Best Western Galveston West Beach Hotel

Went to visit our kids and grandson for an overnight stay. Upon check in, parked beneath garage as instructed and could not access any of the 4 doors to get into the hotel and had to go all the way back to lobby. Got to our room which was at the other end of the hotel and keys would not work ..this was very frustrating. Hotel in general is out dated and did not feel clean. Room was clean but strong odor of musty and cleaning supplies. Spend day at pool, it was clean but hot tub was not clean with hair and other particles floating around. Beds were comfy and room was cold. Breakfast the next morning was a disappointment. Just toast, gravy and waffles at 8:30 a.m. was available. Elevators were terribly slow and jumped when they stopped. Saw that they had not been inspected in over a year. We have stayed in many Best Westerns as we are Platinum members and this was definitely not the best one we have stayed in. Great location right on the seawall so if some updating and probably better management overseeing things that need to be done would make it a better place to stay. Especially for the rates that are being charged.

Rooms are a good size, recently renovated but quality of workmanship not the greatest. Was never able to connect to the internet but guess more my device than their internet - management tried to get me connected. Breakfast not up to Bestwestern standards. Had requested a balcony but was assigned a room on the 1st floor with no balcony. Good location and quiet area. A couple of restaurants, convenience store, souvenir shop, movie theater and miniature golf all within walking distance. Appreciate their Military Discount, hope they keep honoring those that are serving and those that have retired from the Armed Forces!

Nice reception attentive to all my needs when I got there my room was ready for us for early checkin. worked out well. Checkout was effortless all I had to do was turn in my key and marissa emailed my receipt

I was nervous about staying here due to the reviews. When we arrived, Marissa was working up front & she was super friendly! She wanted to make sure we got a room with a beach view & asked if we minded waiting until 2 to check in since it was around 12 so we decided to grab some lunch & go to the beach. She offered us the pool also. She called to let us know our room was ready & it had a awesome view! Breakfast was alright- biscuits, gravy, cereals, pastries, pancakes & waffles. No eggs or meat which we did not like because we try to eat a good breakfast full of protein. The yogurt machine was empty. The room was clean & updated. The pool area is nice an clean with with a nice hot tub. Lots of parking.

Our stay was ok. We had a decent view of the ocean from our balcony, but the actual sandy beach is about a mile down the strip. The breakfast was not impressive at all- breads, cereal, apples, yogurt and coffee. Our floor hall had a smell to it- nothing bad enough to make me not stay but noticeable. I will try a hotel closer to the sandy beach next time. This location is idea for the fishers

We were booked at this hotel July 8 for one night. We had six adults and two kids under age 12. I cannot warn you enough about this hotel. DO NOT TRUST YOUR VACATION with this hotel or Dade Vincent. I originally booked the La Copa hotel back in December 2016. At that time we had 4 people and I got a rate of $124. In April my mom and other family members wanted to go so I contacted the La Copa only to find out that they’d been sold to Best Western and there was no record of any reservation and the current rate was almost $300 a night. I spoke with a manager of some kind. I think her name was Kimberly. She was on the phone with me and walked me through the booking process. I needed room for seven now and she recommended the one king two queen double room suite that would sleep 8 and my two kids would be free. She told me what to click and to put in MILT for the rate so I could get a better rate than $300 a night since no one ever verified the govt. rate eligibility. The rate for the suite was $150 a night. I thought I did the reservation correctly but as soon as I got the confirmation, I saw I’d booked the suite but I forgot to take away the original room I booked so I now had the suite and a double queen room booked that I didn’t need because the suite slept 8. I called back and the manager person I spoke to before, again can’t be sure of her name, said she cancelled the extra room and we should be set with the family suite for 8. Great. However it was not great. I called back to check on one thing and again there was no record of my reservation. The manager person that had walked me through the booking process and canceled the unneeded room had instead canceled the entire reservation leaving my family of 8 once again without a hotel for the one night and rates were still around $300. I then reached Dade Vincent, the hotel manager. The female manager I spoke to talked to him and I explained everything that happened and he personally made the reservation for me for the family suite for 8. The room details sent to me in the e mail confirmation were this: Room Details: 1 King 2 Queen Beds, Non-Smoking, Family Room, Kitchenette, Sofabed, Full Breakfast Again, great. Two people in the king bed. Two people in each queen bed and my two kids on the sofa bed. Perfect. However, it was not perfect because when I was looking to print out the confirmation I realized Dade never sent me one. I called him yet again and he had no recollection of ever speaking to me. I had to go through the whole explanation again. He had NEVER made the reservation when I spoke to him the first time and I had to start over again begging for the $150 rate he quoted me before which he had no recollection of. He reinstated the reservation and I printed it. We arrived at the hotel at 3:50 PM on July 8. There was a line of 3 people ahead of us. Check in time is 4 PM but other parties were being checked in. When I got to Charles, I believe was his name, he said the room wasn’t ready and he couldn’t check us in until the room was released. It was 4:10 at that time and he said I should check back at 4:30 PM. We waited in the lobby area. At 4:30 the room was not ready. At 4:45 the room was not ready. At 5 PM the room was not ready. At 5:15 the room was not ready and we were running out of patience. We then went to Bryce at the counter and he said we could check in. Bryce got us checked in and even though I was clearly miffed, he was patient and kind and he defused the level of frustration I felt. I did ask to see Dade, the manager, but he was not on the property. We finally got all 8 of us up to the 3rd floor room, room 328, only to find out that it has a king bed and two queens and no sofa bed. My husband went down and spoke to Dade, who had finally returned, and Dade said he never told me the room held 8 and I was wrong. He said the room holds 6 people. There are no rollaways or any other rooms available so now I have six adults and two kids in a room that sleeps 6 people. As noted before, the room description states that there is a sofabed. I was done dealing with Best Western and Dade and I made a last minute reservation at the Days Inn behind the Best Western at a cost of $205. Now I’ve got two rooms for a total cost of $392 for a reservation started six months earlier. My family of four stayed at the Days Inn however the Best Western room was registered to me and I spent time there which is why I feel I can review this hotel. We did walk over from the Days Inn and have the free breakfast as well. We also parked our car at the Best Western because it was covered and the Days Inn parking was not covered. I would strongly suggest you not stay at this hotel. You cannot depend on them for standing by anything they say. Dade never reached out to speak with me about the situation. I did ask another desk person for contact information for the hotel owner and they refused to give it to me. I’ll follow up with corporate Best Western to let them know how their brand is being represented. I’m sure I’m just one person not happy and they have many other happy guests so my opinion doesn’t matter but I will let it be known.

Wonderful staff, made sure my needs were met. Staff very professional. Clean room, comfortable bed. Enjoyed my stay. Will return and highly recommend this hotel. Great location, next to beach. Great breakfast.

I stayed here with a friend for a couple of nights while we fished in West Bay off of Galveston Island. The property has a nice location just across Seawall Blvd from West Beach. From what I can tell, it is one of four commonly owned motor inns located contiguous to each other, and managed by the same manager - Dade Vincent. We arrived late, and were checked in quickly and efficiently by the night desk clerk. Our room number was 214. This was the last good experience of the trip. The room was nicely apportioned, with vinyl plank floors, and a frig and microwave located in the room. There is parking underneath the hotel ,and it is served by the elevator. We had a boat, and parked in an adjacent area which the staff referred to as "cruise parking". Breakfast is furnished. There were waffles (you prepare), coffee, juice, hard biscuits and gravy, some cereal, yogurt, and either muffins or rolls. Both my friend and I talked about the fact that this was the first hot breakfast where there were NO eggs or breakfast meat furnished. What they had was decent, but it fell way short of what I would have expected from other stays. Since we had it two days, we had to figure this was the norm. Not at all impressed. During our stay, we never had any maid service / towel replacement / cleaning. When we returned from fishing to find our room as we left it, we asked that it be serviced while we were at dinner. No luck. When we asked the desk clerk, he said "they have been pretty busy today". REALLY? Both times I took a shower, my feet were so filthy from the floors in the room that I left tracks in the bathtub. This makes me believe that the floors are not cleaned well when the maids actually do make it to your room. We were given new towels, but had to go down to the front desk ourselves to retrieve them. We were assured by the night desk clerk that the manager would "get us taken care of" in the morning. The night clerk was as helpful as he could be, but he had virtually no one else to help him. When we went to check out, we were told that the manager had not yet made it into the property (well after 8:00 AM). When we requested his cell number so we could contact him, the staff refused to give it out. So we left our cell number for him to contact us. SURPRISE - no call ever returned. Mr. Dade Vincent is VERY unprofessional, and it would seem that he either has too many responsibilities with the multiple properties or is not taking care of business. I had prepaid the reservation through Priceline, and received what I considered a fair price. To make matters worse, when I returned to work on Monday, I discovered that Best Western Galveston West Beach Hotel had charged my credit card for the stay a second time. I made two phone calls, speaking to Kimberly one day, and with Dawn the next. Kimberly promised to research the situation and call me back within 30 minutes. Dawn offered no help, saying that only Mr. Vincent could have the charge removed from my card. He was magically in a meeting until late afternoon, and so again I left my number for a return call. You guessed it - no call from Mr. Vincent! Does he really exist, or is he more like Santa Claus or the Easter Bunny? I called Priceline for assistance, and they told me they would have to speak with Mr. Vincent before they could refund my charges, but promised to call back after attempting to communicate with the phantom, Mr. Vincent. They did call back, and agreed to refund my charges because the property personnel were UNCOOPERATIVE. So, there is a second opinion if you needed one. My money was refunded by Priceline, and the hotel personnel never did anything to correct their error. I think it was easier for the Best Western Galveston West Beach Hotel to process in the manner they did. VERY POOR BUSINESS PRACTICES! Recap: Good price, nice location, terrible service, deceptive trade policies, not clean rooms, and substandard breakfast. If you actually see the manager, give him my regards. He definitely needs to find a career where customer service is not a requirement. Sometimes, it is better to spend a little more to avoid this type of experience.

I used Priceline's, "express deals' to find a last minute hotel for a few days during the week. If you've done this then you know that you don't find out WHICH hotel you get until after you pay. Although I typically don't use this selection on anything less than a 3 star, I decided since it was a 2.5 at half the price that I'd take the risk. I was a bit nervous initially after reading the mixed reviews. However, most of the negative ones were from the rooms near the back. Upon check-in I simply asked if it was possible for me to have a room near the front with a view. That's exactly what I received. The room was clean, updated, and I had no complaints at all and I'm fairly picky . I don't even unload my suitcase until after I've taken a peek at my room. In fact, they were quiet accommodating. I added a 3rd night and received a late check out. Although it rained sporadically throughout our stay, I had a balcony with a view of the ocean, the sounds of seagulls, and a comfortable bed to rest. The staff was extremely helpful and I'd stay here again.