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Recent guest reviews

Very nice and clean. We only stayed one night. Restroom toilet did not flush properly so had to use lobby restroom. Reported to front desk as we left but didn't seem concerned.

Most staff were friendly and worked hard. The hotel is tired. The air conditioner in my room did not work. There was no internet. Dining is limited and there is nothing within walking distance.

Air conditioning coming on sounded like an 18-wheeler idling or a jet taking off and woke us up several times a night; one had to pay for parking; there was no way to print boarding passes before leaving for airport

Roach in the bathroom , dirty carpet. Average breakfast, should improve. Convenient location , but if you can, avoid ….

Conveniently located.

AC broke down and wasn’t repaired before we left and the property was poorly maintained. The best word to describe it is YUCK!

Nothing

The staff was very warm, friendly, and professional, but the hotel needs some upgrades. Common things like towels and tissue was scarce - there was only was set of towels in the room and barely no toilet tissue in the bathroom. The comforter also had a red stain on it and we had to get another one. It didn’t look like the room had been cleaned throughly at all- there was hair and dirt on one of the night stands.

The hotel was very nice. We did have trouble checking in with our Orbitz reservation. The hotel couldn’t find the reservation. We also had to call down to the front desk several times because our room wasn’t stocked with clean towels after the first night. We also didn’t have extra toilet paper in the room. The staff was very nice though.

Gym is very nice. Didn’t care for the location much. Overall we enjoyed our stay

Very beautiful hotel For the bar and conference room but the rooms are a little bit smaller but still very nice

Nice, helpful staff. The room was well presented with comfortable beds, good television and modern décor.

Comfortable. Would recommend to others or use it again.

Our trip was delayed by 3 hours so our arrival time was 11:30p instead of 8:30p after a long work week and 8 hour drive. The young man who checked us in (he is from Harlingen - cannot recall his name) was so kind to us wearied travelers. We were so hungry. Of course the warm cookies hit the spot but he threw in a sandwich and some fruit after we asked if we could buy them from the vending area. It was just enough to stop our growling tummies. We love the bed and the towels. The room (455) wasn't as quiet as we would have liked but overall the stay was great. We joined hhonors so hope to be staying at more Doubletree locations in the future.

Great amenities! Beautiful decor, well kept space! The Pool and gym were relaxing and the bar staff was very helpful. The entire place is modern and accessible.

Business Park Dr Austin TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located within a mile (2 km) of Arboretum at Great Hills Mall, DoubleTree by Hilton Hotel Austin Northwest Arboretum is within 3 miles (5 km) of The Domain. This 194-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a lobby lounge where you can enjoy a drink. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee weekdays from 7:00 AM to 10:00 AM.


Rooms

TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Refrigerators, coffee makers, and free newspapers are also available.


Property features

Guests of DoubleTree by Hilton Hotel Austin Northwest Arboretum have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 7 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

King, Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed | Sleeps 2

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for DoubleTree by Hilton Hotel Austin Northwest Arboretum

Everyone (13) Couples (1) Family (8)
3
Everyone

Very nice and clean. We only stayed one night. Restroom toilet did not flush properly so had to use lobby restroom. Reported to front desk as we left but didn't seem concerned.

By on Aug 11, 2022

Review comment responded on Aug 13, 2022

We appreciate your feedback, Leticia. We're glad you appreciated our clean and comfortable accommodations, but we're disappointed that your stay with us was less than ideal. We regret that our bathrooms failed to meet your standards. We will address your concerns with our team moving forward. We hope to have you stay with us again so we can share a more positive experience with you.

1
Friends Business Business

Most staff were friendly and worked hard. The hotel is tired. The air conditioner in my room did not work. There was no internet. Dining is limited and there is nothing within walking distance.

By on Jul 20, 2022

Review comment responded on Jul 21, 2022

We appreciate the feedback, John. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience.

2
Family

Air conditioning coming on sounded like an 18-wheeler idling or a jet taking off and woke us up several times a night; one had to pay for parking; there was no way to print boarding passes before leaving for airport

By on Jun 30, 2022

Review comment responded on Jul 2, 2022

We appreciate the feedback, Raymond. It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system and lack of a printer made for an unpleasant stay. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope you allow us the chance to host you again soon for a more positive experience.

5
Everyone

By on Apr 6, 2022

2
Everyone

By on Feb 14, 2022

2
Business Business

Roach in the bathroom , dirty carpet. Average breakfast, should improve. Convenient location , but if you can, avoid ….

By on Aug 2, 2021

Review comment responded on Aug 4, 2021

We appreciate the feedback. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward. We do hope you give us another opportunity to share a more positive experience with you soon.

4
Family

Conveniently located.

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you for the fantastic review! We're delighted your time at DoubleTree by Hilton Austin Northwest Arboretum was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!

1
Family

AC broke down and wasn’t repaired before we left and the property was poorly maintained. The best word to describe it is YUCK!

By on Jun 23, 2021

Review comment responded on Jun 29, 2021

Thank you for taking the time to share your feedback. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our hotel didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.

2
Partner Couples

Nothing

By on May 7, 2021

1
Everyone

By on Mar 2, 2021

DoubleTree by Hilton Hotel Austin Northwest Arboretum

8901 Business Park Dr, Austin, TX 78759
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