Getting in and out of the property is a hassle
It is what it is. It’s a great hotel for families looking to have a little bit more space than what a standard hotel offers. That being said, their pool was great (minus the slick tiles around the pool), and their rooftop bar/ restaurant was lovely in the evenings. And children are welcome. Close by the beach. The access to the hotel is a little annoying. You can literally only enter the property from one direction. The north. THATS IT. Now, that being said, we had a wonderful stay. Our room had a fantastic view of the bay, and we watched the surfers every morning.
Very spacious rooms and close proximity to the beach.
I didn’t like anything about this property, difficult to get in, no maid services, in the restaurant they have a really bad service, terrible all the way
Close to the beach
Great stay!
Directly across from the beach. Top floor bar & grill is nice
Location is great but staff and quality very poor. Very very bad experience. I wouldn’t ever stay there again nor recommended to any of my friends. Hotel rooms in bad condition. Rusted parts of tub. Floor we were staying on had someone was smoking weed. I told front desk and the small was there through the night and the smell really bothered me as I have asthma. My worse experience was the front desk crew. A female was helping me and wasn’t welcoming at all when I came in. Her answers were really tough and came across very aggressive. I told her the room I booked looks like it had balcony. She cut me off and said we don’t have a room avail with Balcony. And when I insisted that I wanted one with balcony. she goes it’s $108 upgrade. Assistant manager was next to her. I said why I need to pay more when I already booked and pic looks like it has one. Assistant manager goes you pod with 3rd party and we don’t know how much you paid so u need to pay for upgrade if u want it. The way he said that was very bad and made me feel like I paid $20 for the room. Overall Experience wasn’t good at all and didn’t feel respected as a guest. I won’t be booking this hotel for me or anyone else again.
Pros: Check in process was awesome! Staff was very helpful and kind. The property is very clean updated. There is a very nice outdoor bar on the 4th floor. Easy parking Cons: The bar can be a little too loud at night if your room is near the bar. The restaurant downstairs does not open until 4pm The pool is in the smaller side The beach is walking distance but be prepared to walk! Overall, nice property.
This property is just decent. Rooms look different than photos make them seem. Older rooms and newer furniture. Front desk service is awful. Was also terrible during the stay, no smiling, very unfriendly, etc. The best part was the sweet bartender and server gal at the restaurant. However, the worst part is, I left a jacket in the coat closet. The jacket was my dads who passed away. I had already left on a flight when I realized I left it. Called 6 times about it. It’s been over 2 weeks and the front desk keeps ignoring me and tossing me around to voicemails. One lady said they had the item noted in the computer and would call me back after speaking to housekeeping to make sure. Never got a call back. Since then I have left messages with the housekeeping manager and with the front desk with no calls back. I keep calling with no real answers. Then another lady said they had recently gave a black coat that fit the description to someone else. So they basically ignored me and gave my coat to someone else? Still no call back. Awful customer service!!!
Okay
Terrible value. Our room had a "water view" which was of a dirty stream that was bordered by two highways on either side of it. The bathroom door was an old pocket door that had been converted to a "barn door" that still had the original pocket hardware and required a chain door lock or it would slide open while you were in the bathroom. The rooms required 24 hour notice to clean them, and only every other day. We continually ran out of TP, towels, coffee service and clean glasses. This required us to chase the cleaning truck around, as requests at the front desk were very sweetly acknowledged and then ignored. We never received anything that we requested at the front desk. I asked to check out the night before, because we were leaving at 4:30 am the next morning and was told that the computers were unable to handle that, so no, I couldn't. Neither restaurant was open after breakfast, despite advertising 2 places to eat. Lastly (and most aggravating), when we arrived, we were THEN informed that we would be charged $30 PER DAY to park. Since we were staying 6 nights, that was almost $200 more than the advertised price for the hotel stay.
Good location but run down.
In the morning the view from the top floor was nice. Able to see the beach and that was beautiful.
Great and friendly staff clean rooms would stay here again
Located in Capistrano Beach within a short walk of Doheny State Beach, DoubleTree Suites by Hilton Doheny Beach - Dana Point is within a mile (2 km) of other popular sights such as Dana Point Harbor. This 196-room, 4-star hotel has a restaurant, a 24-hour gym, and a rooftop terrace.
In addition to a restaurant that serves breakfast, there's also a rooftop bar. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect to find WiFi and 55-inch TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Sofa beds, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
Guests staying at DoubleTree Suites by Hilton Doheny Beach - Dana Point enjoy a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 35 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and a computer station.
Getting in and out of the property is a hassle
It is what it is. It’s a great hotel for families looking to have a little bit more space than what a standard hotel offers. That being said, their pool was great (minus the slick tiles around the pool), and their rooftop bar/ restaurant was lovely in the evenings. And children are welcome. Close by the beach. The access to the hotel is a little annoying. You can literally only enter the property from one direction. The north. THATS IT. Now, that being said, we had a wonderful stay. Our room had a fantastic view of the bay, and we watched the surfers every morning.
Thank you for taking the time to share your review with us, Richard. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!
Very spacious rooms and close proximity to the beach.
Thank you for the great review, Mila! We're thrilled to hear that you had a great stay at DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Please come see us again soon!
I didn’t like anything about this property, difficult to get in, no maid services, in the restaurant they have a really bad service, terrible all the way
Thank you for sharing your experience Cesar, we appreciate the feedback. We will share your feedback with our teams.
Close to the beach
Thank you for being our guest! So glad you enjoyed your stay.
Great stay!
Thank you for taking time to leave feedback about your stay with us we do appreciate it. And we hope to see you again soon in the near future.
Directly across from the beach. Top floor bar & grill is nice
Thank you for taking time to leave feedback about your stay with us we do appreciate it. And we hope to see you again soon in the near future.
Location is great but staff and quality very poor. Very very bad experience. I wouldn’t ever stay there again nor recommended to any of my friends. Hotel rooms in bad condition. Rusted parts of tub. Floor we were staying on had someone was smoking weed. I told front desk and the small was there through the night and the smell really bothered me as I have asthma. My worse experience was the front desk crew. A female was helping me and wasn’t welcoming at all when I came in. Her answers were really tough and came across very aggressive. I told her the room I booked looks like it had balcony. She cut me off and said we don’t have a room avail with Balcony. And when I insisted that I wanted one with balcony. she goes it’s $108 upgrade. Assistant manager was next to her. I said why I need to pay more when I already booked and pic looks like it has one. Assistant manager goes you pod with 3rd party and we don’t know how much you paid so u need to pay for upgrade if u want it. The way he said that was very bad and made me feel like I paid $20 for the room. Overall Experience wasn’t good at all and didn’t feel respected as a guest. I won’t be booking this hotel for me or anyone else again.
Thank you for leaving feedback about your stay with us. We apologize that we did not exceed your expectations and we will continue to work on improving this for future guests. We hope you will come back and give us another opportunity to show you how we truly care.
Pros: Check in process was awesome! Staff was very helpful and kind. The property is very clean updated. There is a very nice outdoor bar on the 4th floor. Easy parking Cons: The bar can be a little too loud at night if your room is near the bar. The restaurant downstairs does not open until 4pm The pool is in the smaller side The beach is walking distance but be prepared to walk! Overall, nice property.
Thank you for leaving feedback about your stay with us. We Hope that you will come back and stay with us again soon if your travel plans bring you to the Orange County area.
Thank you for the 4/5 rating, Desiree!It's fantastic your time at the DoubleTree Suites by Hilton Hotel Doheny Beach - Dana Point was great! However, we regret your challenges during check-in/out and that we couldn't exceed your expectations.We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.