Modern, simple, updated.
Comfortable room, courteous staff. The breakfast did not have a high enough protein content.
I have to say Heldor did a fabulous job being a 1 man band on the front desk. Hotel was lovely, clean and fresh. Small downfall is the highway noise in the rear facing rooms. But other than that pleasant stay
Really nice - just had issues checking in... besides that, really good!
Staff and process was very efficient. Very clean and comfortable. Everything was organized in a functional way.
They put me in a room that had noise all night long with an outside door, and hallway door to a stairway opening and closing all hours. I came just to be able to sleep and was awakened every time the doors shut loudly in the hall. When I mentioned this in the morning to the front desk on check out it was immediately apparent that the front desk knew this room had this issue. They were apologetic and said they did not know what could be done about the room.... They offered no compensation or even a suggestion of such. Why did they put a guest in a room they knew had issues? Nice place, nice people, I was exhausted and dissapointed with my stay.
The room is big. Not enough furnitures. The beddings are cheap polyester, nit even cotton. For the price, it is not worth it.
Cool, modern lobby space with seating, things to do, and recommendations for the surrounding area.
Nice, clean hotel, comfortable, good price. Included breakfast, had something for everyone. Would recommend! Great staff as well.
Excellent property. Everything great. One of our new favorite hotels.
Very clean and modern. Weird not having any carpeting on the floor. The bathroom was huge but the water pressure in the spacious shower stall was a huge disappointment. Also, make sure your soap dispensers are full, "squeeze gently" does not apply when the bottle is almost empty. Breakfast was as expected for what you get these days. My son thoroughly enjoyed his waffle boat.
Check in staff lady was Fantastic She went out of her way to make our stay perfect
Perfect location, beautiful clean rooms, friendly staff and the best amenities. I’ll stay here every time I visit.
Located within a leisurely stroll of Chicopee Falls Dam, Tru by Hilton Chicopee Springfield is within a few miles (5 km) of Chicopee Memorial State Park. This hotel has 108 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Free on-the-go breakfast is served each morning from 6 AM to 10 AM.
All 108 rooms feature free local calls and ironing boards. 55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and down comforters. Weekly housekeeping is available.
Built in 2018, the brand new Tru by Hilton Chicopee Springfield offers an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Modern, simple, updated.
Comfortable room, courteous staff. The breakfast did not have a high enough protein content.
I have to say Heldor did a fabulous job being a 1 man band on the front desk. Hotel was lovely, clean and fresh. Small downfall is the highway noise in the rear facing rooms. But other than that pleasant stay
Really nice - just had issues checking in... besides that, really good!
Thank you for the 5 star rating. We appreciate your feedback.
Staff and process was very efficient. Very clean and comfortable. Everything was organized in a functional way.
Dear G., Thank you for your feedback. We are Tru-ly happy to hear you enjoyed your stay. Looking forward to have another chance to host you!
Thank you for the wonderful feedback.
Thank you for the great review. We’re glad you enjoyed your stay.
They put me in a room that had noise all night long with an outside door, and hallway door to a stairway opening and closing all hours. I came just to be able to sleep and was awakened every time the doors shut loudly in the hall. When I mentioned this in the morning to the front desk on check out it was immediately apparent that the front desk knew this room had this issue. They were apologetic and said they did not know what could be done about the room.... They offered no compensation or even a suggestion of such. Why did they put a guest in a room they knew had issues? Nice place, nice people, I was exhausted and dissapointed with my stay.
We are sorry to hear about your experience. Some guests prefer to be on a low floor near a door. We wish we would have known your preference as we would have been able to change your room. At check out your concern should have been addressed differently. If you would like to reach out to a member of our management team we would be more then happy to further discuss this issue.
The room is big. Not enough furnitures. The beddings are cheap polyester, nit even cotton. For the price, it is not worth it.
We are sorry to hear our hotel was not a good fit for you. We appreciate you trying us out.
Thank you for your review. We apologize for any inconvenience you had during check in. We are happy to hear that you enjoyed the rest of your stay!