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Best Western Springfield West Inn

2.5 out of 5.0

Recent guest reviews

One night stay for a funeral. Very convenient and affordable place to stay as we generally look for a BW when we travel. The breakfast eggs were not the greatest but acceptable. Notes several good eating establishments near by, so for the price this BW met our needs.

We dropped into Harford airport late in the eveining. We reserved a room at the Best Western since it was a short distance to drive. Check in was very pleasant and the lobby was very clean and comfortable. The room was surprisingly well done. My guess would be a recent remodeling of the property. Or maybe they are clean fanatics. The next morning we went downstairs to have the breakfast that you find in many establishments. This is where the major difference shocked us beyond belief. I was about to fix the a-typical do it yourself waffle. This is where David stepped in and asked if he could fix the waffle for me. Away he went to the mix and waffle and iron to fix the waffle. When he returned with the waffle I had to chuckle. I have in the past traveled for the company many times to many places. In all the times that I fixed a waffle at the hotel I was staying in it was never a full waffle. David's was not only full side to side but was the correct golden color. But wait there's more. After fixing mine he went about his duties making sure all the guests were happy and then moved on the cleaning any spills and refilling the entire food line. He never stopped. You might say that is his job, but the way he went about it made me feel he enjoyed people and enjoyed his job. I am sure if we are back on the East Coast again in that area I will be heading for David's Domain.

This is a great hotel to stop at. The whole hotel, the lobby, hallway, our room and breakfast area were all very clean. The employees very friendly and helpful. Hotel was easy to locate right off the main room with plenty of parking space.

Many choices on this strip between l-91and Big E, this Best Western has what we need for quiet nights rest, free wifi that works, and a coffee and qiuck breakfast in the morning, for an affordable rate. The staff is always helpful and friendly. No stinky pool, or noisy traffic

Will never stay here again. Staff friendly and helpful, not so much with management. Also Best Western was no help in resolving the issues. I should have read the reviews regarding problems with management Oh well, count this as lesson learned.

Good service, friendly people, and clean room. Was not thrilled with breakfast. The eggs were pre-made, pre-packaged. Not much to choose from. The hotel is in a very busy area, but close to lots of restaurants and shopping.

The outside parking lot and appearance of the building is rough. On the inside you will find some of the most pleasant people in the industry. The rooms are newly renovated and up to date. The breakfast which is included is also good with very nice staff working that also!

I stay 30-40 nights per year at Best Western hotels across the country. On night one of my five night stay, I received very bad health news and had to return home. The room was empty for day 2 and 3 of my stay. I tried to get credit and was willing to pay more for the first night to get credit for the two days I wasn't there, but they would not work with me at all. In 2015, my mom had a heart attack and I did not check in at a Best Western in Plymouth, MA. They credited me because it was a family emergency, no questions asked. I understand policies with cancellations however, there are times when people can be a bit more sympathetic to special circumstances involving health issues.

This hotel was very close to Springfield which was convenient for going out to dinner. We thought West Springfield was going to be a bad area but we felt very safe in the hotel. Also, the amenities were great and the room was very clean! Staff was friendly as well. We would definitely stay here again.

Very generic--lousy breakfast, not enough blankets in room, coffee maker in room did not work but it was all quite clean. The location is easy to reach but on a main street so there is some noise from the street. The personnel was friendly.

429 Riverdale Street West Springfield MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Josiah Day House, Best Western Springfield West Inn is within 3 miles (5 km) of Eastern States Exposition. This hotel has 53 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Springfield Armory and Naismith Memorial Basketball Hall of Fame are also nearby.


Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.


The 53 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.

Property features

At Best Western Springfield West Inn, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a 24-hour business center, a computer station, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

87.0% of guests recommend this hotel

Total of 182 reviews