Trash in hallways dirty with trash and cigarette butts
Property is old and dirty
Was close to the beach and attractions. Didn’t provide a lot of towels in the room. But was clean n
Great location!
Dirty, roaches, not enough towels in the room. I asked for a 3-4 star hotel. This is barely a 2! Very disappointing. However, the staff has been very helpful and friendly. And the location is great. Just needs to be updated and cleaned better!
It was really bad. The room needed a makeover badly. Everything looked really old and cheap. There were stains everywhere. The cheap plastic toilet paper roll holder was broken. The remote didn’t work. We checked in, saw the room and checked back out. We went down the street to the Hilton and stayed there instead.
Door jammed Bird’s poop at the bottom of pool.
Increíble location
The property was across from the ocean, which is picturesque. Numerous restaurants to chose from, plus an amusement park down the street!!
I thought the hot chocolate machine was an awesome touch at the check in! We loved it!
The hotel looks old but is well maintained.
Average compared to most places I stay
All personnel were very friendly and helpful!
Pleasant surprise. Would stay there again
Room itself was decent and clean. Property itself was not so clean.
Right across the beach, between grocery store and Mexican restaurant. Wonderful we didn’t have to drive at all.
Beachfront Palms Hotel places you within 3 miles (5 km) of popular attractions like Moody Gardens and Galveston Schlitterbahn Waterpark. This 151-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool.
Free full breakfast is served each morning from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free daily manager's reception.
50-inch TVs come with cable channels, and guests can stay connected with free WiFi. Refrigerators, microwaves, and free long-distance calls are other standard amenities. Change of towels is available on request.
At Beachfront Palms Hotel, guests enjoy an indoor pool, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Other amenities at this beach hotel include conference space, a 24-hour business center, and coffee/tea in a common area.
Trash in hallways dirty with trash and cigarette butts
Property is old and dirty
Dear Ulrike,Thank you for sharing your feedback with us. We are deeply sorry that your experience at our property was not up to your expectations. We apologize for any inconvenience caused by the age and cleanliness of our property. Maintaining a clean and comfortable environment is paramount to us, and we regret falling short in this regard. Your comments are taken very seriously, and we will address these matters immediately with our housekeeping and maintenance teams to ensure a higher standard of cleanliness and upkeep moving forward. We understand the importance of providing a pleasant stay for our guests, and we sincerely apologize for any disappointment you experienced. If there is anything specific you would like to share or if you have any further concerns, please feel free to reach out to us directly. Your feedback is invaluable to us as it helps us identify areas we need to improve. We hope you will consider giving us another chance to provide you with a much-improved stay in the future.Thank you for bringing these issues to our attention, and we wish you the best in your future travels.Kind Regards,Beachfront Palms Hotel Management
Was close to the beach and attractions. Didn’t provide a lot of towels in the room. But was clean n
Dear Barton,Thank you for choosing our hotel and for taking the time to share your feedback. We're glad to hear that our hotel's proximity to the beach and attractions was convenient for you during your stay. We apologize if the number of towels provided in your room was insufficient. We appreciate your feedback and will review our towel allocation process to ensure that an appropriate number of towels is provided to our guests. If you ever need additional towels during your stay, please don't hesitate to reach out to our front desk, and we will be more than happy to assist you. We're pleased to hear that you found our hotel to be clean. Maintaining a clean and comfortable environment is our priority, and we're glad we met your expectations in this regard.Thank you again for your feedback. We appreciate your patronage, and we hope to welcome you back for another enjoyable stay in the future. Kind Regards,Beachfront Palms Hotel Management
Great location!
Dear Jose,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location. We strive to provide our guests with a convenient and accessible place to stay.We appreciate your support and hope to welcome you back in the future for another great experience.Kind Regards,Beachfront Palms Hotel Management
Dirty, roaches, not enough towels in the room. I asked for a 3-4 star hotel. This is barely a 2! Very disappointing. However, the staff has been very helpful and friendly. And the location is great. Just needs to be updated and cleaned better!
Dear Amanda, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We appreciate your kind words about our helpful and friendly staff, as well as our convenient location. We take cleanliness seriously and will address the issues you mentioned to ensure a better experience for future guests. We value your input and hope to have the opportunity to provide you with an improved stay in the future.Regards,Beachfront Palms Hotel Management
It was really bad. The room needed a makeover badly. Everything looked really old and cheap. There were stains everywhere. The cheap plastic toilet paper roll holder was broken. The remote didn’t work. We checked in, saw the room and checked back out. We went down the street to the Hilton and stayed there instead.
Dear Stacy,We're extremely disappointed to hear that your recent stay with us fell below your expectations. We apologize that you found the room to be in poor condition, with stains and broken amenities. This is certainly not the level of quality we strive to deliver to our guests, and we regret that we failed to do so on this occasion. We appreciate you bringing these issues to our attention and rest assured that we will take immediate steps to address them. We apologize that we were not able to resolve the issues during your stay and that you had to find alternative accommodations.We hope that you will consider giving us another opportunity to serve you in the future and provide you with the experience that you rightfully deserve.Kind Regards,Beachfront Palms Hotel Management
Door jammed Bird’s poop at the bottom of pool.
Dear Robert,We are sorry to hear about the issues you experienced during your stay with us. We apologize for any inconvenience caused by the jammed door and the bird's droppings in the pool. Please know that we take cleanliness and maintenance seriously, and we will work to address these issues immediately to ensure that they do not happen again in the future. We appreciate you bringing these issues to our attention so that we can improve our services and facilities. We hope that despite these issues, you were still able to enjoy your stay with us and that you will consider staying with us again in the future.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.Best Regards,Beachfront Palms Hotel Management
Increíble location
Dear Robert,Thank you so much for taking the time to leave us a star rating - it's much appreciated! We are glad to see that you had a wonderful stay at Beachfront Palms Hotel. We work tirelessly to ensure our guests experience the best hospitality in Galveston.Again, we are so glad you enjoyed your stay and we would love to host you again.Best Regards,Beachfront Palms Hotel Management
The property was across from the ocean, which is picturesque. Numerous restaurants to chose from, plus an amusement park down the street!!
Dear Harriet,Thank you for taking the time to share your positive feedback about your recent stay at our property. We are thrilled to hear that you enjoyed the picturesque view of the ocean from our hotel and the convenient location with numerous restaurant options and an amusement park just down the street.At our property, we strive to provide our guests with an exceptional experience, and it is always gratifying to know that our efforts have been appreciated. We hope to have the pleasure of welcoming you back in the near future for another memorable stay.Kind Regards,Beachfront Palms Hotel Management
I thought the hot chocolate machine was an awesome touch at the check in! We loved it!
Dear Travis,Thank you so much for the PERFECT SCORE REVIEW! We always care about the guest experience so we try our best to offer the best services to the guests. We look forward to hosting you again in the future. Thank you for staying with us!Best Regards,Beachfront Palms Hotel Management
Dear Judy, We sincerely appreciate your feedback regarding your recent stay. Your comments are crucial to our ongoing efforts to enhance our guest experience, and we deeply regret that certain aspects of your stay did not meet your expectations. We're genuinely sorry to learn about the cleanliness issues you encountered in the hallways, including the presence of trash and cigarette butts. Maintaining a clean and inviting environment for our guests is a priority, and we apologize for any lapses in this area. Your feedback will be shared with our housekeeping team to address these concerns and ensure our hallways are always well-maintained. Please know that your experience does not indicate the standards we strive to uphold, and we will take immediate steps to prevent such occurrences in the future. We value your patronage and hope you might consider staying with us again to experience the improvements we will make based on your feedback. Thank you again for bringing these matters to our attention. Kind Regards,Beachfront Palms Hotel Management