We arrived after a 3 hr drive and having booked and paid a week in advance to no room. Water in elevator. Clerk’s mask hanging down her face after demanding mine be worn, a fire in the ac, no coffee in room, terrible smell in room, urine stains under toilet seat, being harassed about noise coming from our room while we were asleep. Need I go on? Clean linen sitting on top of front desk counter for others to breath on. Will not be returning.
Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back
No hot water in the morning for my shower. Room was sprayed with a heavy deodorant. Too much. Lobby and elevators smelled a lot like cigarette smoke.
roaches, no amenities, no one cared, staff was terrible
The rooms we filthy, no towels, and they appeared to not have been cleaned. When i told the desk staff they didnt care and told be to.leave their hotel. I will NEVER stay at another ES hotel Worst experience ever and i travel extensively. This property is beyond needing a remodel.
This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.
The windows were completely filthy and didn’t shut all the way. The entrance isn’t inviting at all and just seems dark overall. It didn’t seem like a safe area.
The property is old! Garbage was not taken out of our room from previous occupants sheets had stains. Water damage bathroom with mold! I would not recommend booking this hotel! Shame on orbitz for having these rooms to rent on their site!
There were no hangars in the closet and no shower curtain when I checked in, so I needed to get those from the front desk.
The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable.
Kendra at the front desk was exceptional! A real pleasure to deal with and would definitely cause me to return.
The room was dirty the staff was unfriendly the refrigerator wasn't cleaned the shower looked on clean but I will admit that the manager was the only reason that we decided to stay and give him a chance to clean everything up a second time
Giant hairball on floor in kitchen. Dresser broken and drawer falling out. Green soap swim in shower. Advertised breakfast is a tiny granola bar and tiny prepackaged muffin.
The big pile of dog feces at the door upon checkout pretty much summed up our stay here.
Easy ck in and out, looks ok, room is spacious, clean, bed poorly made, kitchen but nothing to use in it.
We really enjoyed our stay at Extended Stay in Austin, Texas. The staff was extremely professional. They were very courteous and friendly . I will stay there again. The only thing that I feel could be improved is for them to offer a better variety of cable channels for the kids. They did not have very many options of family friendly shows.
The hotel is very dirty. The room was stinking. We found a bed bug on the bed. The staff was horrible. Will never go here for sure.
Just in Austin for a Birthday party and needed a hotel close for the night. Location was easy to find. Staff was very helpful and friendly. Room was very clean ! Great value for the price!
Room was pretty clean sheets were fresh. Room was basic.
Decent room but a bit over priced for Extemded stay.
Located within a leisurely stroll of Lakeline Mall, Extended Stay America Austin - Northwest - Lakeline Mall is within a 10-minute drive of McNeil Crossing. This 101-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 101 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Austin - Northwest - Lakeline Mall features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
We arrived after a 3 hr drive and having booked and paid a week in advance to no room. Water in elevator. Clerk’s mask hanging down her face after demanding mine be worn, a fire in the ac, no coffee in room, terrible smell in room, urine stains under toilet seat, being harassed about noise coming from our room while we were asleep. Need I go on? Clean linen sitting on top of front desk counter for others to breath on. Will not be returning.
Waisted money on hotel that was unsafe , property at night felt unsafe, staff and housekeeping need to be trained better,No manager on sit to assist with any problems or issues. Wish i could get my money back
Rebecca, we are sorry you did not have a comfortable stay and regret you did not felt completely secure at times. The security and safety of our guests is of utmost importance to us, and we also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No hot water in the morning for my shower. Room was sprayed with a heavy deodorant. Too much. Lobby and elevators smelled a lot like cigarette smoke.
Thank you for your review of your recent visit. We apologize for the issues you encountered with the water temperature and also for the smoke you experienced in certain areas of our property. We are working with the appropriate teams to make sure corrective actions are taken. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
roaches, no amenities, no one cared, staff was terrible
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The rooms we filthy, no towels, and they appeared to not have been cleaned. When i told the desk staff they didnt care and told be to.leave their hotel. I will NEVER stay at another ES hotel Worst experience ever and i travel extensively. This property is beyond needing a remodel.
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This hotel was extremely filthy, as soon as I walked through the doors I was disappointed. There was a strong order and it was hot and stuffy. The staff took forever to come to the desk, there were boxes of paperwork in visible view of the hotel, which made the front desk look very junky. The room was also dirty, the bottom of the tub was covered in dirt, the kitchen amenities were dirty, the sink was dirty, and the pillow cases were very dingy. My boyfriend and I had planned to stay 2 days but we left the very next morning.
Thank you for taking the time to review our hotel. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you and your boyfriend, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
The windows were completely filthy and didn’t shut all the way. The entrance isn’t inviting at all and just seems dark overall. It didn’t seem like a safe area.
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The property is old! Garbage was not taken out of our room from previous occupants sheets had stains. Water damage bathroom with mold! I would not recommend booking this hotel! Shame on orbitz for having these rooms to rent on their site!
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
There were no hangars in the closet and no shower curtain when I checked in, so I needed to get those from the front desk.
Ron, thank you for your feedback. We are sorry for not meeting all of your expectations and regret your stay was not a pleasant one. We appreciate your business and hope to welcome you back so that we can provide you with a much better experience. Sincerely, Hotel Management
The advertisement on your site for this property stated it came with a breakfast. It does not. It had coffee and a granola bar. That is a far cry from a breakfast. Room was clean and the rate was reasonable.
Thank you for choosing to stay with us. We're glad to know you liked your well-kept room and that you found us to be at a fair price. However, we're sorry to read that our grab-and-go breakfast did not meet your expectations. We will share your feedback with our Brand Leaders so that they have the knowledge of our guests’ desires while implementing the new offering. We hope this will not overshadow your otherwise positive experience and look forward to seeing you again. Sincerely, Hotel Management
Thank you for your feedback. We are sorry for the cleanliness issues you encountered and for the unpleasant smell you experienced while you were here. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We also regret the difficulties you encountered at our front desk. Your comments have also been shared with our front desk associates to coordinate our efforts throughout our hotel to ensure continuity in keeping our guests safe. Therefore, we appreciate you bringing this to our attention so we may take proper action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management