Okay
Terrible value. Our room had a "water view" which was of a dirty stream that was bordered by two highways on either side of it. The bathroom door was an old pocket door that had been converted to a "barn door" that still had the original pocket hardware and required a chain door lock or it would slide open while you were in the bathroom. The rooms required 24 hour notice to clean them, and only every other day. We continually ran out of TP, towels, coffee service and clean glasses. This required us to chase the cleaning truck around, as requests at the front desk were very sweetly acknowledged and then ignored. We never received anything that we requested at the front desk. I asked to check out the night before, because we were leaving at 4:30 am the next morning and was told that the computers were unable to handle that, so no, I couldn't. Neither restaurant was open after breakfast, despite advertising 2 places to eat. Lastly (and most aggravating), when we arrived, we were THEN informed that we would be charged $30 PER DAY to park. Since we were staying 6 nights, that was almost $200 more than the advertised price for the hotel stay.
Good location but run down.
In the morning the view from the top floor was nice. Able to see the beach and that was beautiful.
Great and friendly staff clean rooms would stay here again
This place is awesome. I stayed here for my wife’s birthday and it was awesome. I definitely will continue to use this hotel for my monthly get away. Sutton was awesome and went above and beyond to help me make my stay here a very good one. Thank you 🙏 guys I will see you next month.
The pool was heated a plus but the bathroom door was broken and my son was stuck in it until Maintenence came and opened it they promised a discount and only waved the parking which parking should not be charged
Great location. Easy walk to the beach. Close to great local dining.
It was fantastic! A short distant to the beach great customer service!
This was my birthday trip, but unfortunately they wouldn’t honor the full reservation and so we spent it cleaning an extremely dirty room and filthy rooftop patio completely covered in dirt and spider webs. Additionally, my reservation was sold as included breakfast which they did not honor in flavor they had no food at all even tho other restaurants in the area were all open and there was no order for their restaurant to remain closed. This was purely a cheap decision they made to not deliver what they had sold.
Super nice view from almost every room balcony. 5-6 min walk to the beach. Clean and doing what they can during these trying times.
A bit strange to actually get in to the property - located between the highway and a on-way street, so communicating directions up front would be helpful
Beautiful views of Dana Point Harbor . Staff was excellent!
My sheets had the same sand I tracked into the bed from day 1. I woke up too early to get coffee for my room because housekeeping hadn't shown up yet and there was no spare stock kept on the premises. All staff was super friendly, I would return next time I visit Socal.
Located in Capistrano Beach within a short walk of Doheny State Beach, DoubleTree Suites by Hilton Doheny Beach - Dana Point is within a mile (2 km) of other popular sights such as Dana Point Harbor. This 196-room, 4-star hotel has a restaurant, a 24-hour fitness center, and a rooftop terrace.
In addition to a restaurant that serves breakfast, there's also a rooftop bar. Satisfy your hunger from the comfort of your room with room service.
All 196 rooms provide sofa beds, refrigerators, and coffee makers. 55-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include free weekday newspapers, safes, and phones.
Guests staying at DoubleTree Suites by Hilton Doheny Beach - Dana Point enjoy a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is available for USD 29 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Okay
Terrible value. Our room had a "water view" which was of a dirty stream that was bordered by two highways on either side of it. The bathroom door was an old pocket door that had been converted to a "barn door" that still had the original pocket hardware and required a chain door lock or it would slide open while you were in the bathroom. The rooms required 24 hour notice to clean them, and only every other day. We continually ran out of TP, towels, coffee service and clean glasses. This required us to chase the cleaning truck around, as requests at the front desk were very sweetly acknowledged and then ignored. We never received anything that we requested at the front desk. I asked to check out the night before, because we were leaving at 4:30 am the next morning and was told that the computers were unable to handle that, so no, I couldn't. Neither restaurant was open after breakfast, despite advertising 2 places to eat. Lastly (and most aggravating), when we arrived, we were THEN informed that we would be charged $30 PER DAY to park. Since we were staying 6 nights, that was almost $200 more than the advertised price for the hotel stay.
Good location but run down.
Thank you for choosing to stay with us and taking the time to leave some valuable feedback. We are looking into some potential upgrades in the near future. In addition, we are putting a new preventive maintenance program. The hope is that these measures should help uplift the hotel. Thank you again for staying with us!
In the morning the view from the top floor was nice. Able to see the beach and that was beautiful.
Great and friendly staff clean rooms would stay here again
This place is awesome. I stayed here for my wife’s birthday and it was awesome. I definitely will continue to use this hotel for my monthly get away. Sutton was awesome and went above and beyond to help me make my stay here a very good one. Thank you 🙏 guys I will see you next month.
The pool was heated a plus but the bathroom door was broken and my son was stuck in it until Maintenence came and opened it they promised a discount and only waved the parking which parking should not be charged
Thank you for staying with us and providing some feedback. Your comments will be reviewed so that we may better our services. We are currently looking into making some upgrades around the property, and hope you come back after we have completed some. Thank you again for staying with us.