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MGM Springfield

4.0 out of 5.0
  • Walking distance to Nai...
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Recent guest reviews

No coffee in the room. No coffee in the room. No coffee in the room.

I arived to be told I did not have a room. That Orbitz did not py them for the room, and if I wnted a room I would have to pay again. I called Orbitz, then gave the manager the phone. After talking with Orbitz not only did they not have the room I reserved they refused to give e another room if I paid again as they previously promised. I drove three houtrs with my girlfriend who is here from out of the country. This event made me look horrible and caused irreversible damage in my relationship.

Although the rooms are nice & bed comfy, The walls are so thin I could hear the couple next door banging it out all night..😳 Rooms are VERY overpriced

This was our first time at this property, we loved everything about it from the Check in to the rooms and Restaurants - highly recommend this property.

One MGM Way Springfield MA

Hotel highlights

  • Walking distance to Naismith Memorial Basketball Hall of Fame and MassMutual Center
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Metro Center, MGM Springfield is within a 10-minute walk of popular sights such as MassMutual Center and Naismith Memorial Basketball Hall of Fame. This 250-room, 4-star hotel has a full-service spa, a casino, and 12 restaurants.


Dining

This hotel is home to 12 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start weekends with buffet breakfast, available for a fee from 10:00 AM to 1:00 PM.


Rooms

Guests can expect free WiFi and 42-inch a flat-screen TV with pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a laptop-compatible safe, a phone, and an ironing board.


Property features

Guests of MGM Springfield have access to a full-service spa, a casino, and an outdoor pool. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a fitness center, free WiFi in public areas, and conference space.

Room options

Springfield Queen

Queen 2 | Sleeps 4

Main Street Queen

Queen 2 | Sleeps 4

Springfield King

King 1 | Sleeps 2

Guest reviews for MGM Springfield

Everyone (10) Couples (1) Family (1)
5
Everyone

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Thank you for taking a moment to rate your stay at MGM Springfield. We look forward to welcoming you back again soon.

2
Business Business Travelers

No coffee in the room. No coffee in the room. No coffee in the room.

By on Jun 8, 2019

Review comment responded on Jun 14, 2019

Thank you for submitting your rating. We appreciate your feedback as this is an opportunity for us to work towards improving our guests' experience.

5
Everyone

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

1
Partner Couples Families

I arived to be told I did not have a room. That Orbitz did not py them for the room, and if I wnted a room I would have to pay again. I called Orbitz, then gave the manager the phone. After talking with Orbitz not only did they not have the room I reserved they refused to give e another room if I paid again as they previously promised. I drove three houtrs with my girlfriend who is here from out of the country. This event made me look horrible and caused irreversible damage in my relationship.

By on Apr 19, 2019

Review comment responded on May 31, 2019

We value your feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. We sincerely regret the inconveniences you encountered during your stay. Please know that this experience is not indicative of the high quality of customer service and standards we strive to provide at MGM Springfield. We apologize that your expectations were not met and we have forwarded your comments to the appropriate department heads in an effort to make improvements for the future.

5
Everyone

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Thank you for your recommendation of MGM Springfield. We are pleased to see your visit was exceptional. We hope to have the pleasure of welcoming you back again soon for another fantastic trip.

2
Everyone

Although the rooms are nice & bed comfy, The walls are so thin I could hear the couple next door banging it out all night..😳 Rooms are VERY overpriced

By , from Burlington VT on Mar 25, 2019

Review comment responded on Mar 25, 2019

Thank you for taking a moment to review your visit to MGM Springfield. We are truly sorry to hear your stay was anything less than you expected. We are always working hard to improve based upon our guest feedback and hope to have the pleasure of welcoming you back in the future for a more enjoyable visit

5
Everyone

This was our first time at this property, we loved everything about it from the Check in to the rooms and Restaurants - highly recommend this property.

By on Feb 17, 2019

5
Everyone

By on Feb 6, 2019

5
Everyone

By on Feb 6, 2019

4
Everyone

By on Dec 3, 2018

url importing https://www.orbitz.com/Springfield-Hotels-MGM-Springfield.h27664860-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.