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Recent guest reviews

The room was stuffy and needed a strong breeze of fresh air. The breakfast was fruits, store bought muffin and aotmeal.

I was good with everything until on my final day I opened a drawer in the bathroom only to find a dirty washcloth just there. Glad it was on my last morning but it made me question the cleanliness of the whole room itself. The front desk employee at checkout basically told me they couldn't credit any of my funds because I booked through a third party. Definitely not returning.

Booked the room for 5 people they only had a bed and a couch in the room. For a rollaway bed we had to pay $25 extra. The couch inside was filthy. Seemed like they didn’t clean it after the last client, sheets were stained and crumbs all over it. When the attendant was called they did come up promptly and changed the sheets.

Good location for the area. Good parking. Clean and newer facility with great amenities.

It was very clean. The staff were courteous & helpful. It had a lovely pool. And a nice breakfast. The room was large and comfortable.

Everything. The staff was very professional .the location was very convenient and easy to get to.

Great location, great breakfast and grest staff !!!@

Thé renovations were well done and the breakfast exceptional, loved the homemade smoothies! Very impressed for the price I paid.

The hotel & the staff was excellent. Would definitely stay in any Hampton hitel

Location and cleanliness however consider more lighting to back of property at night

Location service could be better no shuttle service on tuesday

Very clean and bright. Very friendly and kind staff!

This place was close to six flags and rite on the other side of the highway from the Basketball hall of fame. Nice breakfast buffet. Pool was small but nice. Staff were great. Would stay again

So the overall hotel was modern and fresh and the spaces were clean. When we checked in Friday night, the woman at the check-in desk had eyes bugging out, she was very jittery, and her hands were shaking on the mouse. She was either extremely caffeinated or on drugs. Saturday morning, there was a long brown hair in my eggs (I'm a redhead) and I noticed that the female kitchen staff had her hair completely down. When I mentioned it to them, they didn't seem to be bothered by it.

Stayed in a studio suite, very large and comfortable.

Hotel located in convenient area... Breakfast pretty good and well stocked. Hotel staff friendly and professional. Hotel staff very helpful, during snow storm. Maintenance man helped me clean off my car and move to a better parking space. I would stay again.

East Columbus Ave Springfield MA

Hotel highlights

  • Walking distance to Naismith Memorial Basketball Hall of Fame and MGM Springfield
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hampton Inn & Suites Springfield / Downtown places you within a 10-minute stroll of popular attractions such as Naismith Memorial Basketball Hall of Fame and Titanic Museum. This 87-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free breakfast is included with your stay and is served each morning.


Rooms

All of Hampton Inn & Suites Springfield / Downtown's 87 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. 40-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers and free local calls are other standard amenities.


Property features

Built in 2015, the brand new Hampton Inn & Suites Springfield / Downtown offers an indoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, Accessible, Non Smoking

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Accessible (Hearing Impaired)

2 Queen Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

1 King Bed | Sleeps 3

Guest reviews for Hampton Inn & Suites Springfield / Downtown

Everyone (16) Couples (3) Family (9)
2
Family

The room was stuffy and needed a strong breeze of fresh air. The breakfast was fruits, store bought muffin and aotmeal.

By , from New Jersey on Sep 8, 2020

2
Partner Couples Family

I was good with everything until on my final day I opened a drawer in the bathroom only to find a dirty washcloth just there. Glad it was on my last morning but it made me question the cleanliness of the whole room itself. The front desk employee at checkout basically told me they couldn't credit any of my funds because I booked through a third party. Definitely not returning.

By , from Brockton MA on Sep 6, 2020

3
Family

Booked the room for 5 people they only had a bed and a couch in the room. For a rollaway bed we had to pay $25 extra. The couch inside was filthy. Seemed like they didn’t clean it after the last client, sheets were stained and crumbs all over it. When the attendant was called they did come up promptly and changed the sheets.

By on Aug 21, 2020

5
Everyone

By on Jul 25, 2020

5
Partner Couples

Good location for the area. Good parking. Clean and newer facility with great amenities.

By on Feb 29, 2020

5
Family with small children

It was very clean. The staff were courteous & helpful. It had a lovely pool. And a nice breakfast. The room was large and comfortable.

By on Feb 22, 2020

Review comment responded on Feb 23, 2020

Thanks for staying with. I'm glad you had a great experience. Thanks for your review. Looking forward of having you stay at our property.

5
Partner Couples

Everything. The staff was very professional .the location was very convenient and easy to get to.

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you for staying with us. We hope to see you soon.

4
Family

Great location, great breakfast and grest staff !!!@

By on Jan 4, 2020

Review comment responded on Jan 5, 2020

The team here at the Hampton Inn & Suites Springfield/Downtown is thrilled to earn your 4-star review. We really wish it was 5, but our promise is to keep improving. Thank you again for leaving us your feedback, we hope to see you again soon.

5
Family

Thé renovations were well done and the breakfast exceptional, loved the homemade smoothies! Very impressed for the price I paid.

By on Nov 18, 2019

Review comment responded on Nov 19, 2019

It's wonderful to know that you enjoyed your stay at Hampton Inn & Suites Springfield/Downtown and found our location to be ideal and our value to be stellar. We appreciate you sharing your thoughts and hope you will be our guest again soon.

5
Family

The hotel & the staff was excellent. Would definitely stay in any Hampton hitel

By on Aug 29, 2019

Review comment responded on Sep 4, 2019

We are very proud to congratulate our team for its unique 5 star service at the Hampton Inn & Suites Springfield/Downtown. We are hoping to have the pleasure to welcome you again!

Hampton Inn & Suites Springfield / Downtown

851 East Columbus Ave, Springfield, MA 01105
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