out their true colors and lack of customer service. They have been closed since 9/5 and have hidden behind an automated hotline. Our reservation was to arrive on 9/23 and nobody was available to answer any questions. Eventually, after hours of waiting you speak with someone in another state. The person we spoke with told us that this resort is listed as little to no damage and are slated to reopen on 9/22. A couple days later we found out via their automated hotline that our reservation was cancelled. No phone call, no email. With several questions, we were unable to speak with someone that could help us. We sent an email expressing our frustrations this last week, and just received a generic reply, so it's unclear if anyone actually read our email. I understand that nobody would have been available for that first week that the hurricane hit, but it is going on 3 weeks now and you are telling me that someone from the resort cannot pick up the phone and call their guests/owners? We were hoping that Monarch would be accommodating and understanding and allow us to change our reservations since it is already paid for, as most resorts and airlines have done due to the Hurricane. However, this was not the case. Because we did not purchase trip insurance, we are basically screwed. The amount you pay in maintenance fees every year should be enough to rebook. And given the circumstances and given they cancelled our reservation, it's called good customer service. It's not like we are asking for our money back. My family has owned a unit here for over 30 years, but that means nothing to Marriott. Marriott doesn't care about customer service or making their guests happy, they just care about money. Extremely shocked and disappointed with this resort.
We had a terrible experience here. The rooms are old and very small. We were evacuated due to hurricane Irma on 9-12-17 still are not allowed back. No one has explained why and no one will accept or return calls. Thousands have lost their vacation time with Marriott Vacation Club here on the island (not just the Monarch) while other businesses have been back on track within 1 or 2 days after the storm (which was far from a hurricane on Hilton Head) Marriott Vacation Club is doing a terrible job with communications and customer service. We have been a Marriott owner for 27 years and always raved about the quality and service, but since Marriott Corp spun them off, things have been going steadily downhill. We are selling our 3 properties.
We stayed in the Dogwood building but were still only a short walk to the beach. Our villa was extremely clean, well stocked and very nice. The staff is very knowledgeable and willing to help with any and all questions or issues. The pools and grilling area were very nice and having bike rentals onsite was great.
We stayed here 8 years ago. I was happy to see that they amenities have improved. There were activities everyday that kept our 3 kids 9,11 and 14 busy. The loved the pools, shuffleboard, pool, ping pong and the hair braiding. The staff was very friendly all week. Some of my favorite things: 1. The beach storage... amazing! Loved leaving my beach chairs by the beach each night and not having to carry them everywhere. 2. Splurge and get the bracelet with the chip in it that doubles as your room keep. 3. Plethora of bike racks! We brought our own. 4. The sofa bed in the villa was the nicest I have ever seen. Soft comfy beds. 5. Clean villa! Great wifi. Cons: 1. A housekeeping cart was left outside of our room all week. Odd. Not bothersome but not aesthetically pleasing either. 2. The bracelets with the keys in them were not available until the end of the week. 3. The pool cues were broken and there should be lights at the shuffleboard. 4. Parking can be tight if you come back late. We will definitely be back. It is a safe and fun place for the whole family. The beach to the right is less crowded and honestly one of the best on the island! Sea Pines Beach Club has lunch, dinner and snacks just next door. Perfect location.
We have been staying at the Monarch for almost 20 years now and always look forward to it. The villas are well equipped, clean, and comfortable. The grounds are well manicured with many amenities. Two pools, gas grills, shuffleboard, sun lawn, toddler water area, exercise room, billiards, and table tennis. They also have an organized activity or two each day. The rooms seem to be redecorated every so often which keeps them fresh looking.
This was an incredible experience! The rooms were very clean and the staff was great. The resort offers two pools, three hot tubs, beach access, and a bar/restaurant. There are also multiple games, discounted paddle board rentals, fitness classes, etc. This was such a wonderful experience. I will definitely stay again.
One thing to note is the size of this MVC is much smaller than Barony and Grande Oceane. That is both good and bad. Good because it's easy to get around and not crowded. We were here last week of July and no issue getting chairs at pool. The bad is no restaurant on site and very few activities, especially for kids. We were able to walk to the beach within 4 min of leaving our villa. We lucked out and got a ground floor villa and it was so nice to leave out the patio door and walk to the pool or beach. The beach is clean. The villas are nice equipped and renovated, although some of the renovations were clearly done cheaply (trim painted and getting paint on the tile and doors are very dated, painted over). One thing to note is the 2nd bedroom has 2 twin beds. It would be great if they had doubles so people didn't have fold out the couch. The sofa bed though is extremely comfy though. Next time we will likely stay at Barony or grande ocean because the lack of activities but I would definity come back when the kids get older.
- Free WiFi in rooms and public areas
- Free parking
- 2 outdoor pools
- 24-hour fitness center
Within a short walk of South Forest Beach, Marriott's Monarch at Sea Pines is within 2 miles (3 km) of Harbour Town Lighthouse. This 122-room, 3-star hotel welcomes guests with 2 outdoor pools and conveniences like a 24-hour fitness center and free in-room WiFi. On the beach, the hotel is also close to Baynard Plantation Ruins and Sea Pines Forest Preserve.
All 122 recently renovated accommodations feature kitchens, 2 bathrooms, and balconies. There's space to spread out with 2 bedrooms and sitting areas. Guests can expect to find cable TV and stay connected with free WiFi. Other standard amenities include washers/dryers, sofa beds, and coffee makers.
Renovated in 2013, Marriott's Monarch at Sea Pines offers 2 outdoor pools, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this beach hotel include free WiFi in public areas, free newspapers, and barbecue grills.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 322 reviews