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Recent guest reviews

Everything was perfect.👌

We did not feel safe at the hotel and it was dirty. We checked in, went into our unclean room and immediately went to the lobby and checked back out.

Close proximity to the mass mutual center and its own private parking lot. Room was a nice size. The staff was very friendly. Would definitely stay here again.

Great shampoo

Great location, in downtown area walking distance to good restaurants and attractions, also Baystate health resources. Staff was friendly and helpful, everything was clean and neat, and the bed was so-o-o comfortable! Pandemic precautions limited any access to amenities, breakfast was too high high carb, though the coffee was good. I'd definitely stay again.

Friendly and easy check in. Clean updated rooms. Locally centered

Very accommodating staff🤓 made adjustments to our itinerary to make our trip better.

Hotel was clean, up to date. Staff was more than helpful even helped get my drunk passed out friend to her room and made sure we had everything we needed.

Staff are very friendly, room was spacious and clean.

I liked its location, the convenience of getting everywhere. The staff was so friendly and accommodating.

Convenient location. Free Parking. Mostly clean premises, though the room has a bit of an odor to it. Overall, a good option for the price.

great location, close by entertainment MGM and MassMutual

The room and location are great. Off site parking was a little bit sketchy.

State Street Springfield MA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in Metro Center, Holiday Inn Express Springfield Downtown, an IHG Hotel is adjacent to MassMutual Center and within a 15-minute walk of popular sights like Paramount Theater. This 98-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast offered each morning.


Rooms

Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Guests of Holiday Inn Express Springfield Downtown, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking and an area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 1 King Bed (Additional Living Area)

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Comm, Roll Shwr)

1 King Bed | Sleeps 4

Guest reviews for Holiday Inn Express Springfield Downtown, an IHG Hotel

Everyone (17) Couples (7) Family (14)
4
Everyone

By on Nov 7, 2022

5
Family Business Business

Everything was perfect.👌

By on Jul 26, 2022

1
Family

We did not feel safe at the hotel and it was dirty. We checked in, went into our unclean room and immediately went to the lobby and checked back out.

By on Apr 20, 2022

5
Family

Close proximity to the mass mutual center and its own private parking lot. Room was a nice size. The staff was very friendly. Would definitely stay here again.

By on Mar 17, 2022

Review comment responded on Mar 30, 2022

Dear, Jennifer Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4
Everyone

By on Feb 28, 2022

5
Everyone

By on Feb 27, 2022

4
Everyone

By on Sep 5, 2021

5
Family Partner Couples

Great shampoo

By on Jul 4, 2021

4
Family

Great location, in downtown area walking distance to good restaurants and attractions, also Baystate health resources. Staff was friendly and helpful, everything was clean and neat, and the bed was so-o-o comfortable! Pandemic precautions limited any access to amenities, breakfast was too high high carb, though the coffee was good. I'd definitely stay again.

By on Apr 23, 2021

5
Family

Friendly and easy check in. Clean updated rooms. Locally centered

By on Apr 5, 2021

Holiday Inn Express Springfield Downtown, an IHG Hotel

145 State Street, Springfield, MA 01103
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