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Recent guest reviews

Everyone who worked here from the Valet, to the person checking us in was so friendly and helpful!

All the amenities are right at your fingertip! The property is aesthetically beautiful and updated - attention paid to all the small details in the rooms, hallways, lobby bar! Free parking thanks to the attached casino. Two thumbs up. I can't wait to return.

Room was expensive, not well organized. No good eating places on the premises.

No coffee in the room. No coffee in the room. No coffee in the room.

I arived to be told I did not have a room. That Orbitz did not py them for the room, and if I wnted a room I would have to pay again. I called Orbitz, then gave the manager the phone. After talking with Orbitz not only did they not have the room I reserved they refused to give e another room if I paid again as they previously promised. I drove three houtrs with my girlfriend who is here from out of the country. This event made me look horrible and caused irreversible damage in my relationship.

Although the rooms are nice & bed comfy, The walls are so thin I could hear the couple next door banging it out all night..😳 Rooms are VERY overpriced

This was our first time at this property, we loved everything about it from the Check in to the rooms and Restaurants - highly recommend this property.

One MGM Way Springfield MA

Hotel highlights

  • Walking distance to MassMutual Center and MGM Springfield
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Metro Center, MGM Springfield is within a 10-minute walk of popular sights such as MassMutual Center and Naismith Memorial Basketball Hall of Fame. This 240-room, 4-star hotel has 6 restaurants, a casino, and free self parking.


Dining

There are multiple options for onsite dining with 6 restaurants, including Hearth Grill, which specializes in American cuisine. At the end of the day, relax with a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

All of MGM Springfield's 240 individually decorated rooms provide laptop-compatible safes, phones, and ironing boards. 42-inch flat-screen TVs come with pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Housekeeping is available on request.


Property features

Guests of MGM Springfield enjoy features like a casino, free WiFi in public areas, and conference space. A stay here includes free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include express check-in, express check-out, and a vending machine.

Room options

Stay Well Main Street Queen

2 Queen Beds | Sleeps 4

Springfield King

1 King Bed | Sleeps 2

Springfield Queen

2 Queen Beds | Sleeps 4

Stay Well Main Street King

1 King Bed | Sleeps 2

Guest reviews for MGM Springfield

Everyone (11) Couples (2) Family (3)
5
Family Family

Everyone who worked here from the Valet, to the person checking us in was so friendly and helpful!

By , from Madison, Wisconsin on Feb 25, 2020

Review comment responded on Feb 26, 2020

We absolutely love your review of MGM Springfield. Your positive comments are very much appreciated by our staffs who strive to make sure our valued customers like yourself, are warm welcomed, well served, and truly appreciated. Thank you again and we look forward to seeing you again in the near future!

5
Business Business

All the amenities are right at your fingertip! The property is aesthetically beautiful and updated - attention paid to all the small details in the rooms, hallways, lobby bar! Free parking thanks to the attached casino. Two thumbs up. I can't wait to return.

By on Feb 1, 2020

Review comment responded on Feb 5, 2020

We love your review of MGM Springfield. It is such a delight to earn your recommendation. We are looking forward to welcoming you back again soon!

3
Everyone

By on Jan 31, 2020

Review comment responded on Feb 5, 2020

Thank you for reviewing MGM Springfield in Orbitz.com. We are looking forward to welcoming you back again soon!

2
Partner Couples

Room was expensive, not well organized. No good eating places on the premises.

By on Dec 12, 2019

Review comment responded on Dec 15, 2019

Thank you for taking a moment to share your opinions of MGM Springfield. Please accept our sincere apology that any aspect of your stay fell short of expectations. We will utilize your feedback as we make improvements and inform decisions going forward. It is our hope that you will decide to stay with us again in the future.

5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Thank you for taking a moment to rate your stay at MGM Springfield. We look forward to welcoming you back again soon.

2
Business Business

No coffee in the room. No coffee in the room. No coffee in the room.

By on Jun 8, 2019

Review comment responded on Jun 14, 2019

Thank you for submitting your rating. We appreciate your feedback as this is an opportunity for us to work towards improving our guests' experience.

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

1
Partner Couples Family

I arived to be told I did not have a room. That Orbitz did not py them for the room, and if I wnted a room I would have to pay again. I called Orbitz, then gave the manager the phone. After talking with Orbitz not only did they not have the room I reserved they refused to give e another room if I paid again as they previously promised. I drove three houtrs with my girlfriend who is here from out of the country. This event made me look horrible and caused irreversible damage in my relationship.

By on Apr 19, 2019

Review comment responded on May 31, 2019

We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We sincerely regret the inconveniences you encountered during your stay. Please know that this experience is not indicative of the high quality of customer service and standards we strive to provide at MGM Springfield. We apologize that your expectations were not met and we have forwarded your comments to the appropriate department heads in an effort to make improvements for the future.

5
Everyone

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Thank you for your recommendation of MGM Springfield. We are pleased to see your visit was exceptional. We hope to have the pleasure of welcoming you back again soon for another fantastic trip.

2
Everyone

Although the rooms are nice & bed comfy, The walls are so thin I could hear the couple next door banging it out all night..😳 Rooms are VERY overpriced

By , from Burlington VT on Mar 25, 2019

Review comment responded on Mar 25, 2019

Thank you for taking a moment to review your visit to MGM Springfield. We are truly sorry to hear your stay was anything less than you expected. We are always working hard to improve based upon our guest feedback and hope to have the pleasure of welcoming you back in the future for a more enjoyable visit

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