I wasn’t expected to wait 5 or 6 hours to access the pool, this is ridiculous, I paid a lot for one night and then I treated like that, they didn’t even put note any where online or in the hotel before you check in to let you know about the wait time, beside how rude some of the staff, and they removed the cushions in the waiting area, never clean the tables and they made me do it. Not going there never.
Great staff but unfortunately they made a mistake with my cabana reservation. My room was okay but later had a leak which left me no choice but to leave. Broken wine glasses in front of my room was very dangerous and it being there for three days of my stay was just ignorant.
The beach access from this place is not as easy. We got stuck in ths camp grounds because they close all access at 7pm and we had no idea. The room rate is not worth staying at this rate stay one block away for the same type of convince and the rates are cheaper. We ended up driving to a beach the next morning.
Great place! There was not as much communication about expectations for room maintenance as I expected but all else was great. Perfect location too!
The property is beautiful, right across the street from the beach
Lounge closed at midnight . The hot tub was cold and the employees were rude. Would rather have stayed at a holiday inn
Great location. Enjoyed the sunsets by the pool and with drinks at the restaurant.
Location, restaurant, gym, entertainment and staff.
Location was nice, but there was a camping ground directly in front of beach full of trailers.
Tucked away from high density area, quiet. The room was due for a makeover, beat up and needing repairs.
We didn't like the fact that the a/c unit for my room was not working when we arrived. It was 79 degrees in the room when we turned it on, and the temperature rose to 81 degrees as the unit seemed to simply blow hot air into the room. We were cooking in there as we thought we'd give the unit some time to work, but it never did so. We waited around in our hot hotel room for the "engineer" to arrive to check out the problem. Finally, we insisted on being switched to a different room to avoid wasting even more of our precious time for a maintenance problem that never should have occurred in the first place in my opinion (housekeeping or somebody else should've detected the a/c unit wasn't working before we arrived). A separate issue we had was with valet parking, which is severely understaffed in the morning (around 8:00 a.m.). There was only one employee manning the valet parking so it took longer than it should have to pick up my vehicle and then after I returned to the hotel to drop it off after getting breakfast offsite, I literally had to wait 10-15 minutes before the single valet worker showed up to take my car keys (he was busy bringing the vehicle of another guest).
Room was cold around 70F and the AC didn't work very well. We asked the staff for one extra comforter at 8PM and they said it would come soon. We waited until midnight but the comforter never came. During that time we called again twice and every time they replied it was on the way. One of my kids got cold. We complained on checkout, and they said they would waive the resort fee as apology. But it has been two weeks, and there's no refund of anything. Very disappointed and will never visit this hotel again.
Staff were awesome the rest of the hotel needs a facelift. Mini fridge in first room didn’t work moved rooms and the second one sounded like an airplane.
Cape Rey Carlsbad Beach, a Hilton Resort & Spa places you within a mile (2 km) of popular attractions like Flower Fields of Carlsbad and Carlsbad Premium Outlets. This 4.5-star resort has 215 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.
Enjoy a bite to eat at the resort's seafood restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
All 215 soundproofed rooms feature MP3 docks, microwaves, and refrigerators. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free weekday newspapers, and free local calls are other standard amenities. Housekeeping is available on request.
Guests of Cape Rey Carlsbad Beach, a Hilton Resort & Spa enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is available for USD 26 per night (USD 31 per night for valet parking), and there's also limo/town car service. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include free WiFi in public areas, a conference center, and a 24-hour business center.
I wasn’t expected to wait 5 or 6 hours to access the pool, this is ridiculous, I paid a lot for one night and then I treated like that, they didn’t even put note any where online or in the hotel before you check in to let you know about the wait time, beside how rude some of the staff, and they removed the cushions in the waiting area, never clean the tables and they made me do it. Not going there never.
Great staff but unfortunately they made a mistake with my cabana reservation. My room was okay but later had a leak which left me no choice but to leave. Broken wine glasses in front of my room was very dangerous and it being there for three days of my stay was just ignorant.
Thank you for sharing your experience. We will discuss your comments with our team to better our guest experience. We hope to have the opportunity to welcome you back again, soon.
Thank you for your rating. We welcome feedback to better improve our guest experience.
The beach access from this place is not as easy. We got stuck in ths camp grounds because they close all access at 7pm and we had no idea. The room rate is not worth staying at this rate stay one block away for the same type of convince and the rates are cheaper. We ended up driving to a beach the next morning.
Thank you for sharing your review. We sincerely apologize for the inconvenience you experienced at the beach, unfortunately the gate is run by the state parks. We do hope you will stay with us again in the future.
Great place! There was not as much communication about expectations for room maintenance as I expected but all else was great. Perfect location too!
Thank you Patty for your review. I will be sure to share your comments with our team. We look forward to having you stay with us again.
Thank you for your 5-star review.
Thank you for your review.
The property is beautiful, right across the street from the beach
Thank you for sharing your five-star review with us! We're delighted to hear that you enjoyed our beautiful resort and we can't wait to welcome you back.
Lounge closed at midnight . The hot tub was cold and the employees were rude. Would rather have stayed at a holiday inn
Thank you for taking the time to review your recent stay. Any additional details would be appreciated so I can follow-up with our team and hopefully you will give us another chance.
Great location. Enjoyed the sunsets by the pool and with drinks at the restaurant.
Thank you for sharing your wonderful experience at Cape Rey.
Nader, thank you for sharing your review. Please know that we will be sharing your notes with our team to make the appropriate improvements.