Marriott's Monarch at Sea Pines3.0 out of 5.0
Recent guest reviews
My family has owned a unit here for over 30 years. It really is a beautiful place, but Hurricane Irma really brought out their true colors and lack of customer service. They have been closed since 9/5 and have hidden behind an automated hotline. Our reservation was to arrive on 9/23 and nobody was available to answer any questions. Eventually, after hours of waiting you speak with someone in another state. The person we spoke with told us that this resort is listed as little to no damage and are slated to reopen on 9/22. A couple days later we found out via their automated hotline that our reservation was cancelled. No phone call, no email. With several questions, we were unable to speak with someone that could help us. We sent an email expressing our frustrations this last week, and just received a generic reply, so it's unclear if anyone actually read our email. I understand that nobody would have been available for that first week that the hurricane hit, but it is going on 3 weeks now and you are telling me that someone from the resort cannot pick up the phone and call their guests/owners? We were hoping that Monarch would be accommodating and understanding and allow us to change our reservations since it is already paid for, as most resorts and airlines have done due to the Hurricane. However, this was not the case. Because we did not purchase trip insurance, we are basically screwed. The amount you pay in maintenance fees every year should be enough to rebook. And given the circumstances and given they cancelled our reservation, it's called good customer service. It's not like we are asking for our money back. My family has owned a unit here for over 30 years, but that means nothing to Marriott. Marriott doesn't care about customer service or making their guests happy, they just care about money. Extremely shocked and disappointed with this resort.
We had a terrible experience here. The rooms are old and very small. We were evacuated due to hurricane Irma on 9-12-17 still are not allowed back. No one has explained why and no one will accept or return calls. Thousands have lost their vacation time with Marriott Vacation Club here on the island (not just the Monarch) while other businesses have been back on track within 1 or 2 days after the storm (which was far from a hurricane on Hilton Head) Marriott Vacation Club is doing a terrible job with communications and customer service. We have been a Marriott owner for 27 years and always raved about the quality and service, but since Marriott Corp spun them off, things have been going steadily downhill. We are selling our 3 properties.
We stayed in the Dogwood building but were still only a short walk to the beach. Our villa was extremely clean, well stocked and very nice. The staff is very knowledgeable and willing to help with any and all questions or issues. The pools and grilling area were very nice and having bike rentals onsite was great.
We stayed here 8 years ago. I was happy to see that they amenities have improved. There were activities everyday that kept our 3 kids 9,11 and 14 busy. The loved the pools, shuffleboard, pool, ping pong and the hair braiding. The staff was very friendly all week. Some of my favorite things: 1. The beach storage... amazing! Loved leaving my beach chairs by the beach each night and not having to carry them everywhere. 2. Splurge and get the bracelet with the chip in it that doubles as your room keep. 3. Plethora of bike racks! We brought our own. 4. The sofa bed in the villa was the nicest I have ever seen. Soft comfy beds. 5. Clean villa! Great wifi. Cons: 1. A housekeeping cart was left outside of our room all week. Odd. Not bothersome but not aesthetically pleasing either. 2. The bracelets with the keys in them were not available until the end of the week. 3. The pool cues were broken and there should be lights at the shuffleboard. 4. Parking can be tight if you come back late. We will definitely be back. It is a safe and fun place for the whole family. The beach to the right is less crowded and honestly one of the best on the island! Sea Pines Beach Club has lunch, dinner and snacks just next door. Perfect location.
We have been staying at the Monarch for almost 20 years now and always look forward to it. The villas are well equipped, clean, and comfortable. The grounds are well manicured with many amenities. Two pools, gas grills, shuffleboard, sun lawn, toddler water area, exercise room, billiards, and table tennis. They also have an organized activity or two each day. The rooms seem to be redecorated every so often which keeps them fresh looking.
This was an incredible experience! The rooms were very clean and the staff was great. The resort offers two pools, three hot tubs, beach access, and a bar/restaurant. There are also multiple games, discounted paddle board rentals, fitness classes, etc. This was such a wonderful experience. I will definitely stay again.
One thing to note is the size of this MVC is much smaller than Barony and Grande Oceane. That is both good and bad. Good because it's easy to get around and not crowded. We were here last week of July and no issue getting chairs at pool. The bad is no restaurant on site and very few activities, especially for kids. We were able to walk to the beach within 4 min of leaving our villa. We lucked out and got a ground floor villa and it was so nice to leave out the patio door and walk to the pool or beach. The beach is clean. The villas are nice equipped and renovated, although some of the renovations were clearly done cheaply (trim painted and getting paint on the tile and doors are very dated, painted over). One thing to note is the 2nd bedroom has 2 twin beds. It would be great if they had doubles so people didn't have fold out the couch. The sofa bed though is extremely comfy though. Next time we will likely stay at Barony or grande ocean because the lack of activities but I would definity come back when the kids get older.
Marriott's Monarch at Sea Pines is a great resort! Although it is not as flashy as some of the newer Marriott resorts on Hilton Head Island, it has some great features that cannot be overlooked. The property is right on the beach in Sea Pines Plantation. A few steps from your Villa to the gardens and pool area; then a few more steps to the beach. No driving a car to a beach parking lot; no crossing a street to get to the beach. Developers would kill to have this property location - but Marriott and its longtime owners have it! The Villas are clean and comfortable, with generally ample space for most families to have some room to spread out and enjoy themselves - unlike a routine hotel room. Management does a great job in keeping the resort in very good working condition. This is the oldest Marriott resort on HHI, but you will find that longtime owners fiercely defend the quality of the resort. Many owners come back for a vacation year after year after year - that says something about the value of the property. Overall, the property is laid back and friendly. Management has certain planned activities during each week for those who want to be involved. Grills are available near the pool area, as well as shuffle board and other games. A small fitness center is available in the guest center. Bike rentals are available right on the property and the bike paths run just outside the resort gate for many miles. I have found the Monarch employees to be friendly, helpful, and conscientious over the many years that I have stayed. The Monarch's location, in Sea Pines Plantation, makes for easy access to Harbor Town and South Beach, as well as the South Forest Beach area and Coligny - all locations have shops and plenty of restaurants. As a longtime owner, I am proud to say that I have a great resort to return to every year!
Marriott's Monarch was not an original Marriott property. Marriott took it over, and they've done a fairly nice job. The location in Sea Pines Plantation can not be beaten. It is directly on the ocean and the units are nice, but a little dated. It is a busy area (the beach club next door is very busy), but if you head south down the beach it is much quieter. Over all, very nice!
As far as Marriott resorts go, this is a very nice. The location in Sea Pines next to the Beach Club is great. The villas are a bit on the small side, at least for my family of 5, with 3 tall teen boys. The twin beds are just a little small for my near 6ft tall kids. The grounds are kept very well and the units are clean. My biggest pet peeve has been the pool situation. We spend most of our time on the beach, but since my kids are swimmers and need to swim laps, the lap pool should be a great addition to this resort, at least for us. However, the first time we tried to use the lap pool, there were about 15 people in it, not swimming laps. There were 3 people in the main pool. I know I'm being picky, but if you're going to have a lap pool, there should be a roped off lane so that if someone wants to swim laps, they can. Other than this little issue, our stay has been nice.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 319 reviews