Skip to main content
Beginning of main content

Recent guest reviews

The hotel was clean, but desperately needs updating. Worn furniture and carpeting noted in the room. Couch was uncomfortable to sit on. Dated wallpaper and decor in the hallways. The hotel apparently decided to shock the pool ahead of a holiday weekend and overdid it per the explanation we got. As a result the pool and hot tub were closed for the entire weekend because the chlorine levels were too high. This was disappointing to many of the families with kids who stayed there as well as myself. I had chosen this hotel for the indoor pool and spa and was very disappointed. There was no compensation offered for this inconvenience.

This is the best property when traveling with children . Every time I visit the Springfield area , we stay here . The rooms have a suite like feel to them , the breakfast is always good and my kids love the pool . You are conveniently located to shopping , restaurants and other attractions and it is right off the highway . The staff is always top notch and they truly seem to care about the guests . This is one of my favorite places to stay ! Thank you , Dave

We arrived early (11:30am vs 3pm check-in) and without hesitation they found us the same room...already ready for us to go to. It was our first time at a Residence Inn, and staying in a hotel with our 6 month old. Room was big; clean; kitchen perfect; staff friendly & accomodating; breakfast & mid-week dinner social hr a plus! Will stay again next year for Big E fair!

We have been to this location numerous times, whenever traveling to visit family nearby. It's location is convient & safe. Friendly staff, nice pool area, clean rooms & decent breakfast!

We loved the breakfast each morning. The printer for the computer to be used by guests was out of black ink. We were allowed to use another computer to print our boarding passes. The staff was very friendly and helpful. We will definitely stay with them again when we visit our family in West Springfield

My wife and I occasionally take the kids on little overnight trips just to give them a little out of the ordinary fun, usually a reward or gift of some sort. We look for hotels that are decent but not overly priced. The West Springfield, MA Marriott Residence fit the bill (priced around $100.00 - $150) This hotel was a little disappointing. We do expect some level of comfort and satisfaction because we spend most of our time in the hotel. The kids enjoy just hanging out and going in the pool. The main complaint is that the place is just a bit too outdated and tacky in appearance. There were minor but rather annoying problems abound: Three different light bulbs out in our room, a broken window casing, a non-existent free daily newspaper, and a constantly empty towel shelf in the pool area. The breakfast trays that seemed to be empty every time I looked over while eating made me feel that the staff was just too inattentive. I like baths but didn't take one because the tub surface was chipped and rusty. The place was pretty clean and the pool area was in good shape. Overall a bit overpriced and certainly below the standards I've come to expect from other Residence Inns, and similarly priced hotels.

Hotel was great except for the fire alarm waking us up. No fault of the hotel...Hertz rental car was a HORRIBLE experience. Call me for details...[@]

Border Way West Springfield MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Business center
  • Laundry facilities

Residence Inn by Marriott West Springfield is located within a few miles (5 km) of Holyoke Mall and Josiah Day House. The 88 rooms at this 3-star hotel include kitchens, dining areas, and sitting areas.


Dining

Start your day off right with a free continental breakfast.


Rooms

The 88 air-conditioned accommodations feature kitchens and space to spread out with a separate bedroom, dining areas, and sitting areas. Guests can expect WiFi and flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and phones are also standard.


Property features

Guests of Residence Inn by Marriott West Springfield enjoy access to free WiFi in public areas, a business center, and coffee in a common area. Self parking is offered for USD 10.00 per day. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a fireplace in the lobby.

Room options

Suite, 1 Bedroom

1 Queen Bed | Sleeps 3

Suite, 2 Bedrooms, Fireplace

2 Queen Beds | Sleeps 4

Guest reviews for Residence Inn by Marriott West Springfield

Couples (2) Family (5)
3

labor day trip

Couples

The hotel was clean, but desperately needs updating. Worn furniture and carpeting noted in the room. Couch was uncomfortable to sit on. Dated wallpaper and decor in the hallways. The hotel apparently decided to shock the pool ahead of a holiday weekend and overdid it per the explanation we got. As a result the pool and hot tub were closed for the entire weekend because the chlorine levels were too high. This was disappointing to many of the families with kids who stayed there as well as myself. I had chosen this hotel for the indoor pool and spa and was very disappointed. There was no compensation offered for this inconvenience.

By on Sep 9, 2015

4

weekend with the kids

Families

This is the best property when traveling with children . Every time I visit the Springfield area , we stay here . The rooms have a suite like feel to them , the breakfast is always good and my kids love the pool . You are conveniently located to shopping , restaurants and other attractions and it is right off the highway . The staff is always top notch and they truly seem to care about the guests . This is one of my favorite places to stay ! Thank you , Dave

By on Oct 19, 2014

5

first time at residence inn...definitely staying with them again!

Families

We arrived early (11:30am vs 3pm check-in) and without hesitation they found us the same room...already ready for us to go to. It was our first time at a Residence Inn, and staying in a hotel with our 6 month old. Room was big; clean; kitchen perfect; staff friendly & accomodating; breakfast & mid-week dinner social hr a plus! Will stay again next year for Big E fair!

By on Sep 27, 2012

4

clean, friendly & content

Families

We have been to this location numerous times, whenever traveling to visit family nearby. It's location is convient & safe. Friendly staff, nice pool area, clean rooms & decent breakfast!

By on Nov 9, 2010

5

wonderful hotel

Families

We loved the breakfast each morning. The printer for the computer to be used by guests was out of black ink. We were allowed to use another computer to print our boarding passes. The staff was very friendly and helpful. We will definitely stay with them again when we visit our family in West Springfield

By on Jun 14, 2010

2

not exactly three star...

Families

My wife and I occasionally take the kids on little overnight trips just to give them a little out of the ordinary fun, usually a reward or gift of some sort. We look for hotels that are decent but not overly priced. The West Springfield, MA Marriott Residence fit the bill (priced around $100.00 - $150) This hotel was a little disappointing. We do expect some level of comfort and satisfaction because we spend most of our time in the hotel. The kids enjoy just hanging out and going in the pool. The main complaint is that the place is just a bit too outdated and tacky in appearance. There were minor but rather annoying problems abound: Three different light bulbs out in our room, a broken window casing, a non-existent free daily newspaper, and a constantly empty towel shelf in the pool area. The breakfast trays that seemed to be empty every time I looked over while eating made me feel that the staff was just too inattentive. I like baths but didn't take one because the tub surface was chipped and rusty. The place was pretty clean and the pool area was in good shape. Overall a bit overpriced and certainly below the standards I've come to expect from other Residence Inns, and similarly priced hotels.

By on Feb 15, 2010

4

hotel

Couples

Hotel was great except for the fire alarm waking us up. No fault of the hotel...Hertz rental car was a HORRIBLE experience. Call me for details...[@]

By on Jan 25, 2010

Residence Inn by Marriott West Springfield

64 Border Way, West Springfield, MA 01089
url importing https://www.orbitz.com/Springfield-Hotels-Residence-Inn-by-Marriott-West-Springfield.h852716-p2.Hotel-Reviews