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Courtyard by Marriott Charlotte Gastonia

3.0 out of 5.0

Recent guest reviews

Staff is awesome!!! Room very nice and clean. Close to many restaurants and entertainment/activities. We will stay there again.

staff was very friendly and rooms and beds were awesome . Very comfortable beds . I would stay again .

My stay was good my fist night was a bit rough there was a football team in the room next door the next day front desk changed my room with out any hesitation, Thanks guys you made it work.

Hallways smelled like cigarette smoke as if smell was coming thru ventilation. Our first room had an overwhelming smell of bleach. It was very sickening. They moved us to a room on another floor which was much better. The next morning we were awakened by hammering from renovations on floor below. Overall the hotel was nice but I can say I have had much better stays elsewhere. The best thing was the dual showerhead. It was amazing.

there for a family outing/reunion and enjoyed every minute with family. Room was nice clean, but really needed handicapped bars by toilet and higher commode, unit was close to the floor, no bar to help get up. only other problem was a/c smelled of urine ...

We were in town for a family wedding. There was 6 rooms of us for the wedding. The staff was very friendly and helpful. Only suggestion I have is to put vents into the bathroom and offer a free breakfast buffet. The location was great to get to the wedding in Clover, SC. We did not use the pool, bur the other family member with children did.

Got up at 7am to see the toilet overflowing called and let them know came and got the water up but didnt even clean the bathroom.The plumber came and told me theycame and told me they had fault strippers on the toilet.

The hotel is beautiful to view....I expected our stay to be comfortable. The hotel did not appear to be busy. The restauant addition was very inept..so many complaints re: the poor service. Just ONE example: 4 people in the entire lounge...2 at our table, and they "forgot" one of our meals?? Whether at the counter or sitting at a table, there was always some confusion in completing an order. They never got it right-we finally ate elsewhere. As for the hotel, there were many issues, but the most important were: our room was not cleaned. Simple as that.....the floor, sink and tables were not touched, the bed sheets on top of the mattress, towels were bunched up, pillows just tossed on the bed....no cups left for coffee, just sloppy. Pool area/water dirty and chlorine very strong...unable to use. Guest information guide - out of date. Only two people introduced themselves: Lamour and Animine (spelling?) and along with the gentleman at the front desk were wonderful.On the last day, when speaking with the Manager, it seems there have been many changes for the staff and I do know how difficult transition can be. These complaints are minor, and I have previous stays with the Marriott Corp. that have been wonderful. I think there just needs to be more attention to detail.

Very helpful man at the front desk. Clean, quiet hotel.

I loved everything about my stay. The staff was nice and the room was outstanding. Thank you Marriott for another very nice stay.

Typical CY by M. Pros: double headed shower was really nice and tons of outlets in the room at convenient locations. Hotel is located near good restaurant spots and my appt. Cons: the heater in my room was noisy and the hotel restaurant was closed for training (2/17/14). The "gym" had 2 treadmills, 1 elliptical and a bench but no weights.

We spent eight nights at this well appointed hotel and had an excellent experience, The staff were friendly and accommodating and make our stay quite delightful. Breakfast was good and catered to all taste buds. A restaurant was not available for dinner or room service which would have been nice, given that the polar vortex made ventures outside a chilling experience. I would definitely stay again and hope that other members of the chain are equally accommodating.

I was a little disappointed in the fact that the hotel lobby was being renovated but that did not cause me much undue stress. Everything else was above average. I enjoyed my stay.

I traveled down for just one night and was pleasantly surprised by my accommodations. The room was spacious and clean. The updates to the rooms were extremely well done. I would recommend this hotel and would stay there again.

I was charged by OPribitz and when I arrived the front desk person charged my card AGAIN for larger than the amount of the original room. This really is not good business practice.

We had to have our room changed since the A/C did not work. When we were moved to next room, the A/C ran 5 minutes and then was off for 10. This pattern repeated all night long.

The location was great but the quality of hotel not so good. First impression was great but when room was cleaned the proper towels were not replaced and when I requested from the front desk wrong towels were brought to the room, someone's previous survey was left in the room which was very disatisfied and I requested a new one be left for me, and it never was...

The staff was extremely courteous, my room was clean. Great breakfast. I only wish the vending machines were on each floor.

My stay was pleasant. The staff were attentive and took care of all our groups needs.

1856 Remount Road Gastonia NC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Within a short walk of Eastridge Mall, Courtyard by Marriott Charlotte Gastonia is within 2 miles (3 km) of Schiele Museum of Natural History. This 130-room, 3-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking. Also near this Gastonia hotel are Little Theater of Gastonia and Catawba Creek Golf Course.


Dining

This hotel is home to a bistro and a bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All of Courtyard by Marriott Charlotte Gastonia's 130 air-conditioned rooms provide coffee makers, free newspapers, and safes. Guests can expect 27-inch TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, phones, and ironing boards.


Property features

At Courtyard by Marriott Charlotte Gastonia, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Standard Room

Queen 2 | Sleeps 4

Guest reviews for Courtyard by Marriott Charlotte Gastonia

Everyone (6) Couples (6) Business (2) Family (5) Other (2)
5

nice hotel near my daughter, plus near charlotte

Everyone

Staff is awesome!!! Room very nice and clean. Close to many restaurants and entertainment/activities. We will stay there again.

By on Oct 9, 2017

Review comment responded on Oct 11, 2017

Dear Guest, we were delighted to read you enjoyed your stay at the Courtyard Charlotte Gastonia. As you mentioned, our location is unique in that we are not too far off the expressway and we have many restaurants to choose from in the area, in addition, we are thrilled to know you loved the service provided by our courteous associates. We hope to see you back again soon. Olivia Popplewell, General Manager

4

awesome hotel

Everyone

staff was very friendly and rooms and beds were awesome . Very comfortable beds . I would stay again .

By on Mar 1, 2017

Review comment responded on Mar 3, 2017

Dear Guest, thank you for sharing a review of the Courtyard Charlotte Gastonia. We are pleased to read that you liked our friendly associates and your comfortable room. Thanks again for your kind words, and we look forward to seeing you soon. Olivia Popplewell, General Manager

4

weekend getaway.

Everyone

My stay was good my fist night was a bit rough there was a football team in the room next door the next day front desk changed my room with out any hesitation, Thanks guys you made it work.

By , from philly on Nov 22, 2016

Review comment responded on Nov 24, 2016

Thanks for taking the time to let us know that your weekend getaway at the Courtyard Charlotte Gastonia was comfortable. We are happy that our location was perfect for your needs and you enjoyed the exceptional service from our front Desk associates. We hope you will choose us the next time you visit our area! Olivia Popplewell General Manager

3

average hotel. busy weekend in gastonia?

Everyone

By on Oct 24, 2016

Review comment responded on Oct 26, 2016

We apologize for disturbances from other guests during the night. We are so sorry you did not sleep well in our hotel and that we failed to resolve the problem while you are here. We appreciate your feedback and hope you will stay with us again in future. Olivia Popplewell General Manager

3
Everyone

Hallways smelled like cigarette smoke as if smell was coming thru ventilation. Our first room had an overwhelming smell of bleach. It was very sickening. They moved us to a room on another floor which was much better. The next morning we were awakened by hammering from renovations on floor below. Overall the hotel was nice but I can say I have had much better stays elsewhere. The best thing was the dual showerhead. It was amazing.

By on Aug 31, 2016

Review comment responded on Sep 2, 2016

Thank you for staying with us and for taking the time to share your experience. We are glad to know you enjoyed the wonderful shower but we are very sorry about the noise and the smell. I can assure you that we will address these issues in an effort to improve the overall guest experience. We hope to have another opportunity to provide you with a more memorable experience in the future. Thank you. Olivia Popplewell, General Manager

4

smell in the a/c

Everyone

there for a family outing/reunion and enjoyed every minute with family. Room was nice clean, but really needed handicapped bars by toilet and higher commode, unit was close to the floor, no bar to help get up. only other problem was a/c smelled of urine ...

By , from Palm Bay, Fl on Apr 14, 2016

Review comment responded on Apr 15, 2016

Thank you for sharing a review of the Courtyard Charlotte Gastonia. We are happy that you and your family enjoyed your time with us, and your compliment about our staff and location were a pleasure to read. We are glad that you liked your clean room and also appreciate your observations regarding the same. We sorry for the issue you encountered with the air conditioning unit, and your concern will be shared with our Engineering staff immediately. However, we apologize for the inconvenience caused. We value your business and hope to have you visit us again. Stay safe during your travels! Olivia Popplewell, General Manager

5

wedding trip

Couples

We were in town for a family wedding. There was 6 rooms of us for the wedding. The staff was very friendly and helpful. Only suggestion I have is to put vents into the bathroom and offer a free breakfast buffet. The location was great to get to the wedding in Clover, SC. We did not use the pool, bur the other family member with children did.

By on Oct 20, 2015

1

bathroom flooded

Families

Got up at 7am to see the toilet overflowing called and let them know came and got the water up but didnt even clean the bathroom.The plumber came and told me theycame and told me they had fault strippers on the toilet.

By on Jul 2, 2014

1

surprised disappointment

Families

The hotel is beautiful to view....I expected our stay to be comfortable. The hotel did not appear to be busy. The restauant addition was very inept..so many complaints re: the poor service. Just ONE example: 4 people in the entire lounge...2 at our table, and they "forgot" one of our meals?? Whether at the counter or sitting at a table, there was always some confusion in completing an order. They never got it right-we finally ate elsewhere. As for the hotel, there were many issues, but the most important were: our room was not cleaned. Simple as that.....the floor, sink and tables were not touched, the bed sheets on top of the mattress, towels were bunched up, pillows just tossed on the bed....no cups left for coffee, just sloppy. Pool area/water dirty and chlorine very strong...unable to use. Guest information guide - out of date. Only two people introduced themselves: Lamour and Animine (spelling?) and along with the gentleman at the front desk were wonderful.On the last day, when speaking with the Manager, it seems there have been many changes for the staff and I do know how difficult transition can be. These complaints are minor, and I have previous stays with the Marriott Corp. that have been wonderful. I think there just needs to be more attention to detail.

By on Jun 12, 2014

4

nice, comfortable stay

Couples

Very helpful man at the front desk. Clean, quiet hotel.

By on Jun 9, 2014