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Extended Stay America Austin - Northwest - Lakeline Mall

2.5 out of 5.0
Overview Reviews Amenities & Policies
13858 N U.S. Highway 183, Austin, TX
1-844-663-2269
2.4
out of 5
Average Guest Review
See all 35 reviews
Room cleanliness 2.5
Service & staff 3.0
Room comfort 3.0
Hotel condition 2.0

This hotel is most popular for:

  • Family
  • Couples
  • Everyone

Recent guest reviews

Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back

No hot water in the morning for my shower. Room was sprayed with a heavy deodorant. Too much. Lobby and elevators smelled a lot like cigarette smoke.

roaches, no amenities, no one cared, staff was terrible

The rooms we filthy, no towels, and they appeared to not have been cleaned. When i told the desk staff they didnt care and told be to.leave their hotel. I will NEVER stay at another ES hotel Worst experience ever and i travel extensively. This property is beyond needing a remodel.

This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.

The windows were completely filthy and didn’t shut all the way. The entrance isn’t inviting at all and just seems dark overall. It didn’t seem like a safe area.

The property is old! Garbage was not taken out of our room from previous occupants sheets had stains. Water damage bathroom with mold! I would not recommend booking this hotel! Shame on orbitz for having these rooms to rent on their site!

There were no hangars in the closet and no shower curtain when I checked in, so I needed to get those from the front desk.

The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable.

Kendra at the front desk was exceptional! A real pleasure to deal with and would definitely cause me to return.

The room was dirty the staff was unfriendly the refrigerator wasn't cleaned the shower looked on clean but I will admit that the manager was the only reason that we decided to stay and give him a chance to clean everything up a second time

Giant hairball on floor in kitchen. Dresser broken and drawer falling out. Green soap swim in shower. Advertised breakfast is a tiny granola bar and tiny prepackaged muffin.

The big pile of dog feces at the door upon checkout pretty much summed up our stay here.

Easy ck in and out, looks ok, room is spacious, clean, bed poorly made, kitchen but nothing to use in it.

We really enjoyed our stay at Extended Stay in Austin, Texas. The staff was extremely professional. They were very courteous and friendly . I will stay there again. The only thing that I feel could be improved is for them to offer a better variety of cable channels for the kids. They did not have very many options of family friendly shows.

The hotel is very dirty. The room was stinking. We found a bed bug on the bed. The staff was horrible. Will never go here for sure.

Just in Austin for a Birthday party and needed a hotel close for the night. Location was easy to find. Staff was very helpful and friendly. Room was very clean ! Great value for the price!

Room was pretty clean sheets were fresh. Room was basic.

Decent room but a bit over priced for Extemded stay.

We HATED this hotel, and will NEVER use this chain again. The rooms were stinky - carpet was filthy. The beds were uncomfortable and the pillows were flat. The signs said they did not clean the dishes that were for use...so who did? The last guest? Totally overpriced and nasty!!!!

N U.S. Highway 183 Austin TX

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2
$63* Per night/room Mar 29 - Mar 30

Studio, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Studio, 1 King Bed, Smoking

1 King Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Within a short walk of Lakeline Mall, Extended Stay America Austin - Northwest - Lakeline Mall is within 2 miles (3 km) of Austin Aquarium. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 101 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Extended Stay America Austin - Northwest - Lakeline Mall features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Guest reviews for Extended Stay America Austin - Northwest - Lakeline Mall

Everyone (5) Couples (6) Business (5) Family (10) Friends (2) Other (3)
1
Partner Couples

Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back

By on Oct 20, 2019

Review comment responded on Oct 21, 2019

Rebecca, we are sorry you did not have a comfortable stay and regret you did not felt completely secure at times. The security and safety of our guests is of utmost importance to us, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

2
Business Business

No hot water in the morning for my shower. Room was sprayed with a heavy deodorant. Too much. Lobby and elevators smelled a lot like cigarette smoke.

By on Sep 27, 2019

Review comment responded on Sep 28, 2019

Thank you for your review of your recent visit. We apologize for the issues you encountered with the water temperature and also for the smoke you experienced in certain areas of our property. We are working with the appropriate teams to make sure corrective actions are taken. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

1
Family

roaches, no amenities, no one cared, staff was terrible

By on Jun 17, 2019

Review comment responded on Jun 18, 2019

Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

1
Family with small children Partner Couples

The rooms we filthy, no towels, and they appeared to not have been cleaned. When i told the desk staff they didnt care and told be to.leave their hotel. I will NEVER stay at another ES hotel Worst experience ever and i travel extensively. This property is beyond needing a remodel.

By on May 29, 2019

Review comment responded on May 30, 2019

Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

1
Family

This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.

By , from Houston on May 19, 2019

Review comment responded on May 19, 2019

Thank you for taking the time to review our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you and your boyfriend, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management

3
Business Business

The windows were completely filthy and didn’t shut all the way. The entrance isn’t inviting at all and just seems dark overall. It didn’t seem like a safe area.

By on Apr 28, 2019

Review comment responded on Apr 29, 2019

Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

1
Friends Business Business

The property is old! Garbage was not taken out of our room from previous occupants sheets had stains. Water damage bathroom with mold! I would not recommend booking this hotel! Shame on orbitz for having these rooms to rent on their site!

By on Apr 13, 2019

Review comment responded on Jun 2, 2019

We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management

2
Business Business

There were no hangars in the closet and no shower curtain when I checked in, so I needed to get those from the front desk.

By on Mar 30, 2019

Review comment responded on Apr 5, 2019

Ron, thank you for your feedback. We are sorry for not meeting all of your expectations and regret your stay was not a pleasant one. We appreciate your business and hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management

3
Family

The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable.

By on Feb 10, 2019

Review comment responded on Feb 21, 2019

Thank you for choosing to stay with us. We're glad to know you liked your well-kept room and that you found us to be at a fair price. However, we're sorry to read that our grab-and-go breakfast did not meet your expectations. We will share your feedback with our Brand Leaders so that they have the knowledge of our guests’ desires while implementing the new offering. We hope this will not overshadow your otherwise positive experience and look forward to seeing you again. Sincerely, Hotel Management

4

front desk

Everyone

Kendra at the front desk was exceptional! A real pleasure to deal with and would definitely cause me to return.

By on Jul 23, 2018

Review comment responded on Jul 24, 2018

Thank you for choosing our hotel for your stay. Making you happy makes us happy! We are glad that everything went so well during your stay and that our courteous associates made it for a memorable one. Your feedback will be shared with Kendra, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management

Extended Stay America Austin - Northwest - Lakeline Mall

13858 N U.S. Highway 183, Austin, TX 78750
url importing https://www.orbitz.com/Austin-Hotels-Extended-Stay-America-Austin---Northwest---Lakeline-Mall.h876831-p2.Hotel-Reviews