Studio, 1 Queen Bed, Non Smoking
from $95
Extended Stay America - Fremont - Newark
2.5 out of 5.0
2.7
out of 5
Average Guest Review
See all 44 reviews
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Recent guest reviews
Worst manager in history he stole a money order from me an corporate has never returned my calls I will never stay at any property of theirs again an I have spent lots of money with this hotel chain over the last 8 months
They did a great job check in fast clean room an was what I expect when stay in a hotel
Water pressure is low Internet not working No vending machine in the building...
I will never stay here again room was not clean and I did not feel safe at the hotel because there was strange people hanging around outside
It was a great experience. The hotel staff eas nice and so were the rooms
Easy to everywhere. Comfortable and very quiet. The staff are helpful.
The room smells horrible every time I walked into it, even it was called Non-smoking room. They never had a room service during the 4 days I stayed there.
First off rooms are outdated. Our room had a leaky rusty stained toilet. The fridge had stain all around the outside. The two lamps had different lamp covers which did not match. And one of the lamp was being held together with tape. That could be a fire hazard. The rooms smelled like it hasn't been aired out for years. The beds were old and hard. It was just horrible. Oh and the elevator was down and they did not tell us. We had to walk 3 flight of stairs with all our luggage. What a horrible experience.
I had a terrible experience due to cleanliness (towels with hairs, in the shower as well); One night the fire alarm sounded at 2:30 a.m. because of some guys playing. - Some odor in the lobby and the second building. - No room service / cleaning - No Security at all
Room was dirty. Mystery stains and crumbs everywhere.
The room I walked into didn't have a fresh clean smell the refrigerator was dirty and a cabinet door was broken and laying atop the refrigerator. Not what you expect to pay. Things shouldn't be broken or unclean. The heater didn't work either.
bad experience, too expensive for the type of hotel
Hotel staff unhelpful and unclear on rates changing often, room gross and problems everywhere
This hotel is great a home away from home my son had a basketball tornement that weekend and this place was great. Beds are comfy and it's nice and quiet.
I used to thought we can cook there, I was wrong. The cook ware they provide far from usable.
Comfortable, clean rooms, everything I needed for work, close to food & downtown. Coffee in rooms with a nice kitchen & comfortable bed.
Left the hotel without taking a shower. Glad it was not a business trip, and it was only for one night.
This hotel charged my credit card for the stay even tough it was very clear I had paid through it was prepaid. Now I'm having to go through the dispute process with my card company..
They are the nicest friendliest on friday evening on 7/3/14
The location was good. Rooms not very clean. It's specified as renovated recently but it is not. Staffs in the reception not friendly.overall good for a couple of nights stay
Guest reviews for Extended Stay America - Fremont - Newark
manager steals
Everyone
Worst manager in history he stole a money order from me an corporate has never returned my calls I will never stay at any property of theirs again an I have spent lots of money with this hotel chain over the last 8 months
one of the best stays
Everyone
They did a great job check in fast clean room an was what I expect when stay in a hotel
Review comment
General Manager responded on May 18, 2017
Thank you for being our guest at Extended Stay America - Fremont - Newark. We are happy to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
i will not book this hotel again
Everyone
Water pressure is low Internet not working No vending machine in the building...
Review comment
General Manager responded on May 1, 2017
We are truly sorry we did not meet your expectations and the inconvenience caused. We appreciate you bringing this to our attention, and we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
Everyone
I will never stay here again room was not clean and I did not feel safe at the hotel because there was strange people hanging around outside
Review comment
General Manager responded on Mar 29, 2017
Please accept my sincere apologies for our hotel not living up to your expectations. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Everyone
It was a great experience. The hotel staff eas nice and so were the rooms
nice hotel close to highway.
Everyone
Easy to everywhere. Comfortable and very quiet. The staff are helpful.
really bad experience with the stay.
Everyone
The room smells horrible every time I walked into it, even it was called Non-smoking room. They never had a room service during the 4 days I stayed there.
terrible rooms.
Everyone
First off rooms are outdated. Our room had a leaky rusty stained toilet. The fridge had stain all around the outside. The two lamps had different lamp covers which did not match. And one of the lamp was being held together with tape. That could be a fire hazard. The rooms smelled like it hasn't been aired out for years. The beds were old and hard. It was just horrible. Oh and the elevator was down and they did not tell us. We had to walk 3 flight of stairs with all our luggage. What a horrible experience.
4-nigths-stay
Everyone
I had a terrible experience due to cleanliness (towels with hairs, in the shower as well); One night the fire alarm sounded at 2:30 a.m. because of some guys playing. - Some odor in the lobby and the second building. - No room service / cleaning - No Security at all
Everyone
Room was dirty. Mystery stains and crumbs everywhere.
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager