It was willfully unclean.
Property was old and worn out and several areas were not cleaned well. Powder residue was all over carpet, paint was peeling in bathroom, remote was missing back, sticky lollipop stick stuck to dust ruffle, door was difficult to lock.
Great staff! They helped me out and made my time there very enjoyable.
Good staff, clean rooms had a towel hanger was afraid going to fall off. Wish they would bring back breakfast. I’m a trucker by profession so parking even a truck no trailer would be hard. Thank you for the room and wish you all well.
Totally over priced for such basic ,bottom of the line room and amenities.Room was minus a couch that was supposed to be there and no amenities offered at all.
Property was terribly dirty, claims doing renovations but this was beyond renovation dust. Rooms were dirty. Floor covered in dirt and dog hair. Furniture was beat up and there were roaches in bathroom.
I showed up early, due to a red eye flight from the west coast. It was around 11:00am when check in time is 2:00. I explained my situation and the nice lady told me it’ll be 1/2hr to an hour. I felt like that eas a pretty good deal. I asked her if there eas somewhere I could wait, but the lobby was closed due to COVID, so I had to wait outside. After about a half hour of looking at homeless outside the kind lady came out and invited me in. Upon entering the facility I noticed paint and mess all around the halls on my to the room. (There were signs in the elevator asking to excuse the mess due to remodeling) After entering my room I discovered they are not only renovating the halls/lobby they were also doing the rooms. There was dryed paint spots all over the couch the floor the TV, the bathroom facet, it was everywhere. I inspected the bed and sheets and they were relatively clean, so that made me feel better. When I looked down on the floor, not only did I see the paint spots I noticed hair
Smelled like dogs & cigarette on the 1st floor, the room was dirty, some light did not work, Tv was not set-up, No breakfast, No coffee, No Lobby. Out side look ok
Front Desk personnel were very friendly and professional, especially the beautiful blonde lady! The cleanliness of the hotel could have been better. A little run down.
There were cigarette burns in the sheets and blankets. Got new sheets and blankets and there were cigarette burns in those as well. Floor wasn’t swept for mopped. There were other people’s things still laying on the tables when we got in there. We had our 5 month with us and the whole place smelt like weed and cigarettes.
The water pressure in shower was non-existent, it took over 20 minutes to rinse off soap and shampoo. Only 4 smal tables in breakfast area, no room to sit or get around people. Rough scratchy towels. Nothing in walking distance even though it is listed as downtown.
It was not very clean and the front desk was sitting watching tv when I came in to check in.
Paid for hot tub room did not have one ...check with staff said only had 3 room with hot tubs and there was not one available ..they said they only charge us 99.00 but orbitz still took 139.00 from my account
There are two ice machines, one had no ice, the other was broken down. Breakfast was fair - you could make a waffle.
Room was filthy. Lots of dirt smears around all door handles and entire door. Base boards in bathroom were covered in who knows what, with a large brown stain on the wall too. Just everything. And the bathroom floor tile/laminate was soaked in water. Everywhere you stepped liquid would seep UP around the edges
Hotel is under renovation. Pool was closed. Building was not secure. Breakfast was very sparse. Price was a little high for the accommodations.
Dump. And it smelled and the towels were stained dirty
Located in Downtown Chattanooga within a mile (2 km) of Chattanooga Choo Choo, Red Roof Inn PLUS+ & Suites Chattanooga - Downtown is within 2 miles (3 km) of other popular sights such as Chattanooga Riverfront. The 51 rooms at this hotel include refrigerators, microwaves, and coffee makers.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Weekly housekeeping is available.
Guests of Red Roof Inn PLUS+ & Suites Chattanooga - Downtown enjoy free WiFi in public areas, coffee in a common area, and free newspapers. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a vending machine and a TV in a common area.
It was willfully unclean.
Property was old and worn out and several areas were not cleaned well. Powder residue was all over carpet, paint was peeling in bathroom, remote was missing back, sticky lollipop stick stuck to dust ruffle, door was difficult to lock.
Great staff! They helped me out and made my time there very enjoyable.
Good staff, clean rooms had a towel hanger was afraid going to fall off. Wish they would bring back breakfast. I’m a trucker by profession so parking even a truck no trailer would be hard. Thank you for the room and wish you all well.
Totally over priced for such basic ,bottom of the line room and amenities.Room was minus a couch that was supposed to be there and no amenities offered at all.
Property was terribly dirty, claims doing renovations but this was beyond renovation dust. Rooms were dirty. Floor covered in dirt and dog hair. Furniture was beat up and there were roaches in bathroom.
Dear Bianca, Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us. We have addressed all the negative aspects raised by you to our housekeeping and staff to ensure that these events do not reoccur in the future. Once again please accept our deepest apologies for the inconvenience you encountered during your stay. And thank you for letting us know, hence allowing us to improve.
I showed up early, due to a red eye flight from the west coast. It was around 11:00am when check in time is 2:00. I explained my situation and the nice lady told me it’ll be 1/2hr to an hour. I felt like that eas a pretty good deal. I asked her if there eas somewhere I could wait, but the lobby was closed due to COVID, so I had to wait outside. After about a half hour of looking at homeless outside the kind lady came out and invited me in. Upon entering the facility I noticed paint and mess all around the halls on my to the room. (There were signs in the elevator asking to excuse the mess due to remodeling) After entering my room I discovered they are not only renovating the halls/lobby they were also doing the rooms. There was dryed paint spots all over the couch the floor the TV, the bathroom facet, it was everywhere. I inspected the bed and sheets and they were relatively clean, so that made me feel better. When I looked down on the floor, not only did I see the paint spots I noticed hair
Dear Guest, Thank you for giving our hotel a rating. This is definitely not the experience we want you to have when staying with us. Rest assured, your rating will be shared with the staff to make the necessary improvements for a more memorable experience.
Smelled like dogs & cigarette on the 1st floor, the room was dirty, some light did not work, Tv was not set-up, No breakfast, No coffee, No Lobby. Out side look ok
Dear Guest, Thanks for your comments about your stay with us. We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experiences, and we understand we let you down. You can be sure we will do better for you next time. Nothing means more to us than providing a pleasant guest experience.
Dear Javier, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Chattanooga - Downtown. I'm so glad we earned your 5/5 score. I was thrilled to see you that you enjoyed everything about your stay, in addition to our great staff. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist