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Sheraton Springfield Monarch Place Hotel

3.5 out of 5.0

Recent guest reviews

Nice hotel and great facilities, close to the airport and include breakfast

I had a meeting in town so it was very convenient !!

some of my experience with staff was a bit curt especially the front desk. Wasn't a great experience for me. Be prepared to pay for breakfast as they do not provide breakfast.

Very nice hotel!! Bed very comfortable and beautiful view outside window. Staff helpfull and quick.

I love the set up comfortable linen and great service, accessible to good eatery and places for fun would definitely stay again

all great but club access is cash bar and that was unexpected.

Great food. Easy access to highway. Friendly and helpful staff

We had a great experience, food was fabulous. Would recommend to family/friends.

Family enjoyed hotel. Good food and great service.

When checking in, I'm pretty sure we were the last customers to ride the elevator before it was subsequently shut down for the rest of our visit. Staff did not welcome me, I felt I was inconveniencing them when I walked up to the counter to check in. Absolutely no small talk was attempted by the staff. The speaker in our room's ceiling made a nonstop buzzing/clicking noise. There was nothing in our room to inform us of our tv channels. There was no information about area restaurants in our room so when we went to use the phonebooks supplied in our room (because there is no free Wi-Fi) they were from 2010-2011. So when we went to order our dinner to be delivered the restaurant's name isn't the same and neither was the menu in the phonebook! Their breakfast buffet was pathetic...spongey scrambled eggs, coffee was so bitter and nasty, even the apple juice was watered down with a plastic-taste to it. Just a nonpleasing stay!!! It was Valentine's weekend...wouldn't they want to leave a little personal touch in the rooms to make it a memorable stay?!?! Not to worry though...it was memorable...and I will not ever being staying at this chain of hotel again!!!

There was no vanity set in the bathroom. The breakfast is poor. The stuff is nice and attentive.

This hotel is in a unique situation . A beautiful property with a great staff , but the parking is a nightmare and truly wrecked my experience . Let me explain . At check in , I was asked if I would be parking at the hotel . I said yes and was charged $12.95 for the night . I am OK with that . Here is where the problem lies . I went to park in the garage and told it was full ? I am a preferred Starwood Guest , so I thought that was odd . I later found out that the hotel does not own the garage . I was then directed to a garage around the corner and across the street . This garage has some crazy token system , that no one explaned to me . When I walked back to the hotel "this is not exactly a safe neighborhood" I did not know you you had to get the token validated . Upon going back to the car , I could not get out of the garage , as there was no one in the booth and my token was not valid . I had to back out , find a pay station and try to figure out this mess . My wife and two young children were standing outside the hotel for about 20 minutes while this mess went on . I was late for my banquet and pretty angry to boot . I then had to repeat the process at about 11:30 at night walking back to the hotel . Not a good situation . Upon doing further research , I walked into the garage to find it half empty , but still blocked off . My parking charge was refunded when I complained , but I do not think I will ever stay at this property again . Big hassle , not explained , not safe area for walking . If this was my wife , I would have been horrified . This situation needs to be addressed or guests warned ! Thank you , Dave

Great location and very comfortable at a reasonable price.

Nice hotel. Great location. I will recomend it for gateways

Great getaway! Nice and clean and friendly staff :-)

Fabulous room. Spacious. Nice bathroom. Very clean. Amazing bed.

Arrived a little early but the room was ready. It was clean and even with a lot of traffic close by it was quiet. Staff was friendly and helpful. Food was very good. Easy to get to The Big E Fairgrounds and easy to return. Plenty of parking in garage. Have stayed at other Sheratons before and they have all been good.

Hotel is in need of updating. TVs were old tube TVs in the rooms and the Sports Bar. All furnishings were acceptable but old. Beds were comfortable.

Very comfortable, easy to find off the expressway. Courteous staff. Hotel sports bar was disappointing.

1 Monarch Place Springfield MA

Hotel highlights

  • Walking distance to Naismith Memorial Basketball Hall of Fame and MassMutual Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Metro Center, Sheraton Springfield Monarch Place Hotel is within a 10-minute walk of popular sights such as MassMutual Center and MGM Springfield. This 3.5-star hotel welcomes guests with 325 rooms and conveniences like an indoor pool, free in-room WiFi, and a fitness center. Centrally located in Springfield, the hotel is connected to a shopping center, and a short walk from Naismith Memorial Basketball Hall of Fame and Springfield Museums.


Dining

Enjoy dining at PICKS Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop. Cooked-to-order breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

Guests can expect to find free WiFi and 47-inch a flat-screen TV with cable channels. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sitting area, a refrigerator, and a coffee maker.


Property features

At Sheraton Springfield Monarch Place Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Self parking is offered for USD 18.00 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Room, 1 King Bed, Corner

King 1 | Sleeps 3

Room, 1 King Bed

King 1 | Sleeps 3

Room, 1 King Bed, Corner

King 1 | Sleeps 3

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Sheraton Springfield Monarch Place Hotel

Everyone (3) Couples (16) Business (1) Family (9) Other (2) Friends (1)
1
Everyone

By on Jan 8, 2019

5
Everyone

Nice hotel and great facilities, close to the airport and include breakfast

By on Nov 29, 2018

5

great location

Business Travelers

I had a meeting in town so it was very convenient !!

By , from Boston on Dec 7, 2017

Review comment responded on Jan 2, 2018

Thank you for being our guest and for the great review. We hope to see you back again soon!

2

could be better

Everyone

some of my experience with staff was a bit curt especially the front desk. Wasn't a great experience for me. Be prepared to pay for breakfast as they do not provide breakfast.

By , from Massachusetts on Sep 5, 2017

4

visit big e and deerfield

Couples

Very nice hotel!! Bed very comfortable and beautiful view outside window. Staff helpfull and quick.

By on Sep 29, 2015

5

awesome weekend getaway for two

Couples

I love the set up comfortable linen and great service, accessible to good eatery and places for fun would definitely stay again

By on Aug 30, 2015

4

business overnight

BusinessTravelers

all great but club access is cash bar and that was unexpected.

By on Dec 29, 2014

5

meps training center

Families

Great food. Easy access to highway. Friendly and helpful staff

By on Aug 8, 2014

5

meps swearing in ceremony

Families

We had a great experience, food was fabulous. Would recommend to family/friends.

By on Aug 8, 2014

4

good getaway

Families

Family enjoyed hotel. Good food and great service.

By on Jun 2, 2014

Sheraton Springfield Monarch Place Hotel

1 Monarch Place, Springfield, MA 01144
url importing https://www.orbitz.com/Springfield-Hotels-Sheraton-Springfield-Monarch-Place-Hotel.h21419-p2.Hotel-Reviews
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.