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Cancun International by ZEIVA

3.0 star property

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Photo gallery for Cancun International by ZEIVA

Superior Room | In-room safe, desk, laptop workspace, blackout drapes
A reception area with a wooden reception desk, a potted plant, a bookcase, and a closed door with a 'pull' sign.
Restaurant
Family Suite, Balcony, City View | In-room safe, desk, laptop workspace, blackout drapes
A swimming pool with steps leading into it, a brick wall, and a sign on the wall.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
6 Gladiolas, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪1 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Place, Plaza 28
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Premium Suite, Balcony, City View

Premium Suite, Balcony, City View | In-room safe, desk, laptop workspace, blackout drapes

Premium Suite, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Suite, Balcony, City View

Family Suite, Balcony, City View | In-room safe, desk, laptop workspace, blackout drapes

Family Suite, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Junior Room

Junior Room | In-room safe, desk, laptop workspace, blackout drapes

Junior Room

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | In-room safe, desk, laptop workspace, blackout drapes

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Cancun

Located in Downtown Cancun within a mile (2 km) of Plaza Las Americas, Cancun International by ZEIVA is within a few miles (5 km) of other popular sights such as Cancun Mall. This 20-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Las Palapas Park - 1 min walk - 0.1 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Ceviche Square - 8 min walk - 0.5 miles
  • Plaza 28 - 9 min walk - 0.5 miles
  • Mercado 23 - 10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Hunter Bar - ‬3 min walk
  • ‪Cheester - ‬1 min walk
  • ‪Marquesitas Ricky - ‬3 min walk
  • ‪Restaurante los Alcatraces - ‬2 min walk
  • ‪Los Pescaditos - ‬5 min walk

About this property

Cancun International by ZEIVA

An outdoor pool and free WiFi in public areas are features at Cancun International by ZEIVA. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready.
Guests can expect to find free WiFi and 42-inch Smart TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries. Balconies, free local calls, and ceiling fans are other standard amenities. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free secured, uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No elevator
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:30 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Deluxe Cancun Suites
Cancun By Zeiva Cancun
Cancun International by ZEIVA Hotel
Cancun International by ZEIVA Cancun
Cancun International by ZEIVA Hotel Cancun

Frequently asked questions

Is free cancellation available at Cancun International by ZEIVA?

Cancun International by ZEIVA provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What's there to see near Cancun International by ZEIVA?

This hotel is situated in Downtown Cancun, just steps from Las Palapas Park and Xbalamqué Theater, and within a short walk of PlayCity Casino. You'll also find Cancun Mall and Plaza Las Americas within a short drive.

Will I be able to park at Cancun International by ZEIVA?

Yes, secured self parking is offered for free at the hotel.

Does Cancun International by ZEIVA include a casino at the property?

No, Cancun International by ZEIVA doesn't have a casino.

Is there an indoor pool at Cancun International by ZEIVA?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have 24-hour pool access.

What amenities will couples enjoy at Cancun International by ZEIVA?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Cancun International by ZEIVA have a hot tub?

No, this hotel doesn't have a spa tub.

Does Cancun International by ZEIVA have a restaurant that serves breakfast?

Yes, Cancun International by ZEIVA serves free continental breakfast each morning from its restaurant.

Does Cancun International by ZEIVA allow pets to stay for free?

No, pets aren't allowed at Cancun International by ZEIVA.

Does Cancun International by ZEIVA have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Cancun International by ZEIVA?

The closest major airport to Cancun International by ZEIVA is Cancun Intl. Airport (CUN), which is 11.4 mi away (22 minutes by car).

Can I book a room with a balcony at Cancun International by ZEIVA?

Yes, every guestroom at Cancun International by ZEIVA comes with a balcony and some offer city views.

Cancun International by ZEIVA Reviews

Reviews

6.4
Rating 10 - Excellent. 8 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 3 out of 30 reviews
Rating 2 - Terrible. 7 out of 30 reviews

8.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Ambar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things nearby, like ADO bus station if you’re going to other places. Many restaurants to eat, but we also liked to eat at the hotel. You have to be patient but the food and service is worth it. Everything is clean at the hotel and the architecture is what we liked the most.
Stayed 6 nights in Dec 2024
Verified review

8/10 Good

Daryl

Overall, pretty good, excellent location, average unit somewhat basic but pretty good for the price in the area. They need to get their Wi-Fi issue addressed though, two days with no Wi-Fi is pretty stupid. Modern city like this, get it fixed.
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Dougal

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My money was stolen from my room by someone who had a key probably a staff member. Lots of music and noise 200 feet from building coming from about 20 food kiosks. Hotel owners thought that a coffee a slice of toast and a slice of fruit was their idea of a continental breakfast. I would not reccomend this hotel to anybody if you want to rest before midnight
Stayed 18 nights in Dec 2024
Verified review

8/10 Good

Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old but very well kept it had very unique doors They had lots of common areas for people to gather outside the room My initial booking was for 4 adults and 2 children the Expedia system put us into a room with 1 double bed when originally it showed a 2 room suite to sleep 8 The front desk person was very rude at first but finally seen it was not my fault and we found a solution but had to pay 3 times more but it worked everyone was happy
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
An authentic and friendly experience in the heart of Cancun. The staff was accommodating and friendly. Very helpful in terms of local recommendations. Cold water showers most of the time and had to ask for toilet paper every day. Not as thorough a cleaning and some maintenance issues. Pool was good. Complimentary “Continental breakfast” consisted of one cold piece of toast and approx 1/4 sliced oxidized apple. The good with the bad, but overall very much worth the price.
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Kira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Budget-friendly accomodation

We stayed at this hotel for one night during our trip to Cancun. We chose it mainly for its affordable price, but our experience was mixed. On the positive side, the staff were incredibly friendly and helpful, which made our stay feel welcoming. The hotel and our room were clean, and the view of the square from our room was quite nice. However, there were several drawbacks. The furnishings in the room were basic and showing their quality—some pieces were coming apart. The room lacked soundproofing, so noise from the square and surrounding streets was noticeable throughout the night and into the morning, making it difficult to sleep. There were no blackout curtains, which allowed sunlight to stream in early. We had also booked a room that I believed had two king beds, but the one we were given had only one double bed. If bed configuration is important, I’d recommend confirming details directly with the hotel before your arrival. The free breakfast was very basic: black coffee, a couple slices of toast, and a little fruit. Milk for coffee was extra, which felt a bit inconvenient. Overall, this hotel is a decent choice if you’re on a budget and looking for a clean place to stay, but it comes with some trade-offs in terms of comfort and amenities.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Giovanni

Liked: Cleanliness, property conditions & facilities
La propiedad es muy buena y la ubicacion bien centrica, Pero separe la habtacion por $86 dolares por Expedia con impuestos y no honraron el precio me cobraron $106 en el Hotel lo cual considero injusto.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Gisebel da Silva Santos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bem localizado e super confortável, Apenas um ponto de atenção para reserva com café da manhã, no hotel fomos informados que seria com café da manhã seria simples com apenas café, fruta e um pão torrado, apenas tomar cuidado ao reservar com café da manhã incluso, pois não oferece um serviço completo e não compensa o valor pago.
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Bernardo ismael

Disliked: Cleanliness, staff & service, amenities
Me cobraron más q lo me puso expedia
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡Excelente!

Muy buena ubicación, para un viaje en pareja o para ir a dormir, muy excelente a unos metros del parque las palapas, y sobre todo a un excelente precio, muy limpio y nuevo, nos encantó el balcón en la habitación
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inoubliable

Séjour agréable, service impeccable et propreté irréprochable...
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vraiment super propre!!
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Carolina

Liked: Cleanliness
Disliked: Staff & service
Muy mal. No respetaron mi reservación solo me reservaron una de dos habitaciones y no respetaron el precio . Me lo dieron mucho más caro .
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Étonnant

Agréable, serviable et à l'écoute. Je recommande pour un court ou long séjour...
Stayed 6 nights in Jan 2025
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Leider nicht weiterzuempfehlen

Die Hotelzimmer sind hübsch, aber sehr alt eingerichtet. Der Duschkopf hat leider nicht selbst gehalten. Insgesamt ist das Hotel sehr hellhörig und auch im Treppenhaus hat man ALLE Geräusche gehört. Es gibt einen Aufzug, oder das Treppenhaus. Die Zimmer waren von der Größe sehr gut. Es ist überall sehr hellhörig. Die Türen sind nicht gedämmt, sodass man alle Geräusche vom Treppenhaus wahrnimmt - egal zu welcher Uhrzeit! Leider gibt es keinen Föhn. Das heißt man muss mit nassen Haaren ins Bett. Ich hatte mit Frühstück gebucht und das Frühstück bestand aus: 1 Tasse Kaffee 1 heller Toast 1 x Butter 1 x Erdbeermarmelade 5 dünne Scheiben Melone Frühstück kann man das nicht nennen. Leider (außer Tee oder Kaffee) keine Auswahlmöglichkeiten und auch keine Alternative zur süßen Marmelade (z.B. Wurst oder Käse). Kein Brot, oder Croissants oder Müsli. Unser Glück, dass wir nur eine Nacht hier waren. Bis um 04:00 Uhr nachts wurde laut Musik gespielt und gefeiert und wir mussten morgens um 06:30 Uhr wieder aufstehen. Wir können dieses Hotel leider nicht weiter empfehlen.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Rosa Angélica

Disliked: Staff & service
Alrededor del hotel había lugares como restaurante, plazas y bares muy agradables
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Deschenes,

Liked: Staff & service, amenities, property conditions & facilities
Pour le prix c’est parfait
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

PABLO

Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Stayed 6 nights in Dec 2024
Verified review

2/10 Terrible

MaryAn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La verdad, le pongo esta calificación porque prácticamente nos estaban corriendo del hotel. Les cuento: al llegar al check-in, nos dieron una habitación con una sola cama para 4 personas, según ellos, porque era lo que habíamos reservado. Al expresar nuestra inconformidad, nos la cambiaron, pero al bajar por nuestras maletas nos obligaron a mostrar la reservación. Nos comentaron que si no estaban de acuerdo con el precio, nos podíamos ir, ya que según ellos la app (Expedia) había otorgado un precio muy bajo que no correspondía a sus tarifas. El encargado insistió en tomar mi celular para verificar si lo que decía era cierto. Estábamos tan cansados que decidimos no discutir más y simplemente dormir. Al día siguiente, al bajar al desayuno, nos cobraron por pedir un refill de café, y el desayuno muy basico. Además, nadie nos informó sobre la alberca, y el Internet no funcionaba, lo que hizo que tampoco pudiéramos usar la televisión. Otro problema fue que dejamos la llave desde temprano (10 a.m.) para que limpiaran la habitación, y cuando regresamos a las 5 p.m., nos dijeron que no sabían quiénes éramos y que no tenían nuestra llave. Fue un caos total. El servicio fue pésimo, y los encargados muy déspotas. Deberían recordar que no nos están regalando nada, ¡nosotros pagamos por su servicio! Es una lástima, porque el hotel es hermoso, pero su personal arruina toda la experiencia. Definitivamente, no regresaremos jamás.
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Ivan Antonio

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
El Hotel es excelente, el detalle es con esta app, ya que no te hacen válida la reservación por este medio. Mucho cuidado. Mejor llamen a la propiedad y asegúrense.
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Weyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un fraude la reservación

Ese hotel no existe, llegamos a la dirección y se llama de otra manera el hotel, nos dijeron que es la tercera vez que llega un huésped con reserva, la cual a ellos no les aparece en sistema, nos mencionaron que es un fraude, que ya lo habían reportado y les seguía ocurriendo que llega gente con reserva, cuando ellos solo reservan directamente
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

CATALINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel, cómodo y en buen estado. Excelente ubicación junto al parque las palapas y muy cerca del mercado 28. No había agua caliente pero supongo que sería algo puntual.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención, únicamente que no hacen la reservación, corremos el riesgo de quedarnos sin hospedaje los que apartamos en linea
Stayed 1 night in Nov 2024
Verified review

2/10 Terrible

Brian

Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Brayan

Stayed 7 nights in Dec 2024