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Recent guest reviews

Cost was good lot of permanent residents did not like my dog

It's a motel of small single room apartment buildings. Simple and clean but kind of smelly until I turned on the fan for a couple hours. There's a microwave along with a small frig. Good TV reception. Glad there's a Denny's next door. Convenient right off the freeway. Staff are professional. But not the best of neighborhoods which explains the reasonable price. Good enough for passing through or just overnights.

Would not recommend if your traveling alone. I heard cry’s for help randomly. Had people knocking on my door at 3 am randomly. & bad crowd that hang around there.

Several restaurants and shopping right next to hotel.

It was a nice property and in a good area. Reasonably priced and close to Disneyland.

Property located right next to freeway, walkway was dirty, dead bug on bed, room smelled damp and only one light worked which was bathroom. I ran right out did not care if I lost the money I already prepaid. Picture did not match property

Likes: The price Dislikes: Location (there were cops called twice.) Building-Needs a complete overhaul. The outside was dirty and stained. The carpet inside had spots and not sure when the last time it was shampooed. The room looked worn with cracks in the wall, drawers, and bathroom. The shower nozzle sprayed everywhere to where it would wet the floor, walls and toilet paper near the toilet even with the shower drapes covering. Even when we would turn the nozzle from that area towards the shower walls it still misted near the toilet. One night there was arguing and it sounded like someone was attempting to get into our room or the room next door to us, maybe because they read the room numbers wrong or for whatever reason. It was enough that we woke up and checked. We were in that area because of the national swim competition in Mission Viejo. We were supposed to stay from Wed night to Sun morning, but we left on Saturday and just drove home because I didn’t want to stay there another night. Maybe others had a better experience and the check in staff were nice people, but that place is good for one night. This is pure constructive criticism on our stay.

Check in was fast and the front desk employee was friendly. There was almost no parking to be found and the room smelt so terrible of weed, cigarette smoke and mold it was hard to breathe. I woke up and found cockroaches everywhere in the bathroom. I only stayed about 6 hours and that was 6 hours too long!

Nothing I like and don't expect anything good at this price

The place was not clean, the staff worked hard to make the stay good. It appeared that a lot of people lived there. It did have a Denny's in the parking lot so that was convenient, for the price I have stayed at better and worse.

Swimming pool nice 2 buildings far apart restaurant close

Dirty, smelly, unkept. Sketchy prople all around. Bathroom was filthy. No coffee pot. Parking no accessible to room. Just gross!!!

All the rooms have microwaves and refrigerators. Beds are comfortable - very clean!

El Camino Real Tustin CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 2 outdoor pools
  • Concierge services

Located within 2 miles (3 km) of The Market Place, Key Inn & Suites is within 3 miles (5 km) of Santa Ana Zoo. This 176-room motel welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.


Rooms

All 176 air-conditioned rooms feature microwaves, refrigerators, and free local calls. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Key Inn & Suites enjoy 2 outdoor pools, free WiFi in public areas, and an ATM. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. This motel also has a garden.

Room options

Classic Room (Two Twin Beds)

2 Twin Beds | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Key Inn & Suites

Everyone (31) Couples (2) Family (7)
3
Business Business

Cost was good lot of permanent residents did not like my dog

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4
Everyone

By on Sep 13, 2020

Review comment responded on Sep 16, 2020

Thank you for the 4-star rating! It's great your time at Key Inn And Suites was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day!

4
Everyone

By on Jul 20, 2020

Review comment responded on Jul 20, 2020

Thank you for taking the time to leave us a 4/5 rating! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Key Inn And Suites. Have a nice day!

3
Everyone

It's a motel of small single room apartment buildings. Simple and clean but kind of smelly until I turned on the fan for a couple hours. There's a microwave along with a small frig. Good TV reception. Glad there's a Denny's next door. Convenient right off the freeway. Staff are professional. But not the best of neighborhoods which explains the reasonable price. Good enough for passing through or just overnights.

By on Mar 9, 2020

Review comment responded on Mar 11, 2020

We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

2
Business Business

Would not recommend if your traveling alone. I heard cry’s for help randomly. Had people knocking on my door at 3 am randomly. & bad crowd that hang around there.

By on Jan 27, 2020

Review comment responded on Jan 28, 2020

Thanks for the feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

3
Family

Several restaurants and shopping right next to hotel.

By on Dec 26, 2019

Review comment responded on Dec 26, 2019

Thank you for taking the time to submit this feedback. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

5
Family

It was a nice property and in a good area. Reasonably priced and close to Disneyland.

By on Oct 28, 2019

Review comment responded on Oct 30, 2019

Thank you for the great review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you. Have a fantastic day!

5
Everyone

By on Oct 27, 2019

Review comment responded on Nov 5, 2019

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at Key Inn And Suites. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day!

1
Everyone

By on Oct 19, 2019

Review comment responded on Oct 20, 2019

We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

1
Business Business

Property located right next to freeway, walkway was dirty, dead bug on bed, room smelled damp and only one light worked which was bathroom. I ran right out did not care if I lost the money I already prepaid. Picture did not match property

By on Aug 23, 2019

Review comment responded on Aug 24, 2019

We appreciate your feedback, BRC. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

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