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Recent guest reviews

Not a very clean hotel, no working vending machines. Attendant was very polite

I was a little worried when we parked but that all changed when we walked inside. The concierge was so kind and friendly. It is an older motel so I wasn’t expecting much. The room was so clean!!! I was very impressed.

Nothing unique about it. Rooms were clean and staff friendly. Breakfast was disappointing. A few bagels and bread but no way to toast them. Hotel itself needs updating.

The front desk staff person was so rude that she overshadowed my entire stay. I actually left the facility and was going to forfeit the two prepaid rioms until friends and family convinced me to go back. My 4 year-old and i needed a room because our condo had just sustained significant water damage. The last thing we needed was a customer service rep with a poor attitude.

The staff at the Regency Inn are very nice and want to make your visit a good one. Unfortunately, the condition of the inn is poor. The lobby is shabby and the hallways are very dirty with filthy carpeting. The staff upgraded our room at no charge and the room was clean but shabby. We opted not to stay the second night.

This place was disgusting. The room was horrible and smelled like smoke.

The staff are friendly. This hotels price point compared to others in the area sets the expectation. It’s reasonable, close to variety restaurants and food chains and supermarkets. We were disappointed that the pool was not available for use but otherwise the room was clean, beds comfortable and we were satisfied with the stay.

I like clean, comfortable, safe, quiet, economy hotels. This was an older hotel but things were well maintained, very clean and comfortable. Very reasonable rate.... Very friendly and helpful staff. Met all my requirements.

Booked a room for a one night stay for an event at the Big E. It was a two minute walk from gate 5 which was nice. Man at the front desk was nice and let us check in early. When got back to the hotel around 5pm no one was at the desk. Didn't see any staff for the rest of my stay. If you need any help after 5pm no one will be there to assist you. There are also no vending machines. While in an attempt to search for a vending machine we went down the other side of the hallway where other rooms were and it REAKED of marijuana. We were able to get a very small amount of water from an empty water dispenser in the lobby. That was really disappointing. The people who stay there are very questionable. One man asked us how to leave the hotel... not sure how he got in if he didn't know where the only entrance/exit was.

Great hotel - was very pleasantly surprised at the dinner catered for the vendors. Great staff!

Baldwin Street West Springfield MA

Hotel highlights

  • Steps from Eastern States Exposition
  • Free WiFi in public areas
  • Free parking
  • 24-hour business center

Regency Inn & Suites places you next to Eastern States Exposition and within 2 miles (3 km) of other popular attractions like MassMutual Center. This 48-room hotel has free self parking, a 24-hour business center, and a conference center.


Dining

For your convenience, a continental breakfast is served for a fee weekends from 7:30 AM to 9:30 AM.


Rooms

All 48 rooms feature microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with cable channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include ironing boards, desks, and wardrobes or closets.


Property features

Guests of Regency Inn & Suites enjoy access to free WiFi in public areas, a conference center, and a 24-hour business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a computer station, a library, and express check-out.

Room options

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Regency Inn & Suites

Everyone (8) Family (3)
3
Family

Not a very clean hotel, no working vending machines. Attendant was very polite

By , from Meriden Ct on Aug 9, 2020

Review comment responded on Dec 30, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

3
Everyone

By on Oct 12, 2019

5
Family with small children

I was a little worried when we parked but that all changed when we walked inside. The concierge was so kind and friendly. It is an older motel so I wasn’t expecting much. The room was so clean!!! I was very impressed.

By on Jul 4, 2019

3
Everyone

By on Jun 28, 2019

3
Family Business Business

Nothing unique about it. Rooms were clean and staff friendly. Breakfast was disappointing. A few bagels and bread but no way to toast them. Hotel itself needs updating.

By on Jun 10, 2019

2
Family

The front desk staff person was so rude that she overshadowed my entire stay. I actually left the facility and was going to forfeit the two prepaid rioms until friends and family convinced me to go back. My 4 year-old and i needed a room because our condo had just sustained significant water damage. The last thing we needed was a customer service rep with a poor attitude.

By on Jun 2, 2019

2
Everyone

The staff at the Regency Inn are very nice and want to make your visit a good one. Unfortunately, the condition of the inn is poor. The lobby is shabby and the hallways are very dirty with filthy carpeting. The staff upgraded our room at no charge and the room was clean but shabby. We opted not to stay the second night.

By , from Maine on Nov 6, 2018

1
Everyone

This place was disgusting. The room was horrible and smelled like smoke.

By on Aug 26, 2018

3
Everyone

The staff are friendly. This hotels price point compared to others in the area sets the expectation. It’s reasonable, close to variety restaurants and food chains and supermarkets. We were disappointed that the pool was not available for use but otherwise the room was clean, beds comfortable and we were satisfied with the stay.

By , from Providence, RI on Jul 27, 2018

4
Everyone

I like clean, comfortable, safe, quiet, economy hotels. This was an older hotel but things were well maintained, very clean and comfortable. Very reasonable rate.... Very friendly and helpful staff. Met all my requirements.

By on May 21, 2018

Review comment responded on Jun 28, 2018

Appreciate your very kind words about the value, comfort, cleanliness and friendliness of the staff meeting your expectations. This words of encouragement means a lot to the staff who strives to serve better our excellent Guests like yourself.

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