It was okay. No room service and no parking. I probably won't be back
The stay was great! Only one issue was that Art created a problem for me with my dog. I will be following up with upper management in this. Outside of that, the place is clean, convenient, and modern.
It was very conveniently located to the beach and in a secluded area.
Location was nice, BUT we found two dirty washcloths in our room on arrival. The bathroom fan runs 24 hours a day and sounds like a lawn mower!! We ask for a quieter room but the manager told us all the rooms sound like that, and to just shut the bathroom door. That did NOT help. Check the bathroom fan vent in room 511. it is caked with lent and dust and it is the 1st. thing you see on the wall above the toilet. We were not given towels the Second day. We tried to call the front desk several times but they never picked up the phone. Went down to get towels. The girl at the desk never stopped her personal phone conversation to talk to us. She just handed us some towels while talking on her I phone. I have never given a negative review like this, but I am very cranky after not sleeping for two nights. I did not enjoy my 1st time trip to Hilton Head. I would never recommend this Hotel to anyone.
Great front desk staff. Hotel is a bit worn but it was clean and I like having a refrigerator and microwave in my room. The bed was quite cozy. The guests in the adjoining room were quiet loud.
Old rooms, dirty cigarette butts on balcony, light bulbs were dead and the remote had non working batteries their was construction and the walls were paper thin I heard people running their sinks and toilets flushing above and on the sides of me throughout the night. Beds were very comfortable
Excellent customer service, breakfast options, and location (non beach front). This location is under some form of renovations, Causing noise and personnel disturbance and disheveled look throughout
How far beach was for a person with bad knees! Asked clerk for nearest on beach restaurant/bar & she said right thru beach access - didn’t say & then a mile walk!
The pictures of this hotel does not advertise a good depiction of what the hotel really looks like. It’s not as new and clean as it appears. Instead, it is really old, dirty and has unprofessional maintenance workers. The room itself was very dirty and not well maintained. Our mattress didn’t fit the bed frame. There was a bright orange extension cord for our air conditioner, the bed had a large stain on it. This hotel needs a lot of TLC. The hotel pool is small, but luckily, the beach is walking distance. There is not enough parking spaces and the breakfast was ok. When they run out of food and coffee. It’s gone. I was very disappointed by this hotel.
The manager was very nice but the service staff, especially at the breakfast area, was very nasty and rude. I asked what time is breakfast they say until 9:30 am I asked if they are going to refill the breakfast because it's empty, the response I don't think so, breakfast is over at 9:30 and I said it's only 9:00, she responds "SO".
The lobby and room(mostly) were nicely renovated. The balcony door was open and it took a lot of effort to get it closed and locked. The door was not replaced when they renovated. Parking was hard to find, (exterior renovations had materials all over the parking lot). Only one elevator worked and the operating elevator did not feel secure. Breakfast was a full spread of hot and cold options. I ate the first morning and was pleased with everything but the bacon (no flavor and the consistency was like strips of paper towels). I am satisfied with my stay because the price was right for a place to shower and sleep while we were at a disc golf tournament. If I was staying for a vacation at the beach I would spend more money and find something a little nicer.
The place looks like they are renovating but wow No TP or tissues. Breakfast is a car ride away but ends at 10 for some reason. No place to rinse the sand off your feet. Not enough parking. One elevator working not two. Ice on 4th floor but no sign. TV did not work until staff came up. Bathtub peeling. Bed old.
Check in was terrible and queen beds are actually full!!!! The best part is the hotel being close to the beach.
While this hotel is still being remodeled, the staff went above to make the stay good. It looks nice, and I'm am sure the finishing touches will be nice. Great location, with beach access across the street and close to restaurants and shopping
Located in South Forest Beach, Grand Hilton Head Inn, Ascend Hotel Collection is a leisurely stroll from popular sights such as Coligny Beach and Coligny Plaza. This 78-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.
All 78 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.
Guests of Grand Hilton Head Inn, Ascend Hotel Collection have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
It was okay. No room service and no parking. I probably won't be back
The stay was great! Only one issue was that Art created a problem for me with my dog. I will be following up with upper management in this. Outside of that, the place is clean, convenient, and modern.
It was very conveniently located to the beach and in a secluded area.
Location was nice, BUT we found two dirty washcloths in our room on arrival. The bathroom fan runs 24 hours a day and sounds like a lawn mower!! We ask for a quieter room but the manager told us all the rooms sound like that, and to just shut the bathroom door. That did NOT help. Check the bathroom fan vent in room 511. it is caked with lent and dust and it is the 1st. thing you see on the wall above the toilet. We were not given towels the Second day. We tried to call the front desk several times but they never picked up the phone. Went down to get towels. The girl at the desk never stopped her personal phone conversation to talk to us. She just handed us some towels while talking on her I phone. I have never given a negative review like this, but I am very cranky after not sleeping for two nights. I did not enjoy my 1st time trip to Hilton Head. I would never recommend this Hotel to anyone.
Great front desk staff. Hotel is a bit worn but it was clean and I like having a refrigerator and microwave in my room. The bed was quite cozy. The guests in the adjoining room were quiet loud.
Old rooms, dirty cigarette butts on balcony, light bulbs were dead and the remote had non working batteries their was construction and the walls were paper thin I heard people running their sinks and toilets flushing above and on the sides of me throughout the night. Beds were very comfortable
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Dear Y. Brown, I appreciate your positive feedback as well as your speaking to me on the phone regarding your concerns about your Dog and our Hotel policy. I hope you will chose our Hotel for future stays when you return to Hilton Head. Art Buff Operations Manager