Staff customer service was great! However tub had rust inside which was unacceptable. Manager explained by booking room late no good room were available. I was put into another room. Now in the new room Fire alarm woke everybody up at 5am and manager said it was fixed but no fire. Tried calling front desk about the loud alarm but someone kept hanging up soon as soon as I said hello. I called twice. Everyone on the 3rd floor was in the hallway waiting to see if we need to evacuate. One thing I admired was when I checked in at 4pm they had the most polite hotel clerks in front. I just wish the hotel matched their personality.
Room was clean and comfortable. Staff was friendly. Check in and check out was quick. Would definitely stay here again!! ⭐⭐⭐⭐⭐
Hot Tub Was Nice. BED BUGS & Unclean Rooms....AVOID AT ALL COST.
Check in was long. Mold around tub. Had to go buy cleaner to sterilize.
Very clean room and bathroom! Will stay there again
Extremely unclean. Elevator waiting area had some kind of red ketchup or salsa spilled all over the floor. I stayed for two days and it never got cleaned up. Bathroom in my room had nats or flies or something. Floors in hallways looked like they hadn’t been vacuumed in days. Or mopped from the hard floors
It was very close to the beach. Che I in went very smooth and quickly and the two times I went back to the desk and the staff was very helpful. The room is clean
This place was perfect, staff was friendly and helpful. Already have reservations tu return.
Our room was very clean and comfortable. The hallways and elevators had a nasty smell
Right acrossthe street from the beach! Walking distance to restaurants and putput. Great views from every room.
Our room was not cleaned prior to us checking in- dirty towels and sheets, dirty bath tub, trash cans were full. When I asked the front desk if we could get someone to clean our room (especially during Covid) she replied that the cleaning crew was gone and then handed me clean sheets and towels and told me to handle it. I told her that one of the two of them at the front needed to do it, but she refused. I asked for something to actually disinfect the room with and she rolled her eyes then gave me the spray bottle of disinfectant solution. My husband went down later and asked for a comforter and she was very rude once again (like we were putting her out) and said they didn’t have any. We talked to the manager the next day and he gave us a clean one. We had problems like this during the entire 3 day stay. I understand this was one of the cheapest hotels we found (it was last minute during Memorial Day weekend) and you get what you pay for, but at least make sure the rooms are cleaned and sanitized prior to check in. Pool is a very average hotel pool. If you’re looking for more resort style pool and good customer service and clean facilities stay somewhere else.
The room wasn’t clean enough, I expected a room extra clean because the COVID. The bathtub had mold, I had to use flip flops to take a shower. I made a reservation with queen size bed and what I get was full size. I tried to call to front desk and no even the phone works. The ladies at front desk no friendly at all.
Was told that we could park our car during our Cruise for no charge. While checking out we were notified that there was a $50 fee for parking. Will never stay at a BW in Galveston again. To bad becuase it really is a nice property.
Galveston Fishing Pier is within a 5-minute walk of Galveston Beach Hotel while other popular sites like Galveston Schlitterbahn Waterpark are within a couple of miles (3 km). This 120-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 9:00 AM.
Galveston Beach Hotel's 120 individually decorated rooms provide MP3 docks, microwaves, and refrigerators. Guests can expect 40-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Guests of Galveston Beach Hotel have access to an outdoor pool, a health club, and free WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a 24-hour business center, a seasonal outdoor pool, and a computer station.
Staff customer service was great! However tub had rust inside which was unacceptable. Manager explained by booking room late no good room were available. I was put into another room. Now in the new room Fire alarm woke everybody up at 5am and manager said it was fixed but no fire. Tried calling front desk about the loud alarm but someone kept hanging up soon as soon as I said hello. I called twice. Everyone on the 3rd floor was in the hallway waiting to see if we need to evacuate. One thing I admired was when I checked in at 4pm they had the most polite hotel clerks in front. I just wish the hotel matched their personality.
Room was clean and comfortable. Staff was friendly. Check in and check out was quick. Would definitely stay here again!! ⭐⭐⭐⭐⭐
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
Hot Tub Was Nice. BED BUGS & Unclean Rooms....AVOID AT ALL COST.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
Check in was long. Mold around tub. Had to go buy cleaner to sterilize.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
Very clean room and bathroom! Will stay there again
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
Extremely unclean. Elevator waiting area had some kind of red ketchup or salsa spilled all over the floor. I stayed for two days and it never got cleaned up. Bathroom in my room had nats or flies or something. Floors in hallways looked like they hadn’t been vacuumed in days. Or mopped from the hard floors
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager
It was very close to the beach. Che I in went very smooth and quickly and the two times I went back to the desk and the staff was very helpful. The room is clean
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
This place was perfect, staff was friendly and helpful. Already have reservations tu return.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager