Hilton hotels seem to be going down him fast. Upon arrival, I was excited after seeing the lobby. It was very nice and clean. They took great strides to make the hotel safe during COVID-19. Once we got in our room you could quickly see things have not been updated or taken care of in a while. The bed skirts had holes in them. The door handles to the bathroom where worn down and dingy. The cabinet where the refrigerator was located, did not open all the way. This made it difficult to get in and out of the refrigerator. The outlets on the desk did not work. For the amount per night plus the cost of parking this hotel was not worth it. This has been a problem with Hilton hotels over the past few years and I don't think I'll be staying with them any longer. It is not the experience I am paying for.
Renovation is definitely needed. I was looking forward to dining at Finn and Porter unfortunately due to Corona Virus snacks were only available for purchase. I believe they booked all occupancy on the same floor. My room smelled like smoke. I placed the serviced sign on my door, no service was received. I called the main desk call not answered and my call was not returned. Trash piled in the hall from the rooms (filthy) not a pleasant sight. I was at dismay at the neglect from the property management. Understandable of the current climate however there shouldn’t be neglect we are paying customers-Hilton Honors Member.
My room was cleaned and my personal belongings were moved at 8 am by staff I had not yet checked out and check out time was 11am.
Stayed here for the President’s Day weekend with my friends. I received an attitude with the staff member checking in, and when I tried to open my hotel room, the key lock didn’t work. Went back downstairs to discuss with the staff member only to be told to wait upstairs if the door does not open and to use the phone. Also had an incident that required a first aid kit, which they did not have and had to purchase elsewhere
I liked the location of the hotel. I did not like the bathroom....too small and awkward. I did not like the location of our room.
The parking fee is ridiculous $28 a night. There should be discounted or no fees for guess staying there 2 or more nights.
Great staff at Hilton Alexanderia mark centra I stay morthan three weeks
I like the location room was clean The room next to me a little bit noisy Hope not all the time . The hotel sign Very Close to the highway please make big sign otherwise very easy to lost turn right or left
Okay no problem with the property or cleaness okay
I don’t like it! This is the worst hotel i have ever been too. Expensive for nth!
Located in Alexandria West, Hilton Alexandria Mark Center is within a 10-minute drive of popular attractions such as Fashion Center at Pentagon City and George Washington Masonic National Memorial. This 496-room, 3.5-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a conference center.
Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
Hilton Alexandria Mark Center's 496 recently renovated rooms provide sofa beds, refrigerators, and coffee makers. 55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free weekday newspapers, laptop-compatible safes, and phones are other standard amenities. Housekeeping is available on request.
Hilton Alexandria Mark Center features free WiFi in public areas, a conference center, and a business center. Self parking is offered for USD 28 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.
Hilton hotels seem to be going down him fast. Upon arrival, I was excited after seeing the lobby. It was very nice and clean. They took great strides to make the hotel safe during COVID-19. Once we got in our room you could quickly see things have not been updated or taken care of in a while. The bed skirts had holes in them. The door handles to the bathroom where worn down and dingy. The cabinet where the refrigerator was located, did not open all the way. This made it difficult to get in and out of the refrigerator. The outlets on the desk did not work. For the amount per night plus the cost of parking this hotel was not worth it. This has been a problem with Hilton hotels over the past few years and I don't think I'll be staying with them any longer. It is not the experience I am paying for.
Renovation is definitely needed. I was looking forward to dining at Finn and Porter unfortunately due to Corona Virus snacks were only available for purchase. I believe they booked all occupancy on the same floor. My room smelled like smoke. I placed the serviced sign on my door, no service was received. I called the main desk call not answered and my call was not returned. Trash piled in the hall from the rooms (filthy) not a pleasant sight. I was at dismay at the neglect from the property management. Understandable of the current climate however there shouldn’t be neglect we are paying customers-Hilton Honors Member.
Guest feedback is always appreciated as it helps us pinpoint the areas where we still have room for improvement. We apologize that some of our temporary policies had a negative impact on your stay. Please know that these limitations on our service and amenities are for the health and safety of our personnel and guests. We are also eager to have the opportunity to lift some of these restrictions. That being said, we are still doing our best to help every guest have a comfortable and pleasant visit. Please consider staying with us again in the future; we would be grateful for the opportunity to change your perceptions. Kindest regards, Wil Laura
My room was cleaned and my personal belongings were moved at 8 am by staff I had not yet checked out and check out time was 11am.
Dear Matt, Thank you for your review. We have always received compliments regarding our housekeeping service, so it is surprising to hear of the situation you experienced. Please reach out to us with more information, as this is not typical of our service and we want to ensure this is addressed properly. We hope to hear from you soon and would love another chance to impress you the next time you're in town. Kindest regards, Wil Laura
Stayed here for the President’s Day weekend with my friends. I received an attitude with the staff member checking in, and when I tried to open my hotel room, the key lock didn’t work. Went back downstairs to discuss with the staff member only to be told to wait upstairs if the door does not open and to use the phone. Also had an incident that required a first aid kit, which they did not have and had to purchase elsewhere
Thank you for being a valued guest during your recent travels and for informing us of your experience. Please accept our apologies for any lapse in service during your stay. This is not typical of the feedback we receive and will be addressed right away. We look forward to making it up to you during your next visit to the city and wish you safe and happy travels along your way. Kindest regards, Wil Laura
I liked the location of the hotel. I did not like the bathroom....too small and awkward. I did not like the location of our room.
Although our location was to your preference, we regret to hear that the bathroom was not to your liking. Know that we'll keep your comments in mind as we continue to develop plans for the future of the property. Guest satisfaction means everything to our team, and we hope that you will consider giving us another chance in the future. Kindest regards, Wil Laura
While we're happy to hear that we made a great first impression, we're sorry that your room was not as comfortable as it should have been. Guests are always encouraged to share any concerns they have with our front desk team as they are always happy to address any issues and make the proper amends. Nevertheless, we appreciate you sharing your insights with us now. We will look into these matters and seize any opportunities for improvement. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it. Kindest regards, Wil Laura