Extended Stay America - Fort Worth - Southwest2.5 out of 5.0
Recent guest reviews
Very nice hotel if you are staying more than a couple nights with a full kitchen, bath, bedroom and desk area. Front desk folks were very friendly and helpful. Very modest breakfast fare but they probably expect many guests to make their own with the kitchens. Overall, enjoyed the experience and would book again if staying any length of time. Very reasonable rates.
Booked this hotel over the phone using a BOG certificate because of a horrible experience at one of their KC hotels... Was told I would be getting a "smoking" 1-BDRM Queen Suite the best room they offer. I arrive at the hotel only to be told 1. All their hotels are smoke-free 2. They don't even have suites at their location 3. The reservation agents are contracted out and they always over promise what they don't have. I was really upset but the room they were able to offer me did suffice. The staff was friendly, the pool was okay, and the room was clean. This hotel is right around a bunch of stores, restaurants, and the mall
Wow your customers and make them want to come back to stay with your over the top customer service. Go above and beyond. Make sure that all rooms have working refrigerators, stoves, microwaves and hot water.
Great place to stay. The staff is friendly and helpful and work hard to make you feel at home. I would recommend staying whether your on vacation or relocating or anything in between. They go out of their way to get you anything you might want or need. My teenage son loved it there as well.
Read the reviews, was skeptical at first because they were some negative ones but they must have been the problem because this place is Awesome! No problems, friendly staff quick check in room awesome!
The rooms were nice and the location was great. The site definitely needs to pay more attention to cleanliness. I had to clean the floors in my room and the stairwells were disgusting. This hotel has the ability to be very nice!
Not a clean hotel, bathroom and Kitchen, we personally cleaned ourselves. Carpet was dirty. Front desk was never around when you tried to restalk your towls. They only do military discounts on certian types of rooms. and expect to pay your full pet deposit even if you checkout earlier than your initial date. Although they did prorate our time just not the pet.
My family and I have no complaints about this hotel or the employees. It was very nice loved the room we were in and it was quite. The staff were very friendly and nice they made us feel very welcomed
Room layout was good for families, staff is friendly, price is good, grab-and-go breakfast selection is slim and not restocked daily, pool and permimeter area not always kept clean, room location was near elevator, lobby, and workout room so noise was loud during sleeping hours.
This hotel is so nice and very accommodating! Coventry was working the front desk and gave us great food recommendations for nearby restaurants as well as a 10% off card for Texas Roadhouse. She made sure we didn't need anything and were satisfied. We even forgot toothpaste and she was able to provide us little pouches. It was amazing! The rooms are very spacious and clean as well. Highly recommend this hotel.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 70 reviews