Nothing! This property is disgusting! It smelled jorrible, as though we were in an enormous ash tray. Every surface in the room had cigerrette burns on them and the unflushed toilet was too much.
St check in they asked before doing anything to check the room. I asked if there was something wrong. They said it was standard procedure at all their properties. We did. The room seemed very old, stained everywhere and with holes in bed cover and sheets. We requested another room. It was worst than the first one. We decided not to stay. We drove back home instead at 1 am!!! I hope neither Orbitz or the hotel charge anything for this fiasco!
My sheets were not clean when I checked in and had to be given another room. There was only one staff member available for service
Didn't like anything…...…....................!!!!!!!!!
The staff didn't maintain the property to basic levels of cleanliness expected of the price paid. Was not provided any amenities (towels, iron, hair dryer). Roaches infested property. Smelling of cigarettes, and broken parts of the building (doors and card reader).
Susie the front desk person was nice. However....she gave me a key to “check the room” out before I finished checking in. When I walked into the room, she had given the room to the oersin in line before when I was checking in. That was awkward to say the least. But. She fixed the issue and put us in another room. Contrary to past surveys online, we did not see any roaches or bedbugs.
We arrived about 6pm. The desk clerk was friendly and supportive but the rooms she sent us to see were all in bad shape.
Room was nice than expected considering it had a kitchenette. Hotel staff was very helpful and courteous.
I had booked a non-smoking room. When I checked in I was informed this hotel is all smoking rooms. I was given 1 small bar of soap to last me 5 days. ( it lasted 3). No daily house keeping service. And After dropping something between the bed and nightstand, on the third day, I discover an extinguished cigarette. Needless to say, I checked out the next day and went to a different hotel.
I booked several nights, but only stayed for one since I had no place to go after checking late. Here is what I remember: - Smell on the hallway. - Have a kitchenette, but people have to prepare whatever to use there. - A bug in a tub, not dead. - Hairs on bed sheets. - The room did not feel clean. - Noise from people around.
Even with their limited staff I have received far better customer service at this hotel than any other hotel I have been at. In my opinion Every hotel needs to model their customer service after Crestwood Economy Studios.
This is not Crestwood Suites. It really isn't even a hotel - they don't replace towels, have a coffee maker or even replace toilet paper. The furniture is old and damaged and the bathroom wasn't even clean. We checked out shortly after checking in. I think this is more of a temporary housing place.
Had an extended stay and needed something more affordable. With the kitchenette, we get to eat in and save even more and be more healthy. Grocery, etc very close and accessible. It does smell like cigarettes in the hall but room doesn't. In the process of updating the hotel - has been bought by In-Town Suites. Staff was great. Bring your own kitchen stuff or go to one of the handy good will or dollar stores. It is not currently provided. A few interesting characters but I always felt safe. 24 hour maintenance and security. Laundry facilities were just fine.
The place was like a flop house. Could not stay one night here.
It was harder than expected to locate the place...felt uncomfortable at first because several people were just hanging around, not doing anything in particular, at the parking lot, main entrance, lobby and halls!
Make the hotel smell better or hired new staff to do a better job!
Everything. Is just wrong. Lol, dirty rooms, only One member Of staff to do all the jobs posible.
Frequent traveler. I will never stay here again my first night I had to move rooms due to the fact that the room they had designated to was FILTHY . The second room wasn't any better. Roaches, hard mattress, blood stains on furniture and doors. ALL AROUND NO GO.
InTown Suites Extended Stay Austin TX – Research Blvd places you within a 5-minute drive of Lakeline Mall and within a 10-minute drive of Arboretum at Great Hills Mall. This 151-room motel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
TVs come with cable channels, and guests can stay connected with WiFi. Other amenities include kitchens, refrigerators, and microwaves. Weekly housekeeping is available.
Guests of InTown Suites Extended Stay Austin TX – Research Blvd enjoy features like a gym, WiFi in public areas, and free newspapers. Free parking is available if you drive. Front-desk staff can help with dry cleaning or laundry, and provide local restaurant recommendations. This motel also has laundry facilities.
Nothing! This property is disgusting! It smelled jorrible, as though we were in an enormous ash tray. Every surface in the room had cigerrette burns on them and the unflushed toilet was too much.
St check in they asked before doing anything to check the room. I asked if there was something wrong. They said it was standard procedure at all their properties. We did. The room seemed very old, stained everywhere and with holes in bed cover and sheets. We requested another room. It was worst than the first one. We decided not to stay. We drove back home instead at 1 am!!! I hope neither Orbitz or the hotel charge anything for this fiasco!
Thanks much for your review.
My sheets were not clean when I checked in and had to be given another room. There was only one staff member available for service
Thank you for the feedback. We appreciate your business.
Didn't like anything…...…....................!!!!!!!!!
Sorry you didn't enjoy your stay. We are working hard to improve the property. We hope you'll give us another chance in the future.
The staff didn't maintain the property to basic levels of cleanliness expected of the price paid. Was not provided any amenities (towels, iron, hair dryer). Roaches infested property. Smelling of cigarettes, and broken parts of the building (doors and card reader).
Thank you for the feedback. We are working hard to improve on all these areas.
Susie the front desk person was nice. However....she gave me a key to “check the room” out before I finished checking in. When I walked into the room, she had given the room to the oersin in line before when I was checking in. That was awkward to say the least. But. She fixed the issue and put us in another room. Contrary to past surveys online, we did not see any roaches or bedbugs.
Miss, Thank you very much for choosing to stay with during your visit to North Austin. I would like to especially thank you for taking the time out to submit a review on your stay, and please know that good or bad your honest feedback is greatly appreciated. I apologize for any and all inconveniences you may have experienced during your stay. With your feedback we are working towards making improvements for future guests. Kind Regards,
We arrived about 6pm. The desk clerk was friendly and supportive but the rooms she sent us to see were all in bad shape.
Room was nice than expected considering it had a kitchenette. Hotel staff was very helpful and courteous.
I'm sorry you were not happy with the hotel. Thank you for your feedback. We are working to make improvements across the board.