Entering the room, we were blasted with the overwhelming smell of air freshener attempting to cover the stench of cigarette smoke. It was enough to give me a sore throat within minutes. There was dried, sticky food (grape jelly??) smeared on the cabinet beneath the kitchen sink. And the smoke detector had been wrapped in plastic by a previous guest (this is a non smoking facility). I called the front desk attendant, who was apologetic and changed our room due to the safety risk of a covered smoke detector. The new room was immediately better, with no smoke scent detected. However, we discovered the curtains were covered in splattered white “stuff” (I shudder to imagine what it was), there was dried sputum on the headboard, and toilet paper rolls stuffed between the bed and the wall. And the smoke detector was also covered with plastic. The front desk staff when we checked out (same staff that changed our room) was again apologetic and offered to add points to my account IF I was a Marriott rewards member; I am not. We will not be staying here again.
First of all they messed up my credit card charges. I asked them specifically to charge my company credit card. They even got the authorization for the card in time. Even after this they charged my personal card. When I called them the lady behaved rudely, kept arguing with me, held me up multiple times. Had always stayed here whenever we went to Worcester for the last two years. Will definitely not stay here the next time. Sad to see a great property fall from it's grace due to bad staff
The kitchen utensils could be cleaner and a brushing cup would be more convenient.
Great sray. Fruendly staff. Very clean. Will definitely go back.
Not a Marriott brand run facility. Tub was disgusting. People playing music at midnight like we were at a club.
Nice hotel. Heat didn't work properly and it was a cold night. Told the desk at 8 am and they never sent anyone up to check it out so we checked out earlier than planned. They did take some $ off of the bill.
The room was very nice and very clean! The free breakfast was good - very happy to see vegetarian options.
Overall experience was phenomenal. Fantastic staff.
Our first day was marred by an unexpected tripping of the sprinklers above the bed, cause unknown. Everything was soaked. We were moved to another room, but no attempt was made to help us dry our things. We used the dryers in the laundry room, but they would not dry our items after nearly two hours of use. So, all our clothes were hung anywhere we thought they might dry, which lent a sort of refugee camp atmosphere to our room. The sofa bed was so uncomfortable that I spent the four nights of our stay on the sofa in the sofa position, which was itchy since no linens were provided for the sofa bed. The toaster did not work and the room smelled of the burgers we cooked the first night, the exhaust fan not being up to the task. However, the pool, the exercise room and the pool table were a lot of fun. Breakfast was tasty and fresh, and the room was clean, save for the black mold on the tub caulking.
Quiet and perfectly comfortable great breakfast healthy choices micro toaster oven fridge (-NO SAFE boo)
We stay here frequently as it is convenient to family. The rooms are a great size and the staff has always been wonderful. The room was not as clean as it has been in the past and the bathroom door handle was in need of repair. The breakfast was not the same quality that it has been in the past. The yogurt with blue berries was very good, but the egg sandwich was dry and tough. The pool and fitness room were clean and confortable.
needed a place to stay in Worcester for one night after a wedding. this did the job.
I needed a place in Worcester that had easy access to Rt. 290. I was in town for a wake and funeral which is a difficult trip to make so I really appreciated the comfortable and spacious accommodations—a bit of a home-away-from-home vibe despite being a hotel. Having the kitchen and living room area was a great value. Breakfast was gourmet but adequate and included. Nice to relax in the pool and work out in the gym.
Truly enjoyed being at this hotel. Everyone made me feel welcome. The room was very inviting and had everything that you would want in an extended stay
Clean room, very nice accomodations. Was upgraded from a suite to a 1 bedroom when arrived. Accomodating staff as well.
A very nice place to stay it felt like home ! quiet and pet friendly .....
We were here in February with our grandson and had a great time. When the opportunity came up to stay again, we did. The rooms were clean, the staff was friendly and the breakfast was just enough. We were in Worcester for the christening of our grandchildren and we needed 2 rooms for the additional family members. My brother in law was just as pleased as we were.
We went to visit my daughter and her family. We usually stay at their home but this trip we opted for one night at the Residence Inn. This was a great time, since we took out grandson back to the room for swimming and games. He stayed the night and in the morning enjoyed a free comp. breakfast. I will definatly come back.
They provided everything you could want
Residence Inn by Marriott Worcester places you within 3 miles (5 km) of popular attractions like Worcester Polytechnic Institute and DCU Center. This 122-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:00 AM. The bar/lounge is a great place to grab a drink, or mingle with other guests at the free daily manager's reception.
All 122 heated accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, ironing boards, and desks are other standard amenities.
Guests of Residence Inn by Marriott Worcester have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Entering the room, we were blasted with the overwhelming smell of air freshener attempting to cover the stench of cigarette smoke. It was enough to give me a sore throat within minutes. There was dried, sticky food (grape jelly??) smeared on the cabinet beneath the kitchen sink. And the smoke detector had been wrapped in plastic by a previous guest (this is a non smoking facility). I called the front desk attendant, who was apologetic and changed our room due to the safety risk of a covered smoke detector. The new room was immediately better, with no smoke scent detected. However, we discovered the curtains were covered in splattered white “stuff” (I shudder to imagine what it was), there was dried sputum on the headboard, and toilet paper rolls stuffed between the bed and the wall. And the smoke detector was also covered with plastic. The front desk staff when we checked out (same staff that changed our room) was again apologetic and offered to add points to my account IF I was a Marriott rewards member; I am not. We will not be staying here again.
First of all they messed up my credit card charges. I asked them specifically to charge my company credit card. They even got the authorization for the card in time. Even after this they charged my personal card. When I called them the lady behaved rudely, kept arguing with me, held me up multiple times. Had always stayed here whenever we went to Worcester for the last two years. Will definitely not stay here the next time. Sad to see a great property fall from it's grace due to bad staff
Dear guest, Thank you very much for sharing your experience. We appreciate your loyalty to our property. I apologize for the inconvenience and please feel free to contact me directly if you would like to discuss the matter. We will always be happy to accommodate you here. Regards, The General Manager
The kitchen utensils could be cleaner and a brushing cup would be more convenient.
Dear guest, Thanks for sharing your feedback! We will address your comments to your housekeeping staff in order to improve our service and better serve you in the future. Regards, The General Manager
Great sray. Fruendly staff. Very clean. Will definitely go back.
Dear guest, Thank you very much for sharing your experience with us! We appreciate your time and we hope to serve you again in the future. Regards, The General Manager
Not a Marriott brand run facility. Tub was disgusting. People playing music at midnight like we were at a club.
Dear guest, Thank you for sharing your experience. We apologize for the inconvenience and have been working harder for to improve our service. Please feel free to contact us directly if you need assistance with anything. Regards, The General Manager
Nice hotel. Heat didn't work properly and it was a cold night. Told the desk at 8 am and they never sent anyone up to check it out so we checked out earlier than planned. They did take some $ off of the bill.
Dear guest, Thanks for taking the time to share your experience. Your feedback is very important to us and we have already shared it with the appropriate hotel staff in order to prevent this kind of issue from happening again in the future. Please feel free to contact us directly if you need anything. Regards, The General Manager
Dear guest, Thank you very much for taking the time to rate the hotel. We appreciate your feedback and hope to serve you in the future again. Regards, The General Manager
The room was very nice and very clean! The free breakfast was good - very happy to see vegetarian options.
Dear guest, Thank you very much for sharing your experience! We appreciate your feedback and we hope to serve you again in the future. Regards, The General Manager
Overall experience was phenomenal. Fantastic staff.
Dear guest, Thank you very much for your feedback! Your comments are very much appreciated and we hope to serve you again in the future. Regards, The General Manager
Our first day was marred by an unexpected tripping of the sprinklers above the bed, cause unknown. Everything was soaked. We were moved to another room, but no attempt was made to help us dry our things. We used the dryers in the laundry room, but they would not dry our items after nearly two hours of use. So, all our clothes were hung anywhere we thought they might dry, which lent a sort of refugee camp atmosphere to our room. The sofa bed was so uncomfortable that I spent the four nights of our stay on the sofa in the sofa position, which was itchy since no linens were provided for the sofa bed. The toaster did not work and the room smelled of the burgers we cooked the first night, the exhaust fan not being up to the task. However, the pool, the exercise room and the pool table were a lot of fun. Breakfast was tasty and fresh, and the room was clean, save for the black mold on the tub caulking.
Dear guest, We recognize your time is valuable and thank you very much for sharing your experience. Maintaining a clean environment for our guests is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Residence Inn Worcester, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.