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Recent guest reviews

Everything was great. Friendly staff.

new. clean. convenient location across from dining and shopping options. Didn't love the Tru brand; it's like if a college freshman designed a hotel with only the furniture they could order from amazon. Felt cheap - but didn't cost cheap.

Very nice and clean hotel. The staff was amazingly friendly and helpful. Would definitely stay again.

Clean, simple decor, good value

Clean property but they only have one person in the entire building doing everything. Come on guys . I paid more than $170 a night you could at least have two people at every shift. Your hefty bottom line is hurting your patrons. At 8:30 pm there were 4 parties in line trying to check in with only person running around doing everything.

Nice place to stay for a night or so. Clean and the staff is very friendly.

The Staff here always makes my stay a fantastic one.

I liked everything about this hotel. Great hotel at great price!

Modern, simple, updated.

Comfortable room, courteous staff. The breakfast did not have a high enough protein content.

I have to say Heldor did a fabulous job being a 1 man band on the front desk. Hotel was lovely, clean and fresh. Small downfall is the highway noise in the rear facing rooms. But other than that pleasant stay

Really nice - just had issues checking in... besides that, really good!

Staff and process was very efficient. Very clean and comfortable. Everything was organized in a functional way.

They put me in a room that had noise all night long with an outside door, and hallway door to a stairway opening and closing all hours. I came just to be able to sleep and was awakened every time the doors shut loudly in the hall. When I mentioned this in the morning to the front desk on check out it was immediately apparent that the front desk knew this room had this issue. They were apologetic and said they did not know what could be done about the room.... They offered no compensation or even a suggestion of such. Why did they put a guest in a room they knew had issues? Nice place, nice people, I was exhausted and dissapointed with my stay.

The room is big. Not enough furnitures. The beddings are cheap polyester, nit even cotton. For the price, it is not worth it.

Cool, modern lobby space with seating, things to do, and recommendations for the surrounding area.

Memorial Dr Chicopee MA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Tru by Hilton Chicopee Springfield places you within a short walk of Chicopee Falls Dam and within a mile (2 km) of Chicopee Memorial State Park. This hotel has 108 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 10 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and down comforters. Free local calls and ironing boards are also standard. Weekly housekeeping is available.


Property features

Built in 2018, the brand new Tru by Hilton Chicopee Springfield offers an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, free newspapers, and a terrace.

Room options

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Tru by Hilton Chicopee Springfield

Everyone (14) Couples (4) Family (17)
5
Partner Couples

Everything was great. Friendly staff.

By , from Winter Haven on Jan 16, 2023

3
Everyone

By on Oct 24, 2022

4
Family Family with small children

new. clean. convenient location across from dining and shopping options. Didn't love the Tru brand; it's like if a college freshman designed a hotel with only the furniture they could order from amazon. Felt cheap - but didn't cost cheap.

By on Aug 22, 2022

Review comment responded on Aug 23, 2022

Thanks for the review.

5
Family

Very nice and clean hotel. The staff was amazingly friendly and helpful. Would definitely stay again.

By , from Allentown on Jul 8, 2022

Review comment responded on Jul 8, 2022

Thanks for the review.

4
Family

Clean, simple decor, good value

By on Jun 19, 2022

Review comment responded on Jun 20, 2022

Thanks for the review.

3
Business Business

Clean property but they only have one person in the entire building doing everything. Come on guys . I paid more than $170 a night you could at least have two people at every shift. Your hefty bottom line is hurting your patrons. At 8:30 pm there were 4 parties in line trying to check in with only person running around doing everything.

By on May 21, 2022

Review comment responded on Jun 10, 2022

Thanks for the review.

5
Family Business Business

Nice place to stay for a night or so. Clean and the staff is very friendly.

By on Apr 21, 2022

Review comment responded on May 25, 2022

Thanks for the review.

5
Family

The Staff here always makes my stay a fantastic one.

By , from Newport News on Sep 28, 2021

5
Family with small children

I liked everything about this hotel. Great hotel at great price!

By on Jul 14, 2021

5
Friends Family

Modern, simple, updated.

By on Apr 5, 2021

Tru by Hilton Chicopee Springfield

440 Memorial Dr, Chicopee, MA 01020
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