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Recent guest reviews

Booked this hotel for an associate from pictures, seeing the updated lobby & rooms. Pictures are deceiving, it’s not what hotel or rooms look like. An associate said it’s outdated, and his room did not look like the pictures posted. Terrible.

The lobby smelled a little like cigarette smoke upon check-in, but it didn't smell like that anywhere else it in our room so it wasn't a big deal.

The elevator did not work and the did not know when they were coming back to fix it. Said they had a pool however we could not use it because it was not inspected. This was even after I called prior to my trip to verify the pool was open. Would if been nice to have been informed that when I called.

It was your common business hotel.

Great thank you. Everything was great other then housekeeping knocking at our door at 10am

Excellent stay. Will be back. Great little place tucked away with many restaurants nearby.

Nice choices of eats w/n walking distance. Hotel can use a Good cleaning & majir updates.

Had a great time! All the staff was amazing. They were very helpful and pleasant.

My partner and I arrived late Friday night/early Saturday morning and we were checked in by the overnight auditor. As soon as we walked into the room, I sat on one of the double beds and noticed something quickly crawl from the side of the mattress to under the mattress. We were exhausted but still decided to look under the mattress to determine what we saw. A CONFIRMED BED BUG was found within 5min of entering our room. We quickly picked up our bags and headed down to the front desk with the bed bug (as pictured). To our disappointment, the night auditor wrote a message to the General Manager that we "found a friendly critter" in our room and would like a refund. Since this incident was in the middle of the night, a refund could not be conducted and the night auditor promised a call from the GM the following morning. This situation left my partner and I stranded at 4am with no hotel. Luckily we were able to find a hotel and sleep. At 3pm I had still heard NOTHING from this hotel regarding the unfortunate events from the night prior. When we called to follow up on the refund (because we had now put our several hundred dollars), the woman at the front desk had not idea what we were talking about and said the GM had already left. Although, she was able to eventually confirm that a refund had been initiated, the lack of customer service throughout this situation made everything much worst than it already was.

There was hair on the bathroom floor, not mine, and some kind of disgusting material on the night table that should have been cleaned off at the very least before a new guest arrived. I reported this to the manager and she thanked me for bringing it to her attention. She apologized on behalf of the hotel, and indicated that they would do better next time.

Just your basic budget hotel. Lots of updates needed. Chipped paint, stained linens, not real cozy. My room had a mix of soft white light bulbs along with bright white light bulbs. Not a lot of attention to detail. Friendly reception. Good location next to restaurants and highway. I wouldn’t stay here again.

Old, tatered and I will not stay there again. The room was way past in need of a update.

First the pool was closed. The front desk said a pump had failed and even when fixed would still need to be inspected. So, no use of a pool on very hot days during my stay. Ironing board was unusable. The internet in the room was basically non-existent. Lost water for an hour or so due to the town digging up a pipe. The beds had sheets for covers, no blankets.

Hotel is looking old, Ceiling in the hallway had a bad repair job on the 4th floor. The key card wouldn't work and had to get a new one, still didn't work, batteries had to be replaced . This at almost midnight and with my granddaughter who was exhausted. Te hotel staff was very pleasant and apologetic about the problem so the only thing I was upset about was the time of day it happened.

I had a late check in, which went very smoothly. The hotel was easy to find and well lighted. The hotel was clean inside and outside. I was recommended a restaurant by the front desk clerk, that was close and it proved to be worthwhile. The morning breakfast was very complete with many choices and clean. e

This hotel was as expected. It was centrally located to the Lake Norman area and Rt 77 which is what we wanted. The hotel was satisfactory but is definitely only a 2-3 star. The outdoor pool was enjoyed by my husband as the weather was in the mid-high 90's part of the time we were here. The front desk staff were helpful.

Average room. Good value. Friendly staff. Would recommend to others.

This was an older hotel so you could see the wear and tear from numerous visitors. It was clean but needs some remodeling. Staff was very friendly and accommodating.

Liverpool Pkwy Cornelius NC

Hotel highlights

  • Close to Lake Norman
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Lake Norman is within a mile (2 km) of Clarion Inn & Suites, and other popular attractions like Davidson College are within a few miles (5 km). This 80-room hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6 AM to 9 AM.


Rooms

All of Clarion Inn & Suites's 80 individually furnished rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers. Free weekday newspapers, free local calls, and ironing boards are also standard.


Property features

Guests of Clarion Inn & Suites enjoy a 24-hour gym, free WiFi in public areas, and conference space. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Superior Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Standard Room, 1 King Bed, Accessible, Smoking

1 King Bed | Sleeps 2

Guest reviews for Clarion Inn & Suites

Everyone (8) Couples (4) Family (8) Other (7)
1
Business Business

Booked this hotel for an associate from pictures, seeing the updated lobby & rooms. Pictures are deceiving, it’s not what hotel or rooms look like. An associate said it’s outdated, and his room did not look like the pictures posted. Terrible.

By on Feb 26, 2022

5
Family

The lobby smelled a little like cigarette smoke upon check-in, but it didn't smell like that anywhere else it in our room so it wasn't a big deal.

By on Jul 19, 2021

2
Family with small children

The elevator did not work and the did not know when they were coming back to fix it. Said they had a pool however we could not use it because it was not inspected. This was even after I called prior to my trip to verify the pool was open. Would if been nice to have been informed that when I called.

By on May 31, 2021

5
Everyone

By on Apr 30, 2021

3
Partner Couples Business Business

It was your common business hotel.

By on Apr 27, 2021

5
Family with small children

Great thank you. Everything was great other then housekeeping knocking at our door at 10am

By on Jun 19, 2019

Review comment responded on Jun 21, 2019

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Nilay General Manager

5
Family

Excellent stay. Will be back. Great little place tucked away with many restaurants nearby.

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Nilay

3
Family Business Business

Nice choices of eats w/n walking distance. Hotel can use a Good cleaning & majir updates.

By on Mar 26, 2019

Review comment responded on Mar 28, 2019

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

5
Partner Couples

Had a great time! All the staff was amazing. They were very helpful and pleasant.

By on Feb 20, 2019

Review comment responded on Feb 21, 2019

Thank you so much!! We are so happy and thankful that you enjoyed your stay! We will be honored to hopefully see you again soon! :)

1

bed bug infestation!!!

Everyone

My partner and I arrived late Friday night/early Saturday morning and we were checked in by the overnight auditor. As soon as we walked into the room, I sat on one of the double beds and noticed something quickly crawl from the side of the mattress to under the mattress. We were exhausted but still decided to look under the mattress to determine what we saw. A CONFIRMED BED BUG was found within 5min of entering our room. We quickly picked up our bags and headed down to the front desk with the bed bug (as pictured). To our disappointment, the night auditor wrote a message to the General Manager that we "found a friendly critter" in our room and would like a refund. Since this incident was in the middle of the night, a refund could not be conducted and the night auditor promised a call from the GM the following morning. This situation left my partner and I stranded at 4am with no hotel. Luckily we were able to find a hotel and sleep. At 3pm I had still heard NOTHING from this hotel regarding the unfortunate events from the night prior. When we called to follow up on the refund (because we had now put our several hundred dollars), the woman at the front desk had not idea what we were talking about and said the GM had already left. Although, she was able to eventually confirm that a refund had been initiated, the lack of customer service throughout this situation made everything much worst than it already was.

By , from Washington DC on Jun 16, 2018

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