Everything was perfect.👌
We did not feel safe at the hotel and it was dirty. We checked in, went into our unclean room and immediately went to the lobby and checked back out.
Close proximity to the mass mutual center and its own private parking lot. Room was a nice size. The staff was very friendly. Would definitely stay here again.
Great shampoo
Great location, in downtown area walking distance to good restaurants and attractions, also Baystate health resources. Staff was friendly and helpful, everything was clean and neat, and the bed was so-o-o comfortable! Pandemic precautions limited any access to amenities, breakfast was too high high carb, though the coffee was good. I'd definitely stay again.
Friendly and easy check in. Clean updated rooms. Locally centered
Very accommodating staff🤓 made adjustments to our itinerary to make our trip better.
Hotel was clean, up to date. Staff was more than helpful even helped get my drunk passed out friend to her room and made sure we had everything we needed.
Staff are very friendly, room was spacious and clean.
I liked its location, the convenience of getting everywhere. The staff was so friendly and accommodating.
Convenient location. Free Parking. Mostly clean premises, though the room has a bit of an odor to it. Overall, a good option for the price.
great location, close by entertainment MGM and MassMutual
The room and location are great. Off site parking was a little bit sketchy.
Located in Metro Center, Holiday Inn Express Springfield Downtown, an IHG Hotel is adjacent to MassMutual Center and within a 15-minute walk of popular sights like Paramount Theater. This 98-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Start your day off right with a free on-the-go breakfast offered each morning.
Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Holiday Inn Express Springfield Downtown, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Everything was perfect.👌
We did not feel safe at the hotel and it was dirty. We checked in, went into our unclean room and immediately went to the lobby and checked back out.
Close proximity to the mass mutual center and its own private parking lot. Room was a nice size. The staff was very friendly. Would definitely stay here again.
Great shampoo
Great location, in downtown area walking distance to good restaurants and attractions, also Baystate health resources. Staff was friendly and helpful, everything was clean and neat, and the bed was so-o-o comfortable! Pandemic precautions limited any access to amenities, breakfast was too high high carb, though the coffee was good. I'd definitely stay again.
Friendly and easy check in. Clean updated rooms. Locally centered
Dear, Jennifer Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.