Clarion Inn & Suites

Excellent stay. Will be back. Great little place tucked away with many restaurants nearby.

Nice choices of eats w/n walking distance. Hotel can use a Good cleaning & majir updates.

Had a great time! All the staff was amazing. They were very helpful and pleasant.

My partner and I arrived late Friday night/early Saturday morning and we were checked in by the overnight auditor. As soon as we walked into the room, I sat on one of the double beds and noticed something quickly crawl from the side of the mattress to under the mattress. We were exhausted but still decided to look under the mattress to determine what we saw. A CONFIRMED BED BUG was found within 5min of entering our room. We quickly picked up our bags and headed down to the front desk with the bed bug (as pictured). To our disappointment, the night auditor wrote a message to the General Manager that we "found a friendly critter" in our room and would like a refund. Since this incident was in the middle of the night, a refund could not be conducted and the night auditor promised a call from the GM the following morning. This situation left my partner and I stranded at 4am with no hotel. Luckily we were able to find a hotel and sleep. At 3pm I had still heard NOTHING from this hotel regarding the unfortunate events from the night prior. When we called to follow up on the refund (because we had now put our several hundred dollars), the woman at the front desk had not idea what we were talking about and said the GM had already left. Although, she was able to eventually confirm that a refund had been initiated, the lack of customer service throughout this situation made everything much worst than it already was.

There was hair on the bathroom floor, not mine, and some kind of disgusting material on the night table that should have been cleaned off at the very least before a new guest arrived. I reported this to the manager and she thanked me for bringing it to her attention. She apologized on behalf of the hotel, and indicated that they would do better next time.

Just your basic budget hotel. Lots of updates needed. Chipped paint, stained linens, not real cozy. My room had a mix of soft white light bulbs along with bright white light bulbs. Not a lot of attention to detail. Friendly reception. Good location next to restaurants and highway. I wouldn’t stay here again.

Old, tatered and I will not stay there again. The room was way past in need of a update.

First the pool was closed. The front desk said a pump had failed and even when fixed would still need to be inspected. So, no use of a pool on very hot days during my stay. Ironing board was unusable. The internet in the room was basically non-existent. Lost water for an hour or so due to the town digging up a pipe. The beds had sheets for covers, no blankets.

Hotel is looking old, Ceiling in the hallway had a bad repair job on the 4th floor. The key card wouldn't work and had to get a new one, still didn't work, batteries had to be replaced . This at almost midnight and with my granddaughter who was exhausted. Te hotel staff was very pleasant and apologetic about the problem so the only thing I was upset about was the time of day it happened.

I had a late check in, which went very smoothly. The hotel was easy to find and well lighted. The hotel was clean inside and outside. I was recommended a restaurant by the front desk clerk, that was close and it proved to be worthwhile. The morning breakfast was very complete with many choices and clean. e

This hotel was as expected. It was centrally located to the Lake Norman area and Rt 77 which is what we wanted. The hotel was satisfactory but is definitely only a 2-3 star. The outdoor pool was enjoyed by my husband as the weather was in the mid-high 90's part of the time we were here. The front desk staff were helpful.

Average room. Good value. Friendly staff. Would recommend to others.

This was an older hotel so you could see the wear and tear from numerous visitors. It was clean but needs some remodeling. Staff was very friendly and accommodating.

Hotel was clean, comfortable and good value. Harvey's across the street was a good bar/restaurant!

I had a very good time and got what I expected. Will definitively stay there again if life takes me back in that area.

The staff were nice and accommodations more than adequate. Didn't get a chance to try the breakfast but the Waffle House is within walking distance! Nice places to shop & eat close by. Mike

The room was just about what I expected for the price. Clean & comfortable. The king sized bed was great, as were the extra pillows. The photos aren't up to date, the rooms now have flatscreen televisions. I'd stay here again.

Third time (and last) I've stayed here. Gone downhill. Same old yellow caution tape around the non-working hot tub near the pool. Dirty carpeting around baseboards and horrible behind bedside table. One of the glasses was filthy and hadn't been washed. The toilet didn't flush, so we had to manually pull the chain. The bathroom door opens against the toilet and doesn't quite clear it. There was a huge stain with mildew on the bed skirt and The curtains had visible dust and possible mildew. There were also a couple of dark, questionable stains on one of the walls. We also had trouble turning on one of the bedside lights because the switch was stuck. And on top of the microwave was a big glob of something, I'm guessing food. And lastly, the provided note pad was partially wet and had food debris on it. I dared not try the breakfast buffet after seeing all the ickies in our room. Also, the lobby was in need of a good vacuuming. Very disappointing.