6/10 Aceptable
Stacy
Viaje en pareja
10 dic. 2025
Le gustó: Limpieza
We booked a getaway after Thanksgiving and left our grown kids at home never expecting the entire resort to be overrun with hockey families attending a jamboree.
We tried for an early check in at 2:30pm but unfortunately could not get our room until after 5:00pm. We were told to go enjoy a drink and food at the Lantern. We tried but there was no one to wait on us. The bartender and one waiter were so overwhelmed with the hockey families. My husband finally went to the kitchen and asked for an app and drinks. We were served 45 minutes later. Kids were laying all over the furniture, running around everyone's table and ran in and out to the pool area, the halls, the lobby, the firepit. The resort finally sent out a text saying this would not be tolerated. It only made it worst. We tried to have dinner at the Lantern again but ended up leaving. Parking, none for us at our building because yes, the hockey families took those. Then the cars had to leave for the hockey jamboree at 5:30am so no sleeping in. Beep, beep! I sent in my first complaint to a hotel and I've yet to hear back.
We've been here many time and know it is a family resort and we expect some loudness. We enjoy that! Sea Crest is tired and extremely understaffed. I do want to point out that every employee, even though they were so overwhelmed, tried so hard to be patient. The rooms were very clean and tidy and beds were comfortable and our room was cleaned daily which was appreciated!
Stacy
Se hospedó 2 noches en noviembre de 2025