Extended Stay America - Fort Worth - Southwest2.5 out of 5.0
Recent guest reviews
Booked this hotel over the phone using a BOG certificate because of a horrible experience at one of their KC hotels... Was told I would be getting a "smoking" 1-BDRM Queen Suite the best room they offer. I arrive at the hotel only to be told 1. All their hotels are smoke-free 2. They don't even have suites at their location 3. The reservation agents are contracted out and they always over promise what they don't have. I was really upset but the room they were able to offer me did suffice. The staff was friendly, the pool was okay, and the room was clean. This hotel is right around a bunch of stores, restaurants, and the mall
Great place to stay. The staff is friendly and helpful and work hard to make you feel at home. I would recommend staying whether your on vacation or relocating or anything in between. They go out of their way to get you anything you might want or need. My teenage son loved it there as well.
Read the reviews, was skeptical at first because they were some negative ones but they must have been the problem because this place is Awesome! No problems, friendly staff quick check in room awesome!
The rooms were nice and the location was great. The site definitely needs to pay more attention to cleanliness. I had to clean the floors in my room and the stairwells were disgusting. This hotel has the ability to be very nice!
Not a clean hotel, bathroom and Kitchen, we personally cleaned ourselves. Carpet was dirty. Front desk was never around when you tried to restalk your towls. They only do military discounts on certian types of rooms. and expect to pay your full pet deposit even if you checkout earlier than your initial date. Although they did prorate our time just not the pet.
My family and I have no complaints about this hotel or the employees. It was very nice loved the room we were in and it was quite. The staff were very friendly and nice they made us feel very welcomed
Room layout was good for families, staff is friendly, price is good, grab-and-go breakfast selection is slim and not restocked daily, pool and permimeter area not always kept clean, room location was near elevator, lobby, and workout room so noise was loud during sleeping hours.
This hotel is so nice and very accommodating! Coventry was working the front desk and gave us great food recommendations for nearby restaurants as well as a 10% off card for Texas Roadhouse. She made sure we didn't need anything and were satisfied. We even forgot toothpaste and she was able to provide us little pouches. It was amazing! The rooms are very spacious and clean as well. Highly recommend this hotel.
We loved this place so much, we stayed for another month. Everyone is so friendly and they go above and beyond to make your stay a great one. There are few things as stressful as having a flood destroy your house, and even with all the upheaval in our lives right now, coming back to our room with a full kitchen, a pool and a large grassy area next to a lovely little river has made this experience so much better. You would think after living in a hotel for 7 weeks my kids would be ready to go home, but they have all expressed that they're going to miss this place. There are so many things within walking distance and Main Event is a short drive away. This hotel is in the middle of so much, but with the river bordering one side of the property and a sloping hill on the other side, it has the feel of a more secluded, quieter place. Every single person from the maintenance man to the general manager are committed to making your stay a happy, comfortable one, and it really shows. Hopefully, my house never gets flooded again. But if it does, or if we ever have a reason for a staycation in Fort Worth, this is no longer my first choice, but my ONLY choice. If you want to see pictures, check out their website. This is the first time in my entire life that I've walked into a hotel room and the room actually looked like the pictures on the website.
This just may be my very first bad review of a hotel. :(. But here it is. Charged $30 each room for an early check in. (Less than an hour) Had 2 rooms, 2 nights.. rooms were clean, but incomplete. Had to beg, and go down to check out dishes etc. (which were dirty, still had grease and food in one of the pans. Sets were in complete) had to really beg for a coffee pot. Then no filters, so it was unusable anyway. (Nothing was delivered to the room) Shower sucked. "Free internet" was not free if you actually wanted decent net. Beds were uncomfortable, couches even worse. No ice machine or bucket. Just 2 trays. (For 8 people) Had to pay for housekeeping. ( wth?!) Grab and go "breakfast" was gone if you didn't get there at the very minute they set it out. Felt like a dystopian future or prison where you have to fight for food and items. Craziness! Checked out, got home, had 3 extra charges on my card. No one knows why. Never again. For spending over $500 on this hotel.. I could have gotten SO much better. Lesson learned.
Reviews from Trip Advisor
45% of guests recommend this hotelTotal of 69 reviews