Nice and clean rooms and updated
The property is not clean at all
Isayas Front Desk manager was very friendly and have a good knowledge about the property and the area! very helpfull went to help me two times to show me the room and checked for me if the room is ready for me, the cleaniliness and the comfort! One time the room couldn't open and came and helped me! Very Commendable! Thank Isaias for me!
The staff was pleasant and helpful. The telephone in our room didn't work (wanted to call the front desk) Several electric outlets didn't work so it was inconvenient to plug in our computers/other devises.
The location is convenient to everywhere, but the room was not as I expected with soiled bed, and dirty floor. However, I gave credit to the staff that when I complained the 3rd time, he changed our room to a new room, which was a little better, but I could still smell cigarette from previous customers.
Full kitchen in each of the rooms Unfriendly staffs
Nice hotel, continental breakfast consists of muffins, oatmeal, granola bars, coffee and tea. Close to the interstate, stores and restaurants. Staff is friendly, professional and attentive to your needs.
Poor facilties - shower was outdated, room lamp lights did not work
I only stayed for one night and the tv did not work at all, oh by the way I had a small child with me. Needless to say beyond not happy. But the staff claimed it was being fixed and nothing the entire night. Really disappointing since I have stayed at much nicer Extended Stay's in the past.
Clean room. Friendly staff. Enjoyed my stay in this hotel.
This was an adequate accommodation. Room cleanliness left some to be desired and they really need to put another blanket on the bed.
Seems to be some strange people that go through there.
Paid for nonsmoking room. Room had heavy odor of smoke - especially bathroom.
private, quiet and available, it met my needs for a long stay for a very private person.
The hotel worked pretty dated. We got there late do to traffic go figure. The room was clean and had everything you would need. I would t stay there again. I would definitely spend more money for a nicer place. Great for a last minute budget friendly cost.
For starters, the hotel is out of the city next to nothing. First off, I requested a nonsmoking room, as I'm a non-smoker and cigarette smoke really irritates me and gives me headaches, and my room reeked of smoke so strong even turning the air on didn't drown it out. I know my whole suitcase of clothes, including a suit that'll need dry cleaning, are going to be gross and need washing when I get home. Second, when I went to go to bed and moved the pillow, I found multiple spiders under it. Needless to say, I'm terrified to go to bed. Let's hope I make it to morning check out.
Large clean rooms, nice quiet stay. The free wifi and breakfast was also convenient.
The accommodations at this hotel were great. When I arrived, the key to my room was waiting. The room was very clean, and the staff was very friendly. This hotel is near numerous stores and restaurants. Furthermore, because we were near 395, I was able to get to DC very quickly. For the price, you can't beat it.... Especially if you are familiar with DC rates. When I book through this site, I always read these things, so I hope this helps someone.
Nice and clean rooms and updated
The property is not clean at all
Isayas Front Desk manager was very friendly and have a good knowledge about the property and the area! very helpfull went to help me two times to show me the room and checked for me if the room is ready for me, the cleaniliness and the comfort! One time the room couldn't open and came and helped me! Very Commendable! Thank Isaias for me!
The staff was pleasant and helpful. The telephone in our room didn't work (wanted to call the front desk) Several electric outlets didn't work so it was inconvenient to plug in our computers/other devises.
Dear Carrolle, thank you for choosing Extended Stay America and posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. However, we have discussed your feedback with the maintenance team to ensure that it does not happen again. We hope to welcome you again soon. Sincerely, Hotel Management
The location is convenient to everywhere, but the room was not as I expected with soiled bed, and dirty floor. However, I gave credit to the staff that when I complained the 3rd time, he changed our room to a new room, which was a little better, but I could still smell cigarette from previous customers.
Thank you for staying at our hotel. We are very sorry for the difficulties you had in your initial suite and apologize for the discomfort you had been through. We have discussed your feedback with our housekeeping team to take appropriate actions and ensure our guests do not undergo the same problem. We will also utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. There are no excuses to be made, but we hope you will give us an opportunity to improve your impression of us. Sincerely, Hotel Management
Full kitchen in each of the rooms Unfriendly staffs
Thank you for your feedback. Although you liked your well-equipped kitchen, we are sorry you did not found our staff friendly. We strive to deliver service that goes above and beyond and hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Nice hotel, continental breakfast consists of muffins, oatmeal, granola bars, coffee and tea. Close to the interstate, stores and restaurants. Staff is friendly, professional and attentive to your needs.
Khalilah, thanks for detailing your visit at Extended Stay America. It feels good to know you liked our well-maintained property and that you could start your day with our complimentary breakfast. We hope to have the opportunity to welcome you back on a future visit to our area. Sincerely, Hotel Management
Poor facilties - shower was outdated, room lamp lights did not work
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dear John, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management