The air conditioning is awful. It was 72 degrees in the room the entire day/night. It was set for 65 and never came down. Very uncomfortable to sleep.
The hotel was beautiful and clean. The negatives were, there is no maid service unless you request it, but we were not told at check in. No pool towels, we were told they were in the dryer, but no one ever brought them. There was a kids pool party, that we were unaware of, so when if you wanted to sit and relax by the indoor pool, that wasn’t going to happen. We were there for the RV show, which was also a volleyball tournament for girls. The girls were running around the hotel way pass 11:00pm and security did nothing about it, even after many of us complained. The communication could had been better at check in.
The property was in a good location
The property is beautiful, clean and 10 minute walk to the casino!
Nice place, clean and friendly. I personally didn’t sleep well as I am noise sensitive. It gets really loud in the morning so starting about 630 am I was up. For Springfield it was overpriced maybe.
Nice hotel and great facilities, close to the airport and include breakfast
I had a meeting in town so it was very convenient !!
some of my experience with staff was a bit curt especially the front desk. Wasn't a great experience for me. Be prepared to pay for breakfast as they do not provide breakfast.
Very nice hotel!! Bed very comfortable and beautiful view outside window. Staff helpfull and quick.
I love the set up comfortable linen and great service, accessible to good eatery and places for fun would definitely stay again
all great but club access is cash bar and that was unexpected.
Great food. Easy access to highway. Friendly and helpful staff
We had a great experience, food was fabulous. Would recommend to family/friends.
Family enjoyed hotel. Good food and great service.
When checking in, I'm pretty sure we were the last customers to ride the elevator before it was subsequently shut down for the rest of our visit. Staff did not welcome me, I felt I was inconveniencing them when I walked up to the counter to check in. Absolutely no small talk was attempted by the staff. The speaker in our room's ceiling made a nonstop buzzing/clicking noise. There was nothing in our room to inform us of our tv channels. There was no information about area restaurants in our room so when we went to use the phonebooks supplied in our room (because there is no free Wi-Fi) they were from 2010-2011. So when we went to order our dinner to be delivered the restaurant's name isn't the same and neither was the menu in the phonebook! Their breakfast buffet was pathetic...spongey scrambled eggs, coffee was so bitter and nasty, even the apple juice was watered down with a plastic-taste to it. Just a nonpleasing stay!!! It was Valentine's weekend...wouldn't they want to leave a little personal touch in the rooms to make it a memorable stay?!?! Not to worry though...it was memorable...and I will not ever being staying at this chain of hotel again!!!
There was no vanity set in the bathroom. The breakfast is poor. The stuff is nice and attentive.
Located in Metro Center within a 5-minute walk of Connecticut River, Sheraton Springfield Monarch Place Hotel is within a 15-minute stroll of MassMutual Center. This 3.5-star hotel has 325 rooms and welcomes guests with 2 restaurants, an indoor pool, and free in-room WiFi. Centrally located in Springfield, the hotel is connected to a shopping center, and a short walk from Springfield Museums and Paramount Theater.
Enjoy dining at PICKS Restaurant, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
47-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sitting areas, refrigerators, and coffee makers are also standard.
At Sheraton Springfield Monarch Place Hotel, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 18.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
The air conditioning is awful. It was 72 degrees in the room the entire day/night. It was set for 65 and never came down. Very uncomfortable to sleep.
The hotel was beautiful and clean. The negatives were, there is no maid service unless you request it, but we were not told at check in. No pool towels, we were told they were in the dryer, but no one ever brought them. There was a kids pool party, that we were unaware of, so when if you wanted to sit and relax by the indoor pool, that wasn’t going to happen. We were there for the RV show, which was also a volleyball tournament for girls. The girls were running around the hotel way pass 11:00pm and security did nothing about it, even after many of us complained. The communication could had been better at check in.
The property was in a good location
The property is beautiful, clean and 10 minute walk to the casino!
Nice place, clean and friendly. I personally didn’t sleep well as I am noise sensitive. It gets really loud in the morning so starting about 630 am I was up. For Springfield it was overpriced maybe.
Thank you for taking the time to write the review! We value the feedback and will share with our team.
Nice hotel and great facilities, close to the airport and include breakfast
Thank you for the feedback! Hope to see you soon.