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Recent guest reviews

The room was a non smoking room but as soon as I opened the door, that was the first thing that smelled, nicotine. The staff that assisted me was friendly and courteous but the property needs a lot of tender, love and care.

Very noisy

Terrible place to stay

Cost was good lot of permanent residents did not like my dog

It's a motel of small single room apartment buildings. Simple and clean but kind of smelly until I turned on the fan for a couple hours. There's a microwave along with a small frig. Good TV reception. Glad there's a Denny's next door. Convenient right off the freeway. Staff are professional. But not the best of neighborhoods which explains the reasonable price. Good enough for passing through or just overnights.

Would not recommend if your traveling alone. I heard cry’s for help randomly. Had people knocking on my door at 3 am randomly. & bad crowd that hang around there.

Several restaurants and shopping right next to hotel.

It was a nice property and in a good area. Reasonably priced and close to Disneyland.

Property located right next to freeway, walkway was dirty, dead bug on bed, room smelled damp and only one light worked which was bathroom. I ran right out did not care if I lost the money I already prepaid. Picture did not match property

Likes: The price Dislikes: Location (there were cops called twice.) Building-Needs a complete overhaul. The outside was dirty and stained. The carpet inside had spots and not sure when the last time it was shampooed. The room looked worn with cracks in the wall, drawers, and bathroom. The shower nozzle sprayed everywhere to where it would wet the floor, walls and toilet paper near the toilet even with the shower drapes covering. Even when we would turn the nozzle from that area towards the shower walls it still misted near the toilet. One night there was arguing and it sounded like someone was attempting to get into our room or the room next door to us, maybe because they read the room numbers wrong or for whatever reason. It was enough that we woke up and checked. We were in that area because of the national swim competition in Mission Viejo. We were supposed to stay from Wed night to Sun morning, but we left on Saturday and just drove home because I didn’t want to stay there another night. Maybe others had a better experience and the check in staff were nice people, but that place is good for one night. This is pure constructive criticism on our stay.

Check in was fast and the front desk employee was friendly. There was almost no parking to be found and the room smelt so terrible of weed, cigarette smoke and mold it was hard to breathe. I woke up and found cockroaches everywhere in the bathroom. I only stayed about 6 hours and that was 6 hours too long!

Nothing I like and don't expect anything good at this price

The place was not clean, the staff worked hard to make the stay good. It appeared that a lot of people lived there. It did have a Denny's in the parking lot so that was convenient, for the price I have stayed at better and worse.

Swimming pool nice 2 buildings far apart restaurant close

El Camino Real Tustin CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Concierge services

Located within 2 miles (3 km) of The Market Place, Key Inn & Suites is within 3 miles (5 km) of Santa Ana Zoo. This 176-room motel has an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 176 air-conditioned rooms feature microwaves, refrigerators, and free local calls. TVs come with satellite channels, and free WiFi keeps guests connected. Desks and free toiletries are other standard amenities.


Property features

Guests staying at Key Inn & Suites enjoy an outdoor pool, free WiFi in public areas, and a garden. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area.

Room options

Classic Room (Two Twin Beds)

2 Twin Beds | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Key Inn & Suites

Everyone (22) Couples (2) Family (7)
2
Business Business

The room was a non smoking room but as soon as I opened the door, that was the first thing that smelled, nicotine. The staff that assisted me was friendly and courteous but the property needs a lot of tender, love and care.

By on Jan 17, 2022

Review comment responded on Jan 19, 2022

Dear Barbie. Thank you for bringing this issue to our attention. We'll make sure to take the necessary steps to improve our quality control process and to make sure the first room is taken out of circulation until it meets to correct standards. Best Regards.

1
Everyone

By on Dec 9, 2021

1
Business Business

Very noisy

By on Jun 1, 2021

Review comment responded on Jun 1, 2021

We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

1
Everyone

Terrible place to stay

By on May 25, 2021

Review comment responded on May 25, 2021

We appreciate your feedback. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

3
Business Business

Cost was good lot of permanent residents did not like my dog

By on Mar 21, 2021

Review comment responded on Mar 22, 2021

Thank you for taking the time to submit this feedback. We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

4
Everyone

By on Sep 13, 2020

Review comment responded on Sep 16, 2020

Thank you for the 4-star rating! It's great your time at Key Inn And Suites was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience. Have a fantastic day!

4
Everyone

By on Jul 20, 2020

Review comment responded on Jul 20, 2020

Thank you for taking the time to leave us a 4/5 rating! We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Key Inn And Suites. Have a nice day!

3
Everyone

It's a motel of small single room apartment buildings. Simple and clean but kind of smelly until I turned on the fan for a couple hours. There's a microwave along with a small frig. Good TV reception. Glad there's a Denny's next door. Convenient right off the freeway. Staff are professional. But not the best of neighborhoods which explains the reasonable price. Good enough for passing through or just overnights.

By on Mar 9, 2020

Review comment responded on Mar 11, 2020

We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

2
Business Business

Would not recommend if your traveling alone. I heard cry’s for help randomly. Had people knocking on my door at 3 am randomly. & bad crowd that hang around there.

By on Jan 27, 2020

Review comment responded on Jan 28, 2020

Thanks for the feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

3
Family

Several restaurants and shopping right next to hotel.

By on Dec 26, 2019

Review comment responded on Dec 26, 2019

Thank you for taking the time to submit this feedback. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

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