The pool was unsafe. You could not see the bottom and it was filthy. I slipped going down the steps into the pool because I could not see the bottom. If a child was drowning at the bottom, no one would be able to see them.
Really nice hotel. Staff is super friendly and helpful. Also, it’s surrounded by nice restaurants and bars.
It was great except no syrup for pancakes and then after tipping the valet plus the $32 valet fee got pricey. The plus to valet though was i didn't have to wait to get my car and it was only a one time charge of $32.otherwise it was a great experience and everything plus some of what I was looking for in a stay-cation.
The stay went perfectly, the front desk was super helpful and accommodating. The room was perfect and had everything we needed. Look forward to coming back again. 😊
Poor customer service from management at the hotel
This is our 2nd time staying at this hotel. Simply a TOP 2 of all the places we have stayed at. Right in the middle of downtown Ft. Worth, very convenient - everything within walking distance. From the valet parking, to the check in - check out - the manager 'drink' specials to breakfast - SIMPLY the very best. The manager of this facility takes GREAT pride and it shows! Congrats!
Very friendly staff and very clean. Great location
Everything was fantastic. My only complaint is that the ac unit in the bedroom was so loud that we couldn’t use it.
Great location. Big rooms. Sundance Square area nearby has lots of shopping and restaurants.
long waiting time at lift , we almost have to wait at least 10 minutes most of the times during my recent visit that was bit frustrating other than that every thing great.
The view of the city was great, the room was spectacular. Loved the bathroom size. Beautiful jetted tub and dual shower heads. Will definitely be booking that one again!
Hotel charged credit card twice for potential incidentals that were never processed.
We were surprised to get a suite and it was within walking distance of all the places!!
Excellent staff, great location, complimentary breakfasts a great plus
Located in Downtown Fort Worth, Embassy Suites by Hilton Fort Worth Downtown is within a 5-minute walk of Sundance Square and within 15 minutes of other popular attractions like Fort Worth Convention Center. This 3.5-star hotel has 156 guestrooms and offers an indoor pool, free in-room WiFi, and a gym.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
All 156 air-conditioned accommodations feature living rooms. 50-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, microwaves, and refrigerators.
Guests of Embassy Suites by Hilton Fort Worth Downtown have access to an indoor pool, a gym, and free WiFi in public areas. Valet parking is offered for USD 32 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, express check-in, and express check-out.
The pool was unsafe. You could not see the bottom and it was filthy. I slipped going down the steps into the pool because I could not see the bottom. If a child was drowning at the bottom, no one would be able to see them.
Really nice hotel. Staff is super friendly and helpful. Also, it’s surrounded by nice restaurants and bars.
Hi Gabriela, thank you for your glowing review! We are glad you enjoyed your stay and we hope to welcome you back again soon! Lauren
It was great except no syrup for pancakes and then after tipping the valet plus the $32 valet fee got pricey. The plus to valet though was i didn't have to wait to get my car and it was only a one time charge of $32.otherwise it was a great experience and everything plus some of what I was looking for in a stay-cation.
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with Embassy Suites Fort Worth - Downtown. We hope to welcome you back again soon, I promise that we will have plenty of syrup for your pancakes!
The stay went perfectly, the front desk was super helpful and accommodating. The room was perfect and had everything we needed. Look forward to coming back again. 😊
Rae, thank you for your glowing review. We are delighted to know you loved our comfortable property and that you had a pleasant time with us. We hope to welcome you again at Embassy Suites Fort Worth - Downtown. - Bridge
Poor customer service from management at the hotel
Hi Shawn, Thank you for taking the time to review our hotel. If you would please reach out to me Bridget.Shelton@Hilton.com I would appreciate any details that we can address on our end. We take are service very seriously and I would like to follow-up on this given more direction. We hope you give us another try and a second opportunity to earn that perfect score! Bridge
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. – Bridge
This is our 2nd time staying at this hotel. Simply a TOP 2 of all the places we have stayed at. Right in the middle of downtown Ft. Worth, very convenient - everything within walking distance. From the valet parking, to the check in - check out - the manager 'drink' specials to breakfast - SIMPLY the very best. The manager of this facility takes GREAT pride and it shows! Congrats!
Thank you for your feedback. We appreciate your business.
Thank you for your feedback. We appreciate your business.
Very friendly staff and very clean. Great location
Thank you for your feedback. We appreciate your business.
Hi Robin, Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope you will consider staying with us again so that we have another chance to provide you with a superior experience. Lauren