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Recent guest reviews

Ac unit didnt work

Stayed a couple times and there are usually some minor issues - communication stuff, well used rooms with minor cosmetic issues, amenities down due to covid - still, one of the nicer properties, walking to Knotts, selection of restauraunts, parking, some architecture, responsive engineering staff, friendly housekeeping, and big rooms.

The property should have alerted me WAY earlier than upon my arrival that the air conditioning was out. My choices were a discount or I could book somewhere else, but at 9:30 pm on a Friday the last thing I would want to do is try to find another place. Also GET SOME BIGGER BATH TOWELS oh my goodness. And the glass plate on the microwave was too big and rendered it unusable. I stayed here for the location, but would never stay here again. The staff was VERY nice, though. No complaints about the people. :)

I liked the original style idea. Looked like a mission or villa. However, was very poorly kept. The large majority of amenities were not available (pool/jacuzzi/fitness room/restaurant were all closed) No cups, ice bucket, coffee, or even a notepad w/pen were in the room. No breakfast or courtesy van available. A/C was not working. Multiple fixtures in the room were nonfunctional. Shower and sink faucets were damaged. As well as the sliding glass back door and wooden slat blinds on the front door were damaged. Making privacy and security of the room reduced. Sliding glass door going out to the alley was completely unlocked upon arrival. Which could have allowed someone unauthorized access to my room had I not checked it. Overall, a very rundown facility for the price of the rooms being roughly $100 per night. .

The room was spacious but their overall cleanliness from lobby to the room needs a whole lot of improvement. Lobby and elevator was visibly filthy and room had a funky smell, floor was also visibly dirty and shower made very loud sound when in use and didn’t quite shut hence the water was leaking all the time

Real nice option in Buena Park. Beautiful grounds and helpful staff made it a great stay. Walked to Knott's Berry Farm. The Hotel Amenities were not open yet. They still charged full price even though the pool, restaurant, weight room, and lobby were closed. :(

The hotel its self is a beautiful hotel they just lack management the hotel is not clean and everything is closed the staff there is slow and a bit rude the lady that helped us rolled her eyes alot the elevadors dont work only 1 works so u have to walk alooot depending on where u get your room the pool restaurants ect is all closed they dont provide extra blankets or sheets for the sofa bed so some of us were really cold and uncomfortable at night. I booked this hotel only because its across from knotts berry farms and it clearly says they provide free shuttles to the theme park well to our surprise they dont so thats false advertisement!!!! The front desk receptionist was the worst she literally didnt know anything and was just so slow and there was literally nobody there for her to take so long over 20 minutes just to check in the wifi also didnt work at all yeah idk this property has potential to become a great hotel but with that type of workers they will never be great. I do not recommend this place

Second time staying here. Close to everything. Clean rooms

Hotel needs an update. It was old and smelly.

Sink in unit was Leaking - hotel didn’t seem to care. Stains on sheets and blankets

This place does not have AC. The staff was rude I left one night early just couldnt stand it

Beach Blvd Buena Park CA

Hotel highlights

  • Walking distance to Medieval Times and Knott's Berry Farm
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Medieval Times is within a 5-minute walk of Buena Park Grand Hotel & Suites while other popular sites like Knott's Berry Farm are within a 15-minute stroll. This 3-star hotel has 200 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 200 accommodations feature sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators. Housekeeping is available on request.


Property features

At Buena Park Grand Hotel & Suites, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free theme park shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a spa tub, conference space, and a business center.

Room options

Executive Suite, 1 King Bed

1 King Bed | Sleeps 5

Room, 2 Double Beds, Poolside (with sofabed)

2 Double Beds | Sleeps 5

Room, 2 Double Beds (with sofabed & Roll-in Shower)

2 Double Beds | Sleeps 5

Room, 2 Double Beds, Accessible

2 Double Beds | Sleeps 5

Guest reviews for Buena Park Grand Hotel & Suites

Everyone (34) Couples (9) Family (36)
1
Family with small children

Ac unit didnt work

By on Jan 18, 2022

4
Family

Stayed a couple times and there are usually some minor issues - communication stuff, well used rooms with minor cosmetic issues, amenities down due to covid - still, one of the nicer properties, walking to Knotts, selection of restauraunts, parking, some architecture, responsive engineering staff, friendly housekeeping, and big rooms.

By , from Eureka on Jan 1, 2022

2
Everyone

The property should have alerted me WAY earlier than upon my arrival that the air conditioning was out. My choices were a discount or I could book somewhere else, but at 9:30 pm on a Friday the last thing I would want to do is try to find another place. Also GET SOME BIGGER BATH TOWELS oh my goodness. And the glass plate on the microwave was too big and rendered it unusable. I stayed here for the location, but would never stay here again. The staff was VERY nice, though. No complaints about the people. :)

By on Nov 16, 2021

2
Family

I liked the original style idea. Looked like a mission or villa. However, was very poorly kept. The large majority of amenities were not available (pool/jacuzzi/fitness room/restaurant were all closed) No cups, ice bucket, coffee, or even a notepad w/pen were in the room. No breakfast or courtesy van available. A/C was not working. Multiple fixtures in the room were nonfunctional. Shower and sink faucets were damaged. As well as the sliding glass back door and wooden slat blinds on the front door were damaged. Making privacy and security of the room reduced. Sliding glass door going out to the alley was completely unlocked upon arrival. Which could have allowed someone unauthorized access to my room had I not checked it. Overall, a very rundown facility for the price of the rooms being roughly $100 per night. .

By on Oct 22, 2021

1
Everyone

By on Oct 16, 2021

1
Everyone

By on Oct 3, 2021

2
Family with small children

The room was spacious but their overall cleanliness from lobby to the room needs a whole lot of improvement. Lobby and elevator was visibly filthy and room had a funky smell, floor was also visibly dirty and shower made very loud sound when in use and didn’t quite shut hence the water was leaking all the time

By on Aug 10, 2021

Review comment responded on Aug 17, 2021

Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

4
Family

Real nice option in Buena Park. Beautiful grounds and helpful staff made it a great stay. Walked to Knott's Berry Farm. The Hotel Amenities were not open yet. They still charged full price even though the pool, restaurant, weight room, and lobby were closed. :(

By on Jul 3, 2021

Review comment responded on Jul 7, 2021

Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

1
Everyone

By on Jun 28, 2021

Review comment responded on Jul 9, 2021

Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

1
Family Family with small children Partner Couples

The hotel its self is a beautiful hotel they just lack management the hotel is not clean and everything is closed the staff there is slow and a bit rude the lady that helped us rolled her eyes alot the elevadors dont work only 1 works so u have to walk alooot depending on where u get your room the pool restaurants ect is all closed they dont provide extra blankets or sheets for the sofa bed so some of us were really cold and uncomfortable at night. I booked this hotel only because its across from knotts berry farms and it clearly says they provide free shuttles to the theme park well to our surprise they dont so thats false advertisement!!!! The front desk receptionist was the worst she literally didnt know anything and was just so slow and there was literally nobody there for her to take so long over 20 minutes just to check in the wifi also didnt work at all yeah idk this property has potential to become a great hotel but with that type of workers they will never be great. I do not recommend this place

By on Jun 25, 2021

Review comment responded on Jun 26, 2021

Thank you for your candid review of your recent stay at our hotel. Your feedback is invaluable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to us if you would be willing to give us a chance to turn your experience around. It would be a pleasure to personally welcome you back to our hotel.

Buena Park Grand Hotel & Suites

7762 Beach Blvd, Buena Park, CA 90620
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