Trash cans in room full, shower had soap running down the door. Blanket stained.
The pictures make the common areas look larger. Room was musty. They don’t clean rooms every day. Must stay longer than a week for them to go in and get you clean towels and more toiletries. Business area was right next to the front desk so no privacy reading emails. Printer was low on ink.
Although this location is pet friendly, The linens were permanently stained. Front desk staff did their best to accommodate new linens. The bed was very comfortable and the room was cozy
Staff was friendly and nice. My room was spotless and I felt safe and secure. It was very quiet overnight, which was welcome after a long day of driving. While clean, the room showed signs of age, but was not a problem. However, the outside of the buildings was a bit of a concern. Thankfully, I have no physical disability preventing movement, but for someone using assistive devices, e.g. walker, wheelchair, much of the concrete was crumbling and uneven, with chunks missing. The elevator worked fine, so that is helpful. I was disappointed to not be informed prior to or with booking, that the pool was drained and being repaired or cleaned. A pool is a reason I choose hotels. I do understand the need for repairs. The breakfast was a bit disappointing, though I was pleased to see a protein option. Having Waffle House right next door was handy, and provided a good breakfast for a reasonable price (considering I didn't choose the breakfast at the hotel).
The place was run down! Didn't take a shower because of the many stains in the tub. The commode was dirty. The bed sheets were clean and that was really important!!
Dirty sheets it was gross.
The hotel is very warn out and in need of complete overhaul .
The room looked like someone broke in. Door did not open close correctly. Beds uncomfortable. Tub bottom dirty. Hair in the drain. NO HOT WATER. I want a refund!
The carpet in the room was gross and needs to be replaced with something other than carpet. Bed was very comfortable and easy to find.
Dirty, broken doors, no ice, noisy, did I mention dirty?
Pictures are deceiving!! Very old & run down, Room was not clean, door wouldn't close all the way, carpet looked like it had never been vacuumed, mold on shower curtain, and the worst smell of garbage in the air.
What a dump! Stay any place but here. When I went into my room there was a homeless person sleeping in the bed. They switched me to another room and the room smelled like urine. There is gang graffiti on the building. The concrete sidewalks were in disrepair and unsafe. Stay somewhere else.
We ended up leaving right after we got into our room. Very run down facilities. Large areas of concrete missing in walkways was one of the first things noticed. Major falling hazard. Pet friendly, but no where to walk our dog. Just very shady looking area. We left and went to another hotel.
Great place. It was clean, no clogs, and we stopped by Waffle House for breakfast. Fir the price, it was great!
Location was good. Carpet and bedding stained, shower floor was horrible. Location was quiet and cars were further away so not too disturbing as people arrived late
They gave my reserved room to someone else then gave me a different room after a wait. The carpets were dirty furniture was beat up. Bathroom needed attention. Ice machines were out on all 3 floors.
I would never recommend staying at this hotel. We arrived close to 9pm so tired and ready to just relax and walked into a room that immediately made me want to cry. It looked nothing like the pictures online. I called orbitz and told them it needs to be taken off their site as an option to stay. I’m pretty easy going and for me to call and complain it haha to be really bad. The furniture was covered in stains. I was scared to be near it much less sit on it. I had to request new bed sheets Bc i pulled covers back to climb in bed and long black hairs were on it and a stain. The paint on the walls is peeling off in several places, the ceiling is cracking everywhere. You couldn’t pay me to shower in that tub, the floor of it was black. Stains all over the carpet & bathroom door, the bathroom floor was so dirty. I feel like I could on and on. It was THAT bad! I disinfected everything I could but it was still so uncomfortable. I only slept a few hours before getting up and continuing my travels. I just couldn’t stand being in that room anymore. It was a long day! Also, very noisy! I could hear the neighbor shower, go in and out of their room, everything. They had someone knock on their door it sounded like it was mine. Overall very poor conditions to stay in. Amarillo has much better to offer than this place and for the same price or cheaper! I’m still so upset I paid what I did for this room.
Located in Soncy, La Quinta Inn by Wyndham Amarillo West Medical Center is a leisurely stroll from sights such as Baptist St. Anthony's Health Care System and Westgate Mall. This hotel has 128 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free local calls, and ironing boards are also available.
La Quinta Inn by Wyndham Amarillo West Medical Center features an outdoor pool, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.
Trash cans in room full, shower had soap running down the door. Blanket stained.
Dear Ralph, Thank you for your review. I am sorry for the poor state of your room. It's disheartening to learn that you had housekeeping issues during your stay. These problems do not fulfill the expectations. We wish we had been informed during your stay so we could have provided you with a solution. Thank you for sharing your comments, and we hope you'll give us another chance to offer you a far better stay.
The pictures make the common areas look larger. Room was musty. They don’t clean rooms every day. Must stay longer than a week for them to go in and get you clean towels and more toiletries. Business area was right next to the front desk so no privacy reading emails. Printer was low on ink.
Dear Julian, Thank you for your feedback. We apologize for the housekeeping issues in your room. We have shared these with our housekeeping team, and we have taken steps toward ensuring that these issues do not arise in the future. We endeavor to uphold high standards and to improve our service. Your evaluation will assist us in this process. Therefore we appreciate all of your input. Thank you for your patience once more, and we aim to give you with an even better stay on your future visit.
Although this location is pet friendly, The linens were permanently stained. Front desk staff did their best to accommodate new linens. The bed was very comfortable and the room was cozy
Hello there, Christine. We are pleased that you like some features of our hotel. We are delighted to hear that our location worked well for you. We apologize if the linens disappointed you; nonetheless, we are delighted that we were able to assist you. We appreciate your compliments on our cozy room and bed. We hope you will give us another chance so that we can give you a much better experience.
Staff was friendly and nice. My room was spotless and I felt safe and secure. It was very quiet overnight, which was welcome after a long day of driving. While clean, the room showed signs of age, but was not a problem. However, the outside of the buildings was a bit of a concern. Thankfully, I have no physical disability preventing movement, but for someone using assistive devices, e.g. walker, wheelchair, much of the concrete was crumbling and uneven, with chunks missing. The elevator worked fine, so that is helpful. I was disappointed to not be informed prior to or with booking, that the pool was drained and being repaired or cleaned. A pool is a reason I choose hotels. I do understand the need for repairs. The breakfast was a bit disappointing, though I was pleased to see a protein option. Having Waffle House right next door was handy, and provided a good breakfast for a reasonable price (considering I didn't choose the breakfast at the hotel).
Hello Margaret,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
The place was run down! Didn't take a shower because of the many stains in the tub. The commode was dirty. The bed sheets were clean and that was really important!!
Hello Betty, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
Dirty sheets it was gross.
Hello Michael, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
The hotel is very warn out and in need of complete overhaul .
Thank you so much for the incredible rating. We look forward to your next visit!
On behalf of our entire staff thank you for staying with us and for rating your stay.,
The room looked like someone broke in. Door did not open close correctly. Beds uncomfortable. Tub bottom dirty. Hair in the drain. NO HOT WATER. I want a refund!
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Dear Mariana, Greetings and warm wishes! We're delighted to receive your 4 out of 5 rating and appreciate the time you took to share your experience with us. While we're thrilled to see that you enjoyed your stay, we also want to ensure that your next visit exceeds your expectations. If there's anything specific that stood out to you or any suggestions you'd like to share, we'd love to hear more. Our goal is to make each guest's stay exceptional, and your insights play a crucial role in helping us achieve that. We look forward to the pleasure of welcoming you back for an even more outstanding experience in the future! Safe travels and thank you for choosing our hotel.