Due to a family emergency, I booked this hotel for my daughter to stay in for the night. I paid for the hotel using Orbitz. When my daughter tried to check in, the staff denied her because she was 19 years old. They also denied my money return because I didn’t cancel 24 hours ahead of time. I will be bashing this hotel on social and will never allow my employees to stay at any one of these chains.
A very nice hotel with the high standards of a Sheraton property.
Being close to the waterfalls garden
Staff was very friendly an welcoming food was excellent! friendly service from the servers an staff! The price was great for the buffet!
Nothing to report, typical low-end Sheraton property. Price was awful high for type of property.
Everything was awesome. Didn't have a problem with nothing
I did not like the fact that I prepaid for the room through your company but they tried to charge me again. Fortunately for me there was not enough money in my account to do so. However they did successfully get what money that was in my account. Leaving me with a negative balance. I called them to straighten it out but I was still without the use of my money until it is returned to my account.
I don't understand why guests at the hotel have to pay to park at the hotel. The garage was empty so there was no demand for spaces. Otherwise this is a great hotel for the price but they should really reconsider their parking policy
There was a dead roach in my bathroom and the manager came in my room without me letting her in to get my credit card for today and it was only 49 minutes past check out.
Amazing hospitality. As you’d expect from a Sheraton property. Grateful.
There is a parking fee and if you don’t want to pay that fee then you are more than able to park your car on the street at a meter really !!! That made me so upset and it’s 30.00 wth well!!!
Check in was disaster. Couldn’t find our reservation though I had all the confirmations. so I had kids sleeping in lobby!
Located in Downtown Fort Worth, Sheraton Fort Worth Downtown Hotel is adjacent to Fort Worth Water Gardens and within a 5-minute walk of other popular sights like Medical Center of Fort Worth. This 429-room, 3.5-star hotel has an indoor pool along with free in-room WiFi and a gym.
Enjoy a bite to eat at Chef's Table, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
The 429 accommodations feature a separate bedroom. 48-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are also standard.
Guests staying at Sheraton Fort Worth Downtown Hotel enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 25 per night, and there's also limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, a conference center, and a 24-hour business center.
Due to a family emergency, I booked this hotel for my daughter to stay in for the night. I paid for the hotel using Orbitz. When my daughter tried to check in, the staff denied her because she was 19 years old. They also denied my money return because I didn’t cancel 24 hours ahead of time. I will be bashing this hotel on social and will never allow my employees to stay at any one of these chains.
A very nice hotel with the high standards of a Sheraton property.
Thanks, Louis! It's outstanding your time at Sheraton Fort Worth Downtown Hotel was fantastic. We can't wait until your next visit! Have a spectacular day!
Being close to the waterfalls garden
Thank you so much for choosing the Sheraton Fort Worth. Please come back soon so we can continue to earn your business. Safe Travels !!
Staff was very friendly an welcoming food was excellent! friendly service from the servers an staff! The price was great for the buffet!
Thank You so much for choosing the Sheraton Fort Worth, please come back soon
Nothing to report, typical low-end Sheraton property. Price was awful high for type of property.
Thank You for your feedback, please give us an opportunity to make up for this disappointing stay
Everything was awesome. Didn't have a problem with nothing
Thank You for staying with us....please come back soon to our great city of Fort Worth, safe travels !!
Thank You so much for your feedback, please come back soon so we can take great care of you here at the Sheraton Fort Worth !!
I did not like the fact that I prepaid for the room through your company but they tried to charge me again. Fortunately for me there was not enough money in my account to do so. However they did successfully get what money that was in my account. Leaving me with a negative balance. I called them to straighten it out but I was still without the use of my money until it is returned to my account.
Thank you for your feedback, please accept my apologies for the disappointment on your check-in. I hope you will give us an opportunity to restore your confidence in the Sheraton Fort Worth
Dear Paul, Please accept my apologies for inconveniences during this emergency for your family. We do have a minimum age of 21 years for anyone checking into our hotel alone. This detail is may not be posted in the Orbitz or Expedia website, which we do not control. Since you paid Orbitz, we cannot refund the money we did not take. However, if you request the refund from the site, we will help you get the refund from them when they call the hotel for approval on the credit. They can ask for me or ask for our Revenue Manager and we will take care of this. John Yeung General Manager